Victory Auto Service & Glass (Brooklyn Park)

Auto Service, Auto Tires, Auto Inspections,

About us

Tired of taking your car in to be repaired and feeling like you're getting taken advantage of? We hear you. At Victory Auto Service & Glass, you can know that you'll be respected, listened to, and never pushed into repairs or services you don't need. How can you be sure? We won a 2015 MN Business Ethics Award, a 2010 BBB Integrity Award, and we have an A+ rating at all of our shops. And we offer an industry hight 5 Year/50,000 Mile Warranty on new parts and labor. We're also one of the only Ask Patty Certified Female Friendly auto repair business in the entire Twin Cities. Finally, a place that can be trusted.

Business highlights

28 years of trusted experience

Services we offer

FREE Loaner Cars by Appt * A+ Better Business Bureau Rating * Family Owned and Operated * Ask Patty Certified Female Friendly * We Service ALL Domestic & Foreign Vehicles * Mobile Windshield & Auto Glass Service * Award-Winning Auto Repair * FREE Wifi *FREE Caribou Coffee, Pop, & Snacks * FREE Ride to Home or Work Within 5 Miles *

Services we don't offer

Auto detailing, body work, painting

Amenities

Warranties
Yes


Accepted payment methods

American Express
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.646 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
11%
3
4%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 46 reviews

Walter S.
01/2018
5.0
car inspections
  + -1 more
They did no tell me not to buy the car but after seeing and telling me all of the things wrong with it , it was obvious it was not the car for me. They were very courteous, helpful and thorough. I wish I lived closer to Brookly Park for I would be happy to go back there again.
Description of Work: I needed to have a car looked over that I was considering buying

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Response from Victory Auto Service & Glass (Brooklyn Park)
Thank you for taking the time to share this with us! We loved getting the opportunity to serve you. If you ever find yourself living closer to any of our 5 twin cities locations we would be honored to serve you again!

Rebekah B.
08/2016
5.0
auto repair
  + -1 more
They are super friendly at Victory, without talking down to you. My daughter and I dropped off the car and waited in the waiting area (free popcorn and pop!). It was done on time, with a print out of what other things might need servicing in the future but no pressure to get it fixed.
Description of Work: Oil Change, Wiper Blades (Used Victory before for other issues)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Victory Auto Service & Glass (Brooklyn Park)
That is so wonderful to hear, thank you! We love hearing that you and your daughter's experience went so well. We are honored to serve you!

Erik H.
07/2016
5.0
auto repair, car tires
  + 0 more
They fixed it fast and gave me AAA discount for being a member. Also gave me a coupon towards next visit
Description of Work: Flat tire needed patch job.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

Response from Victory Auto Service & Glass (Brooklyn Park)
Thank you for sharing this with us, [Member Name Removed]! It was an honor to serve you!

Adam C.
12/2014
5.0
car tires
  + -1 more
Recently, I just found an auto mechanic through Angie's List. It wasn't very expensive.
Description of Work: They fixed my tire because there was something wrong with it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Victory Auto Service & Glass (Brooklyn Park)
We look forward to serving you again!

Laura W.
06/2014
5.0
auto repair
  + -1 more
Everything went great - I had purchased a voucher from a daily deal website and had no problems redeeming it. I drive an SUV so there was the usual extra charge for extra oil, etc. but I'm used to that. Service was prompt and professional and the waiting room was neat and reasonably quiet with free wireless internet and snacks. Gotta love it!
Description of Work: oil change

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Response from Victory Auto Service & Glass (Brooklyn Park)
Thank you for taking the time to give us your positive feedback! We appreciate you!

Karena H.
12/2013
5.0
auto repair
  + -1 more
The service was great. I have only used them once and I will definitely be going back. The guy that helped me was very nice and courteous. I came in just for the oil change and I let them know about the blinkers and they were able to do the repair at that time.
Description of Work: They most recently replaced a part for my blinkers as they were not working. They did an oil change and they even gave a $25.00 off coupon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Response from Victory Auto Service & Glass (Brooklyn Park)
Thank you so much! We love hearing you had a great experience with us. We look forward to seeing you again!

