The transaction went fairly well, and was relatively simple to complete. The terms were neither the best nor the worst around. However, I was told I'd have to pay a $1,400 fee if I wanted to not escrow insurance payments, but the company messed up and I ended up paying them anyway, except they're also tacked on to my mortgage payment, so I am overpaying. I am having a hard time getting someone to take responsibility to remedy this, so it's frustrating. It's like once I signed the papers they have no interest in service.
Description of Work: Refinanced home mortgage.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
JAMES F.
06/2006
1.0
mortgage broker
 + -1 more
We had a second mortgage on our home for a year. We paid plenty to have this mortgage. In fine print that nobody shared with us is there is a $75.00 fee per year and a $350.00 prepayment fee if we were to close this account. There rate went up to 9.30% and I redid my loan at my credit union for 6.15%. I would never deal with this bank. After I told this bank I was closing this loan then all of a sudden they were willing to drop the rate not to lose me.
Description of Work: 2nd mortgage.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$40,000
09/2005
4.0
mortgage broker
 + -1 more
WE WERE PLEASED WITH THE SERVICE LEVEL AND PROFESSIONAL SERVICE WE RECEIVED FROM THIS COMPANY. THEY SEEMED TO KNOW THE ANSWERS TO ALL OUR QUESTIONS. WE RECOMMEND THEM TO FRIENDS.
Description of Work: WE HAVE OUR MORTGAGE WITH THE US BANK. THE PROCESS OF GETTING THE LOAN WAS EFFICIENT AND HENCE WE GOT THE JOB DONE WITHOUT HUSTLE.
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FAQ
U S BANK HOME MORTGAGE is currently rated 3 overall out of 5.
No, U S BANK HOME MORTGAGE does not offer free project estimates.
No, U S BANK HOME MORTGAGE does not offer eco-friendly accreditations.
No, U S BANK HOME MORTGAGE does not offer a senior discount.
No, U S BANK HOME MORTGAGE does not offer emergency services.
No, U S BANK HOME MORTGAGE does not offer warranties.