Uptown Veterinarian

Excellent veterinarian who was able to do needed dental work when our puppy was under anesthesia for spaying. Very well done.

The cheapest option in the area for neutering by $100. Their service was above and beyond. Did not try and nickel and dime me.

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They're super nice, real easy to schedule with, really good with our dogs, good vet.

Very well. Doctor was helpful.

unknown

They are just very understanding and have quality service.  They love animals.  I have been going there for years.

They are just very understanding and have quality service.  They love animals.  I have been going there for years.

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Julie is a great vet -- very careful and kind. She's thorough but doesn't look for extra tests to run in order to generate income. We're really pleased we found Julie and Uptown Vet. We're confident that our cats are getting the best care possible.

When I brought in my 12-year-old cat Noelle due to a bout of diarrhea that followed about 36 hours of anorexia, dehydration, and lethargy, it was about 10:15 a.m. We were a few minutes late for this emergency appointment, arranged just two hours before, and we waited about 15 minutes for her to be seen. One of my cats had been a patient at Uptown Vet for half his life, and they'd handled an emergency in 2010 by relieving his dehydration with subcutaneous H2O and ultimately referring him to Blue Pearl for specialty care.
The tech took Noelle's vitals, and we waited about 10 minutes for the vet. Examining her, he noted her bowel felt somewhat turgid and mentioned megacolon as one possibility. He arranged for X-rays, and another vet came in to consult. She concurred that the bowel felt hard, and that there was probably some obstruction. The X-ray was negative for foreign objects and showed no clear evidence of tumor. The vet recommended an enema to help Noelle pass any impacted stool, and explained that they'd need to keep her long enough for it to act. He said that the enema would contain lactulose, which draws water into the colon from the surrounding blood vessels and tissue. 
I asked that, if the enema were to draw out systemic fluids, Noelle should first be hydrated, since she had neither eaten nor drunk anything for at least 36 hours. He assured me that subcutaneous hydration is a standard prep for a lactulose enema. I mentioned it to the tech, as well. I waited with Noelle for about 25 minutes, considering the vet's additional suggestion that, should the enema fail, they sedate her and attempt the manual removal of the refractory obstruction. When the tech returned, I again mentioned my concern that Noelle was very dehydrated, and she confirmed that they would give her subcutaneous fluids before the enema. The team now ready for her, I left for work.
Within a couple of hours, I had a call from the vet stating that the enema was ineffective, and I approved the contingency plan for sedation, etc. Around 3pm, I had another call from them, reporting that the attempt to manually relieve the obstruction was also unsuccessful. At this point, they had to consider that Noelle might have intussusception, a condition in which the end of the small intestine is swallowed, in effect, by the colon. To diagnose it would require, at the least, an ultrasound, and to treat it, surgery. Therefore, they recommended I take Noelle to an emergency referral service, and at my request they made the referral to Blue Pearl in Eden Prairie, where I'd once taken another cat who received excellent care there.
At about 4:30, I returned to Uptown Vet to collect Noelle. Staff there said she'd been very cooperative. I remarked that that was a bad sign, since she'd always been intolerant of handling other than rubbing her head. I paid the bill and took her to the car, and we set off for Blue Pearl.
Waiting in heavy traffic at an intersection, it became clear just how listless she was, and I called the Uptown Vet to ask whether they'd given her any hydration. "Oh, no," came the reply, "the tech forgot to administer it; but don't worry, it was taken off the bill." Alarmed, I told her it wasn't the money I was concerned about: it was the fact my cat hadn't had any water now in about 42 hours, despite the fact that I'd stated that concern the moment I'd brought her in, had mentioned it later to both the vet and the tech--who'd assured me they would see to it--and they'd given her both a hydrophilic enema AND subjected her to a gas sedative.
The reception person acknowledged that wasn't so good, and asked if I wanted to bring Noelle back for the fluids, but I judged that the additional handling, and the time lost in getting to emergency team at Blue Pearl might be more harmful. Extremely upset, I told her that I couldn't speak any more about it, but we would have this conversation when I'd had time to calm down about it. Several days later--Saturday, I think--I had a call from Julie Smith, the owner, who admitted the negligence of her staff in failing to administer fluids. I made sure she understood that there had been multiple opportunities to do that, and that it should really have been done when we came in and I reported that my cat had consumed no water in approximately 36 hours. She said the team had realized the tech had forgotten the fluids as they were finishing the procedures, and they had nevertheless not made it right.
I work in an outpatient hospital clinic, as I told Julie, and I hoped this would occasion a review of their protocols to determine how they could be adjusted to prevent this type of human error. She told me there would be a staff meeting in a couple of weeks, and it would be foremost on the agenda. She added that, if it ever happened again, "heads will roll." I told her that it wasn't what I sought, as much as a procedural checklist to make sure that steps as basic as hydration were't missed because they depended solely on human memory. She elaborated a little further on the circumstances as she'd understood them, but I'm not sure whether a simple procedural checklist has been developed.
I also got a call later from the vet who'd handled Noelle there. I got the distinct feeling he was looking for some kind of absolution, but I was not interested in making anyone feel better; I wanted to know that this sentinel event would prompt improvement in process. In my opinion, all their assurances stopped short of that.
I'll be finding another veterinarian for my three cats.