Ray M.
12/2013
5.0
auto repair, car inspections
  + 0 more
The service has been good. They are cheaper than a lot of the other service providers. They are local and they save us from having to drive far away. They will call with any estimate's before doing work.
Description of Work: They changed the oil in my car and they did an assessment of the vehicle. This is on a Kia. We have used them regularly. My husband has a BMW and they have the capability to work on foreign cars. They have an expert on that type of work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from Victory Auto Service & Glass (Brooklyn Park)
Thank you so much for the excellent rating and kind comments! We love hearing that you have been so pleased with both our quality of work and pricing. It is a pleasure to serve you!

amy S.
12/2013
5.0
auto repair
  + -1 more
We have used them in the past. We have found them to be incredibly honest. They will tell us when parts need to be fixed and when parts do not need to be fixed. The do not try to find extra work that does not need to be done. They always take me home while they work on the car and will pick me up once the car is done. They are very accurate with the time and price estimates. They do great work and I am satisfied with their service.
Description of Work: They did a tune up on my husband’s Kia Rio.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Victory Auto Service & Glass (Brooklyn Park)
Thank you! Giving our customers the best service possible is our constant goal. Your comments about honesty are what blessed us the most, because that is one of our core values at Victory. We appreciate you and look forward to serving you for years to come!

Susan S.
12/2013
5.0
auto repair
  + -1 more
I used them because I was referred to them by my son. They have done very good work for me. I really like their service. They are very honest about work that needs to be done. They do not try to sell you on work that does not need to be done. They also have a program where they open on Saturdays and refurbish cars for low income families. So, they are very community oriented, which I really like. I have been happy with their service and will continue to use them when needed. They have a pretty comfortable waiting room and have free rental cars available. Their whole staff is very professional and I feel I can trust all of them.
Description of Work: They have done work on my 2004 Toyota.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Victory Auto Service & Glass (Brooklyn Park)
Thank you, so much for your feedback! At Victory, our goal is to provide honest, dependable service and we are so happy you feel well taken care of by our team when you come in. We love having you as our customer and look forward to taking care of all your vehicle's needs!

Emily B.
09/2013
5.0
auto repair
  + -1 more
I had a coupon for this place and tried it out. Very quick service and they don't try to upsell you to death. I will be going here for al my oil changes in the future.
Description of Work: oil change

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$25

Response from Victory Auto Service & Glass (Brooklyn Park)
We are so glad that our coupon brought you in, and our great service will be bringing you back :) It's our pleasure to serve you!

Nforsi M.
08/2013
4.0
auto repair
  + -1 more
The customer service was good, and so far I haven’t had any issues with the repair work.
Description of Work: They did some work on the engine of my Mercedes. They had to rethread where the plugs were.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Victory Auto Service & Glass (Brooklyn Park)
Thank you!

MARGARET B.
11/2012
1.0
auto repair
  + -1 more
They overcharged me, and I dislike that the business is run by a religious organization. Specifically, they offer discounts to church members exclusively, and I find this to be a bad business practice. Since using Victory, I have found other auto services that have done much better jobs for cheaper rates.
Description of Work: They worked on my car.

Rating CategoryRating out of 5
value
2.0
responsiveness
1.0


Response from Victory Auto Service & Glass (Brooklyn Park)
We are sorry to hear that you felt overcharged. We noticed that the service you received was several years ago, and we have replaced the manager since then. It is important to us to never overcharge a customer and to fully explain all costs and work with our customers to find ways to save, when we can. Please never hesitate to ask any questions you may have. Also, we are not run by a religious organization. We are a small business that is family owned and that has been in operation since 1997. We do believe in operating with integrity, and in fact won an Integrity Award from the Better Business Bureau of Minnesota. And though we provide a member discount to a local church, we also provide discounts to other local companies and organizations, as many other small businesses do.

10/2012
5.0
auto repair
  + -1 more
It was great! They were very professional, and they did the work as promised. Furthermore, their price was the lowest of the three companies that I researched. They also drove me to and from my house while my car was being repaired.
Description of Work: They worked on my car's exhaust system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Victory Auto Service & Glass (Brooklyn Park)
Thank you for the kind words! We are so happy to have been able to provide you with the best price, quality work and a ride to your home, to make the service convenient for you. We appreciate you entrusting us with the care of your vehicle!

