Victory Auto Service & Glass (Fridley)
About us
Tired of taking your car in to be repaired and feeling like you're getting taken advantage of? We hear you. At Victory Auto Service & Glass, you can know that you'll be respected, listened to, and never pushed into repairs or services you don't need. How can you be sure? We won the 2016 International Torch Award for Ethics, the 2015 MN Business Ethics Award, a 2010 BBB Integrity Award, and we have an A+ rating at all of our shops. And we offer an industry hight 5 Year/50,000 Mile Warranty on new parts and labor. We're also one of the only Ask Patty Certified Female Friendly auto repair business in the entire Twin Cities. Finally, a place that can be trusted.
Business highlights
28 years of experience
Services we offer
& Snacks * FREE Ride to Home or Work Within 5 Miles * We also provide FREE Wifi, & snacks, FREE Caribou Coffee, FREE Loaner Cars by Appt * A+ Better Business Bureau Rating * Family Owned and Operated * Ask Patty Certified Female Friendly * We Service ALL Domestic & Foreign Vehicles * Mobile Windshield & Auto Glass Service * Award-Winning Auto Repair * FREE Wifi *FREE Caribou Coffee, FREE loaner cars by appointment, Pop, and courtesy rides within 5 mile, pop
Accepted Payment Methods
- CreditCard
Reviews
4.543 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 12% | ||
| 2% | ||
| 5% | ||
| 5% |
Showing 1-25 of 43 reviews
Martin O.
Jan 2019
They are competent and easy and pleasant to deal with. I do some of my own repairs so i know a little bit about cars. They have quoted me A little high a few times but are always reasonable if I point it out. I would definitely give this place a shot. They are heads and shoulders above some of the jokers out there. We go back about 18 months and my family has three cars. 2008,2009 and 2016 models toyota and chevy. So far they have done brakes, wheel and hub assembly and oil changes. All to satisfaction.
Response from Victory Auto Service & Glass (Fridley)
"Thank you for taking the time to share your experience with us. We are honored that you have chosen us to take care of you and your family!"
Les K.
Dec 2015
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Response from Victory Auto Service & Glass (Fridley)
"Thank you for taking the time to share your experience with us! We appreciate you and look forward to serving you again!"
Karen J.
Dec 2015
unknown
Response from Victory Auto Service & Glass (Fridley)
"We appreciate you and look forward to serving you again!"
Thomas E.
Oct 2015
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Response from Victory Auto Service & Glass (Fridley)
"We appreciate you and look forward to serving you again!"
Tim M.
Aug 2015
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Response from Victory Auto Service & Glass (Fridley)
"Thank you, for taking the time to share your experience with us! We are so happy to hear it was a good one. It also makes us happy to hear that you noticed the extra touches we add to make our customers experience more enjoyable. We appreciate you and hope we get the opportunity to serve you again the next time you are passing through!"
Rebekah B.
Jul 2015
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Response from Victory Auto Service & Glass (Fridley)
"We are looking forward to your next visit with us!"
Sandy B.
Jul 2015
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Response from Victory Auto Service & Glass (Fridley)
"Thank you for sharing your experience with us. We look forward to seeing you again!"
Debra G.
Mar 2015
Unfortunately the service was not performed well and was severely inadequate because within about two miles of leaving their shop with said repaired vehicle my front driver side tire completely fell off.
When I returned to the shop, Dan, the store manager, claimed that they never removed the front tire for the inspection or the repair. Dan claimed that the responsibility fell on another shop who rotated my tires 3 weeks earlier.
After sending Victory Auto a complaint letter they reluctantly agreed to put the tire back on at no charge and cover the tow. It took several additional reluctant conversations to get them to fix the fender that was damaged.
I picked up my car about a week later, Dan couldn't even look me in the eye when I came into the shop and when he drove my car around to the front.
While driving home I noticed that my brake peddle was going further down than normal and that a new noise was now coming from the front of my car when I turned left. I emailed Jason, the general manager for Victory Auto the following morning and we agreed to bring my car to their Brooklyn Park location on Monday to be looked at.
I didn't want to wait till Monday and wanted a second opinion so I took it to another shop.
The new shop reported that
1) Victory Auto neglected to properly clean corrosion from my caliper brackets (from additional brake work that was done at Victory Auto in November).
2) Victory Auto neglected to bleed rear proportioning valve, resulting in air in the break hydraulic system.
3) Victory Auto neglected to secure the said repaired brake line. Out of 5 brackets that the other brake lines are secured to, the new one that Victory Auto installed was only secured on one of those brackets.
I emailed this information to Jason, the general manager as well as some photos showing additional damaged caused by my tire falling off and some molding that their body shop didn't put back onto the frame.