I've been using this vet clinic for about 7 years. The staff is friendly and helpful.

The staff was very friendly and took good care of my cats. They had them spend the night and sent them home w/ some good pain meds. The cats are doing well. I will continue to use them as their vet.

Visit was excellent and not rushed. The vet spent time examining Bear and asking lots of questions about his history and activity. Left with a plan in place and information on what we could do next.

They are pretty good I give them an A. They are a little pricey so I give them a B for price.

A great experience. Lovely office in an old house; very comfortable for both animals and humans. Considerate, articulate vet: very gentle; thoroughly nice staff. I also received an estimate for dental work that my cat will need--very helpful information for me in anticipating future vet expenses.

Last visit was for lameness and it was determined that he had sprained an ankle. In an old dog one always worries about more serious conditions. Since we were there anyway, we took care of some routine business.

They had to start a new record because my previous vet had closed. They really cared about my cat.

They are very knowledgeable and I always get follow up calls to check on how they are doing after any sickness. I have been using them for 3 years now and have always been impressed with the quality of care provided.

They are nice and I can get an appointment easily. My cats are well and they mainly go for shots. I have two cats and one of my cats has asthma. I get notifications from them in a timely way.

They're absolutely wonderful. They take a more holistic approach. They aren't reactionary or anything like that. They're very good with the animals. They really develop relationships with the pets.

We are very pleased with the level of skill and attentiveness of the vets at Uptown Veterinary. The post-surgery checkup was free and the techs seemed genuinely concerned about our cat.

The experience was okay. The vet is very dry and not very personable. Friendly, but not personable. Her staff was also friendly, but the woman who gave me my cat's medicine gave me the wrong instructions. Instead of telling me to give the medicine once every two weeks, she told me to give it to my cat EVERY DAY! Luckily, the medicine is harmless to the host, but I would not feel comfortable getting medicine from that one receptionist any more. That same woman was incredibly impatient with me, could barely be bothered to tell me how to give my cat the liquid medicine. Using a syringe on a cat for the first time is no easy task and I was hoping the staff could give me pointers. The woman did finally after I asked her once or twice to show me and explain how to use it. When I did report a lack of improvement in my cat, the next receptionist who gave me a new medicine was MUCH more informative, friendly, and treated me wonderfully. She gave me a new dose of the old medicine so I could give it properly. However, I was pretty disappointed that there seemed to be no concern that the first receptionist was so off on her instructions. I wonder what the response would have been if the medicine weren't harmless to my cat...

I like the people who work there. Very professional and caring. Dr Julie is very good. I usually can get in pretty quickly. I also like how they have the clinic sectioned off into cats in one part and dogs in another part. Most clinics seem to gear their practice towards dogs with cats as an after thought. However, it seems that with Uptown Vets they care equally for both.

We have had a couple of animals that have passed away and the Vet sent us a condolence card which meant a lot to us. They are a very family friendly company as well. Currently we have two dobermans that they care for. We will continue to use them and also recommend them to others.