Robin R.
10/2012
5.0
auto repair
  + -1 more
Everything went well, and they are very trustworthy. In fact, all of my experiences with them have been great.
Description of Work: They did some CV joint work on my car and did some other maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Victory Auto Service & Glass (Brooklyn Park)
We always enjoy the opportunity to visit with you and service your vehicle for you! Thank you!

Nancy L.
10/2012
5.0
auto repair
  + -1 more
Everything went well. They explained everything very thoroughly to me.
Description of Work: They did an oil change.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16

Response from Victory Auto Service & Glass (Brooklyn Park)
Thank you!

JOHN E.
10/2012
5.0
auto repair
  + -1 more
The work was done properly, and I haven't had any problems since the repairs. I will continue to use them as necessary.
Description of Work: They addressed a turn signal issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Victory Auto Service & Glass (Brooklyn Park)
Thank you! We're glad to see your comments about the quality of the work done and also happy to know that you will use us again in the future for repairs! It's an honor to serve you.

David E.
08/2012
5.0
auto repair
  + -1 more
This experience was as painless as it could be when spending $1300. I was only surprised that the amount wasn't more.I was able to make the appointment on line which saved me time and gave me a good look as to what was available. Brian was very clear in explaining what may need to be done and promised he would keep me posted when he found something. He made good on that promise. There was no pressure, but there was an honest recommendation if something needed to be fixed urgently. This company is professional. When it was clear a serpentine belt needed replacement, Brian asked if the replacement had been done within the year since warranties some times apply to this. This told me he wanted to save me as much money as possible. He also informed me they have a reasonable warranty on their work. The waiting area has coffee (good coffee and not the stuff that is burned to the bottom of the carafe) soda, water and animal crackers. WiFi allowed me to do some work as I waited. When it was clear that the work was going to take longer due to the need for more parts, I was able to get a rental for only $19 a day. Normally they have loaners but due to their brisk business none were available. Enterprise came to the shop and took me back to get the rental. Brian has called me and kept me informed as to the progress so I can plan my day and not wonder when it will be done. I recommend Victory Auto Service in Brooklyn Park very highly. If you are not well versed in auto mechanics and feel anxious when needing auto service, go here. You are made to feel welcome, informed and appreciated.
Description of Work: My car was in desperate need of maintenance. This included brakes, spark plugs, poor performance, electrical issues and a general lack of attention on my part. They have replaced the breaks - pads, drums, etc. They also have replaced the parts needed to improve my car's performance. They also found a serpentine belt needed replacement. They are looking for used parts to replace a broken tail light rather than ordering a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Victory Auto Service & Glass (Brooklyn Park)
This is one of the kindest reviews...thank you! We couldn't be happier to hear about your great experience with us, and we're so happy you felt well taken care of. It would be an honor to continue to serve you in the future, so thank you! As you said, we also believe this is "the beginning of a beautiful friendship!" :)

Diane K.
07/2012
5.0
auto repair
  + -1 more
The experience was fine. They went above and beyond. They were a little expensive but it was worth it.
Description of Work: They repaired my car.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Victory Auto Service & Glass (Brooklyn Park)
We appreciate your remarks about us going above and beyond. That is something we pride ourselves on - never doing the minimum effort required, but providing top notch service every time. The quality of work done shows, and we believe that your vehicle will last longer and stay stronger, serving you better as a result! We also recently started a free customer loyalty program to help our customers save money on future repairs by earning points with every visit. We are honored you choose us to service your vehicle!

Brian U.
07/2012
5.0
auto repair, radiator service
  + 0 more
The experience went quite well. I have always felt they have been straight forward with their prices and honest in their diagnosis.
Description of Work: They have done an oil change, tire rotation, and repaired a snorkel on my vehicle.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Victory Auto Service & Glass (Brooklyn Park)
We really appreciate you taking the time to share about your visit with us! So glad you had a great experience!

Robb A.
07/2012
4.0
auto repair
  + -1 more
I have been having problems with lock. I am taking it back Saturday because it is out of compliance. However, the oil change was good and they are always courteous. They seem trust worthy.
Description of Work: They installed an axel lock on my vehicle. Most recently I had an oil change.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Response from Victory Auto Service & Glass (Brooklyn Park)
Thank you, Member! We back our work with a 2 year/24,000 mile warranty on all new parts and labor, so never hesitate to let us know if you have any concerns! We were so glad to be able to quickly resolve your issue and get your vehicle back on the road. It's a pleasure to serve you!

