You Move Me Minneapolis Movers

We hired 'You Move Me Minneapolis' end of August to move us. While the move went 80-90% to perfection, what bothered me is something that could have been easily rectified. I understand accidents happen. However, I hired a company that was licensed and insured so that if anything was broken it would be reimbursed. Isn't that was anyone expects when moving? Well a crew mover accidentally lifted up a 12 ft rug after bringing it into the foyer at our new house, it accidentally slammed against the chandelier. Glass rained down. We took pictures, the crew leader took pictures. After closing I never heard anything - were they planning to replace the chandelier that they were 100% at fault for breaking? So after 2 long weeks, I emailed Jake Spolar. It was never responded to. It was ignored. So I guess I have my answer. SOL. This was not a million-dollar chandelier, it was the principle, you break it, you fix it. Would like to have our chandelier replaced or a $400 refund to do so. This isn't some Tiffany Studios chandelier, it's a basic everyday one. But cmon you broke it, you buy it. What customer service is this??

I used You Move Me to move everything from my old home to my new home. They took apart my furniture and put it back together at the new home. What they didn't do is put it together correctly or even bother letting me know that they broke our couch and left pieces of our furniture inside the drawers of our bed rather than use them to actually put it together... Avoid this company.

Bad Experience!! They arrived an hour late (and I did not received a time window) and we had only booked the loading dock for two hours so my husband had to help get stuff into the truck while our time was running out. It took them 15-20 minute to park the truck and they counted that as part of our moving time. They started rushing during the move and became a little careless breaking an $175 bookshelf. The moving insurance that I paid for, through You Move Me, seems like a complete waste of money. Next, they were also only wearing masks for the first 15 minutes of the move, while things were coming out of the apartment. They did not wear masks for any of the time that products were moved into the house. I have already reached out and have got the response that they will work with customer but nothing yet has happened and our move happened two weeks ago. I was really excited to use You Move Me because when I called for a quote they had incredible response time, and great customer service and it was called out by many people that they were ALWAYS on time. Wow...I was proven VERY wrong.

We just found a bunch of broken furniture. They guy in charge of the crew was very good. They broke one piece of furniture, fiber glass furniture, it was no big deal. I told them that. Then my daughter noticed her bookcase had been broken during the move. A dresser chipped on the side. We opened an antique dresser and not only was it broken, but broken pieces were put inside to hide them. It was really disappointing experience. The guy running the crew was good, he was right on top of it.

Effective & efficient.