Jason's only reply to the other shops comments of Victory Autos carelessness and my photos was that I could return to the body shop to have the molding put on if i'd like.
When I returned to the shop, Dan, the store manager, claimed that they never removed the front tire for the inspection or the repair. Dan claimed that the responsibility fell on another shop who rotated my tires 3 weeks earlier.
After sending Victory Auto a complaint letter they reluctantly agreed to put the tire back on at no charge and cover the tow. It took several additional reluctant conversations to get them to fix the fender that was damaged.
I picked up my car about a week later, Dan couldn't even look me in the eye when I came into the shop and when he drove my car around to the front.
While driving home I noticed that my brake peddle was going further down than normal and that a new noise was now coming from the front of my car when I turned left. I emailed Jason, the general manager for Victory Auto the following morning and we agreed to bring my car to their Brooklyn Park location on Monday to be looked at.
I didn't want to wait till Monday and wanted a second opinion so I took it to another shop.
The new shop reported that
1) Victory Auto neglected to properly clean corrosion from my caliper brackets (from additional brake work that was done at Victory Auto in November).
2) Victory Auto neglected to bleed rear proportioning valve, resulting in air in the break hydraulic system.
3) Victory Auto neglected to secure the said repaired brake line. Out of 5 brackets that the other brake lines are secured to, the new one that Victory Auto installed was only secured on one of those brackets.
I emailed this information to Jason, the general manager as well as some photos showing additional damaged caused by my tire falling off and some molding that their body shop didn't put back onto the frame.
Jason's only reply to the other shops comments of Victory Autos carelessness and my photos was that I could return to the body shop to have the molding put on if i'd like.
Response from Victory Auto Service & Glass (Fridley)
"As we mentioned in our communication with you, we are always committed to resolving customers' complaints and making sure they are satisfied. We would love to talk with you and go over all of the documented details of what actually occurred. Your experience is important to us and we hope you will give us the opportunity to discuss this further with you. Please give our owner a call at 763-780-1002. Thank you!"
CHERYL H.
Mar 2015
They were great and I told my husband we would use them again. They were excellent people. They do clean business and they are good people. They are customer oriented and they real care for you.
Response from Victory Auto Service & Glass (Fridley)
"It's great to hear about your recent visit with us. We appreciate you taking the time to share it with us and are so glad to know we'll be able to continue to serve you in the future!"
Daniel H.
Mar 2015
unknown
Response from Victory Auto Service & Glass (Fridley)
"Thank you for sharing your experience with us. We look forward to seeing you again!"
Donald T.
Jan 2015
They were nice and worked with me. They are very easy to work with. The only thing is their price was a little on the high side.
Response from Victory Auto Service & Glass (Fridley)
"Thank you for your feedback! It was an honor to work on your vehicle. We hope to see you again soon!"
Mark R.
Jul 2014
unknown
Response from Victory Auto Service & Glass (Fridley)
"We look forward to serving you again!"
Lisa V.
May 2014
After taking my vehicle to several places over the years I think I found that place where I feel like I am getting straight honest answers and reputable work. Definitely will be back.
Response from Victory Auto Service & Glass (Fridley)
"We're so thrilled to hear that you've found honesty and quality in the staff at Victory. It was our pleasure to serve you, and we look forward to seeing you again soon!"
Laura H.
May 2014
The inspection only took 1/2 hour and I received the good news that I didn't need any repairs at this time. I had expected to pay $18.00 but ended up getting the inspection for free! They also have a friendly staff and nice waiting area. Very pleased with their service - I would definitely go there again!
Response from Victory Auto Service & Glass (Fridley)
"We are so happy to hear about your experience with us! It is so fun when we're able to help customers save money. We look forward to seeing you again soon!"
Torrie B.
Feb 2014
They were very courteous and the heat and car has worked fine since then.
Response from Victory Auto Service & Glass (Fridley)
"We are happy to hear your car is doing well. Thank you for your feedback!"
Rebekah B.
Jan 2014
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Response from Victory Auto Service & Glass (Fridley)
"Thank you for the great review! We are honored to be able to serve you."
Dara N.
Nov 2013
Great service. Work done in the time frame promised at the price promised! These are my car repair go to guys!
Response from Victory Auto Service & Glass (Fridley)
"We're honored to be your go-to guys and are so happy you were pleased with our service :) It's our pleasure to serve you!"
Gail S.
Sep 2013
We have had oil changes done at Victory in the past and were pleased with the work. On the day our air conditioner went out we received an email that they had an air conditioner special for $19.99. My husband took the car to his appointment. He was offered a choice of services...the $250 and the $2000. He took the $250 and we had a working air conditioner for less that 24 hours. My husband drove back the following day in a very hot car and was told that they needed to do the $2000 option.
