
UB Hardwoods LLC
About us
UB Hardwoods is a complete flooring company established in 2001. Based in Golden Valley and Plymouth, Minnesota we work throughout the Minneapolis/St. Paul Metro and surrounding areas, including Minneapolis, Milwaukee, and Chicago using our special dustless equipment that doesn’t pollute your home. We have built an excellent reputation and have many references from customers that have experienced the quality of our work and our dustless system. We work 7 days a week to accommodate your schedule. Additional DBA - UB Hardwoods Installation.
Business highlights
Services we offer
Complete hardwood flooring services throughout the entire Twin Cities region and the state of Minnesota. From hardwood floor refinishing to installing brand new solid or engineered hardwood floors, and carpet. We serve commercial and residential customers. We even reclaim hardwoods and match your old wood floors perfectly to spruce up your existing surface. Our team will even work 7 days a week to accommodate your schedule., laminate, luxury vinyl, tile
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
77% | ||
10% | ||
8% | ||
3% | ||
3% |
"Thank you [Member Name Removed]! We greatly appreciate your business!"
"Thank you Connie! We greatly appreciate your review and your business with us!"
"Thanks [Member Name Removed]! It means a lot that you take your time to give us a review! Shawn said it was a pleasure to work with you guys!"
"Thanks [Member Name Removed]! I appreciate the honest scores! We are working on the (Responsiveness/Punctuality)! It's something we do take serious and are wanting to do better with!"
"Thanks for your time in giving us this review! We greatly appreciate the business."
"[Member Name Removed], Thank you so much for the review and feed back. I will definitely take this and correct it. I will follow up with Shawn so that we are able to give more detail to future customers. Let me know if there is anything I can do for you. I would be more than willing to get you a cleaning kit for you for the review! We are actually having our website redone and it's going to have a our process page for this exact reason! Sorry for any innocence!"
bunch of wild kids. They were every professional and I would hire them again. There was a transition that didn't get nailed down good enough and we called Ub hardwoods and they a guy out there the next day to fix it. Great service.
Owner came out to do the estimate, which took a few days to receive. They were in the ball park with other flooring companies--even a bit lower--and seemed to know their trade, so we hired them and scheduled a start date for the work. I was told that the wood floors would be done over three days' time and the carpet in one. At the time of estimate, the owner commented on the shoe molding likely needing to be removed and re-installed. Therefore I assumed this was included in the estimate. (More about this later.)
I checked in with the owner a few days ahead of the agreed on start date and he told me they might have to start a few days late due to other jobs running long. This work was going to disrupt my whole family, so I was not thrilled; However, this was not a huge problem. I called because I wanted to move the appliances out of the kitchen and put the furniture in the garage. Ultimately, they started only one day late but I had to call to find this out. Communication was not their strong suit.
The wood flooring guys came and did a good job on the wood floors. I work from home, so I appreciated that they gave me notice when I would no longer be able to walk on the main level floors. They also worked with me on the stain color, applying samples to the bare floor so I could see them clearly. Good guys overall! My only very minor gripe was a damaged piece of shoe molding was reinstalled by the front door, and a noticeably discolored piece in the dining room.
In the end, the hardwood floors looked great! (Why only a "B" rating, you ask? I'll get to that.)
Two days after the hardwood floors were finished, the carpet guys came. They were friendly and installed the carpet in about 4 hours. We had a console piano that my wife and I managed to move into the hallway, but extremely heavy. One of the installers asked if I would like a hand moving it back--which was about 10 feet. I said thank you and he and I moved it back in place. I offered him a tip, which he refused. Overall, the carpet looks great.
So, the workmanship seems to be good on both jobs. Now, the rub...
When I received the bill for the hardwood floors, I noticed that I was charged $225.00 for re-installing the shoe molding. When I questioned this, the owner said that they had to remove it to sand the floors. The issue wasn't that they had to remove it but that he even called it out during the estimate but seemed to "forget" to add it in to the estimate. This is what they do for a living and he is telling me that he did not know if the shoe molding have to be removed and re-installed?? My impression was that he estimates a bit low to get the business, then adds things to the final bill.
Also, when I received the bill for the carpet, an extra $50 was added for moving the piano. This was for moving it 10 feet and with my on the other end helping to carry it, mind you. This kind of thing leaves a bad taste in my mouth. I can get quality work from several companies. But it is the ones who do quality work AND behave ethically that will rise to the top. I am sad to say, this kind of thing diluted my trust in this company. Again, the installers were fine--no tarnish on them.
One additional point: This company does not make it easy to select colors and styles of carpet. You have to go to their showroom and try to remember or take photos. My wife had to argue to bring some samples home. It should not be that difficult.
In summary, the work was good enough to deserve an A. The price wasn't bad in comparison to other quotes I received. But the methods used in billing deserve a D. It is more a matter of principle, not money.
Licensing
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