UNDERDECKING INC

Company was recommended by our HOA and when we called for information, the owner came out and explained how it worked and provided pictures.  They were prompt in making the appointment to install the product and the owner came out and did it himself within a few hours.  It has made all the difference in the patio beneath the deck.  We love it.  It is neat, can't be seen from the outside because it attaches directly underneath the deck.  Water is directed to the outside like a drain.

Underdeck Inc. came out and installed panels and a gutter system under our deck to keep water from getting onto our patio below.  The under decking has never worked properly. They also have a life time warranty against the panels cracking.  One of our panels are cracked and they have done nothing to fix the panel that is cracked.  We have contacted them a number of times to come out and replace the panel and to see if there is something else they can do to keep the water from leaking onto our patio. They never responded to our calls until we said we were going to contact the Better Business Bureau.  They finally came out in June,2011 to see what do.  They told us that we needed to add another  gutter system to keep the water from getting through.  We asked them to get us a price to install another gutter and also replace  We have not heared from them since. I have called them many times and so has my wife. They have not returned our calls and we have not received an estimate to make the necessary repairs. We like the product and what it is supposed to do.  All we want is for them to come and repair the cracked panel that is under warranty and install the gutter that they proposed to keep the patio dry. 

IT'S AN AWESOME PRODUCT!