We called our gas station who does not work on air conditioners and he recommended a better place. We had a stuck valve and for less than $200 we have been cool on the warmest days this summer.
We asked to be removed from Victory's contact list, but continued to receive email and mailings. It took three phone calls to be excluded from any and all future offers. We will not be back.
We called our gas station who does not work on air conditioners and he recommended a better place. We had a stuck valve and for less than $200 we have been cool on the warmest days this summer.
We asked to be removed from Victory's contact list, but continued to receive email and mailings. It took three phone calls to be excluded from any and all future offers. We will not be back.
Response from Victory Auto Service & Glass (Fridley)
"We are sorry to hear about your experience and can assure you that our quotes and pricing is typically very competitive, and we are always looking for ways to save our customers money while still making sure their vehicles operate safely and efficiently. We would love to talk to you more about this and hear your thoughts. We apologize for the time it took to remove you from our advertising and certainly want to respect your wishes. Please feel free to give us a call and we would love to see how we can make this right. Thank you!"
Judy H.
Aug 2013
I thought I needed new brakes on all four wheels - they were making awful sounds (you know - metal on metal). I dropped my car off in the morning, picked up the FREE loner car and left for work. They called me at work and said I only need rear brakes - the front ones would be good for quite a while. You have to love them for not doing the work I requested. They also replaced two burned out license plate lights. The second visit was a few days later - my left headlight burned out. I also asked them to check the right headlight because it was aimed off to the right and down. Well, they replaced the bad light and reinstalled the right light which had been improperly installed by the dealer's mechanics. The staff is friendly and the waitingroom is pleasent.
Response from Victory Auto Service & Glass (Fridley)
"Thank you for your kind feedback! We enjoy letting customers know that they need even less work done than expected :) It is our policy to never recommend work unless it is needed. We're so glad to hear about your great experience with us, and we look forward to serving you again in the future!"
Harvey B.
Jul 2013
The work was good. They are conscientious.
Response from Victory Auto Service & Glass (Fridley)
"Thank you so much! We do truly care about our customers and the safety of their vehicles, so we are happy to hear that you were pleased with our service. We look forward to continuing to take care of your automotive needs and keeping your vehicle in great working condition!"
Cheryl B.
Jun 2013
Facility is very clean, organized and staff have been very courteous and respectful.
Response from Victory Auto Service & Glass (Fridley)
"We appreciate both the kind review and the opportunity to serve you!"
Daniel J.
Jun 2013
They are a good company to work with.
Response from Victory Auto Service & Glass (Fridley)
"Thank you! It was a pleasure to be able to service your vehicle for you."
Flora B.
Jun 2013
I thought their service was excellent. They were personable and understood my situation. They went way above what they needed to do and I never felt that they were trying to upsell me.
Response from Victory Auto Service & Glass (Fridley)
"We are so happy to hear about your great experience with us. We were so glad to be able to take care of your mother's vehicle for you and get it working safely and properly again. Nothing makes us happier than hearing that our customers feel well taken care of. It was truly a pleasure to serve you!"
MATTHEW N.
Jun 2013
We really like their service and are repeat customers. They are friendly and we feel like they are honest and do not try to upsell. They keep us informed on what needs to be done.
Response from Victory Auto Service & Glass (Fridley)
"Thank you so much for the kind words! It means a lot to us to hear that you know you can trust us and feel comfortable with our recommendations. We respect our customers and believe in only recommending services they need. We want to treat your vehicles like we treat our own. We are so thankful to have such wonderful customers and we enjoy getting to serve you whenever you are in!"
Daryl A.
Jun 2013
Their service was very good. They are trustworthy and their work is high quality.
Response from Victory Auto Service & Glass (Fridley)
"Thank you! We love providing our customers with dealership quality service at independent repair shop pricing. Your trust is so important to us, so we are committed to not only earning it, but keeping it through honest recommendations, respect and a foundation of integrity in all we do. It is our pleasure to serve you!"
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Victory Auto Service & Glass (Fridley) is currently rated 4.5 overall out of 5.
Victory Auto Service & Glass (Fridley) accepts the following forms of payment: CreditCard
No, Victory Auto Service & Glass (Fridley) does not offer free project estimates.
No, Victory Auto Service & Glass (Fridley) does not offer eco-friendly accreditations.
No, Victory Auto Service & Glass (Fridley) does not offer a senior discount.
No, Victory Auto Service & Glass (Fridley) does not offer emergency services.
No, Victory Auto Service & Glass (Fridley) does not offer warranties.