Gary S.
07/2012
5.0
auto repair
  + -1 more
They have always been really solid. They are personable and always friendly.
Description of Work: They have done work on several different vehicles. They have done checkups, oil change, and repairs on my Lexis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Victory Auto Service & Glass (Brooklyn Park)
Thank you! We feel that we have the best customers in the world, so we love what we do!

Lucas S.
07/2012
5.0
auto repair
  + -1 more
They did a great job. They are really good to work with. They are really friendly, ran a good shop, and the pricing was good. Overall, it has been a good experience.
Description of Work: They did some exhaust work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Victory Auto Service & Glass (Brooklyn Park)
Thank you! We enjoyed working with you too!

Ray M.
01/2012
4.0
auto repair
  + -1 more
They worked very quickly, did the repair within a half-hour, and didn't charge since it was under warranty. This was great considering I was a walk-in and had no appointment.
Description of Work: They replaced a burned out bulb in my headlight.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Victory Auto Service & Glass (Brooklyn Park)
It's wonderful to hear about your great experience with us! We're always glad to do warranty work and happy that we could get your car in and out so quickly without an appointment. We love making our customers happy :) We appreciate you and look forward to serving you again in the future!

JOHN E.
01/2012
5.0
auto repair
  + -1 more
Everything went well. The location was convenient, and I was happy with the service.
Description of Work: They repaired my car's heater and winterized it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Victory Auto Service & Glass (Brooklyn Park)
Thanks! We're glad we could get your car all set and ready to brace the Minnesota winter!

Lynne P.
01/2012
1.0
auto repair
  + -1 more
It didn't go well at all. They tried to sell several unnecessary services over the phone, and they hung up on me when I declined to have them performed.
Description of Work: They provided auto services.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0


Response from Victory Auto Service & Glass (Brooklyn Park)
We are so sad to hear about your experience. We do make it a high priority to not suggest services that we don't feel would be beneficial. We'll always let you know which are necessary and which are suggested, so I'm so sorry to hear that wasn't communicated to you properly, as it usually is. And I do know that we never, ever hang up on a customer, so perhaps the call was lost in a transfer. What you've described is absolutely not what our customers typically experience, so we hope that you'll give us another chance. We would love the opportunity to serve you and show you who we really are. We won a 2010 Better Business Bureau Integrity Award for our honesty, integrity and great service, and we know that's what you'll see the next time you give us a call. Also, please feel free to reach out about your experience to us at [email protected] or give us a call at anytime.
    • 1(current)
    • 2

Contact information

8098 Brooklyn Blvd, Minneapolis, MN 55445

http://www.victoryautoservice.com/brooklyn.html

Service hours

Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Auto Service,
Auto Tires,
Auto Inspections,
Auto Radiators,
Auto Glass,
Auto Transmission,
Auto Mufflers

FAQ

Victory Auto Service & Glass (Brooklyn Park) is currently rated 4.6 overall out of 5.

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Victory Auto Service & Glass (Brooklyn Park) accepts the following forms of payment: American Express,Discover,Financing Available,MasterCard,Visa
No, Victory Auto Service & Glass (Brooklyn Park) does not offer free project estimates.
Yes, Victory Auto Service & Glass (Brooklyn Park) offers eco-friendly accreditations.
No, Victory Auto Service & Glass (Brooklyn Park) does not offer a senior discount.
No, Victory Auto Service & Glass (Brooklyn Park) does not offer emergency services.
Yes, Victory Auto Service & Glass (Brooklyn Park) offers warranties.
Victory Auto Service & Glass (Brooklyn Park) offers the following services: FREE Loaner Cars by Appt * A+ Better Business Bureau Rating * Family Owned and Operated * Ask Patty Certified Female Friendly * We Service ALL Domestic & Foreign Vehicles * Mobile Windshield & Auto Glass Service * Award-Winning Auto Repair * FREE Wifi *FREE Caribou Coffee, Pop, & Snacks * FREE Ride to Home or Work Within 5 Miles *
Auto detailing, body work, painting

Contact information

8098 Brooklyn Blvd, Minneapolis, MN 55445

http://www.victoryautoservice.com/brooklyn.html

Service hours

Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM