Two Dames and Friends

I had an extremely disappointing experience with Two Dames and Friends. Tracey, the co-owner, was not transparent about the pricing. I had my kitchen floors redone. She sourced 2 bids but did not attend the install. When I received the estimates, she did not include her markup. When I received the final invoice it was $600 over the estimate. Sourcing 2 bids was not worth $600. She said I was paying for her "knowledge, skill and oversight". I didn't get my money's worth on all three. Also, she completely forgot to let the flooring people into my house so at the last minute I had to hide a key because I couldn't take the day off work. I was so disappointed with this service and her lack of transparency in the pricing/mark up.

When we were sorting and packing my things, despite being very, very clear that nothing was to be discarded without my authorization, so much is missing it staggers the mind. In addition, things I was told were going to Goodwill did not, no receipts were ever provided. I did not sign the bill, hence initially the company would not speak to me. It was only when I found a paper with my name listed as the client that I got any action. Part of the fee was deducted, but that in no way covers the costs of replacing all the necessary items I lost. I have pictures of at least four of my things listed for sale on a social networking site. Approximately 18 months later, I now fully comprehend my losses. Fully 3/4 of my household furniture, appliances, kitchen ware, as well as personal family treasures like the picture book my 90-year-old father drew as a child, countless keepsakes, all gone.

The job was completed in a timely professional manner. they are much more than a cleaning, renovating service. With our family they also showed amazing empathy, and sometimes they had to be a referee. They never were imposing, always on time and only suggested minimal extra expenses that added much more value than the cost. Truly a breathe of fresh air during a very stormy time!

Tracey was amazing to work with on getting rid of excess clutter in my basement. She had lots of patience and compassion for my emotions that came up when I knew it was time to say goodbye to an item that represented an old part of my life. And her cleaning team of Maria and Sue got rid of the messiest of stains on the basement floor. And they took away items for Goodwill so I didn't have to deal with them. I totally trusted them around everything in my house as they did a deep clean on the main and upper floors. I called their service "house flossing" because they got every speck of dust and cobwebs and grime and left everything sparkling. I especially appreciated the sense of humor of everyone on the Two Dames team — even when I felt overwhelmed they kept everything light.

Tracy and her team are amazing. Melissa has become a friend! My kids love Melissa. She is bright and cheerful. She does extras and my house always looks good for days. We moved in 4+ years ago and still use them. I have recommended them to several people who also have nothing but good things to say. They do bathroom vents and the floors on their hands & knees, like I do. They do the corners and the woodwork. Hard working people and great company overall.

This project went extremely well. My 90-year-old dad had lived in his condo for 19 years as a widower. It was time to move to assisted living. Over the past two years, he lost his oldest daughter, a son-in-law, his youngest sister and the sister he was closest to. No one had the time or the energy to get the condo ready for sale. Having known the owner of Two Dames for some time, I called to see if her team had time for the job. Although they were working with another big client, they squeezed us in. This team cleaned, scrubbed, collected garbage, hired a handyman, decorated, etc. The condo was only on the market for 6 days and received a full offer! We could not be more impressed with the quality of work.

Excellent, they even hauled away our excess stuff to Goodwill

Wonderful! ???? I give them a Five star rating! Two ladies arrived on time if not a little before time! They started right in on the job! My input was taken whenever I offered it. But mostly I agreed to their ideas as they made more sense! The work was done in the time that was quoted to me! Both ladies were very courteous, friendly and fun!! We love how organized and clean our garage is now!

Valuable assistance at a busy time!

FANTASTIC. Tracey was great. She carefully listened to our needs. Through this process she was able to gauge how much help we needed on preparation for the move. She was helpful in suggesting minor things we would have never thought about. She had recommendation on packing supplies and techniques, and even offered the packing if we preferred their service. The moving crew she used was fast friendly and efficient. I would definitely recommend them and would use them again if I needed moving mind & muscle.

Fabulous progress in a mere 4 hours! I had a garage so full of junk there was no room to park; now there is space for my car, and items in storage are easily identified and completely accessible. Due to the size and number of items (furniture, garden tools, bikes, camping equipment and household stuff) I had little expectation we'd get so far so fast. Sue kept me on track but didn't push me to discomfort. (She clearly likes what she does, and helps make it fun.) She had great ideas for maximizing space and navigation, and knew where to get rid of odds and ends besides just trashing. I will definitely hire Two Dames (and Sue in particular) again.

Tracey and Two Dames were just what we needed to help move an elderly family member from a family home. She took her time to discuss details, however once work commenced her team were spot on with timing of the project. I would highly recommend Two Dames for any home organizing and/or staging. 

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Wonderful customer service, very fast turn-around and quality work.  Tracey came out for an estimate and demonstrated her de-cluttering process by going through a small part of one closet.  I was pleased with her attitude and professionalism.  She really listened to my needs and wishes while holding my feet to the fire in terms of clearing things out.  She came back out and worked with me for 6 hours to organize and clear out mom's stuff as well as a great deal of my own unnecessary clutter  She hauled away half a dozen bags to Goodwill and made great suggestions for future organization of my storage spaces.
A few days later, I arranged for Tracey and her team to come back out for a "deep cleaning" of my entire apartment. They scrubbed, vacuumed, polished and generally turned my dingy old apartment into a clean and shining home.  They got the bathroom grout clean again, the stovetop gleaming, got a nail polish spill off a chair, and dusted and oiled all the woodwork and furniture.  They even did some minor "staging" such as arranging the bathroom towels decoratively and placing my keepsakes in an attractive arrangement.  I was amazed to come home to such a beautiful apartment.
Tracey was delightful to work with - very personable and she worked around my schedule and my desire to have my apartment looking nice for the holidays.  I thought the fees were very reasonable and the quality of the work was excellent.  Pending my landlord's approval, I might use this service for recommendations and/or work on packing and prepping for painting and recarpeting.
I highly recommend Two Dames.  The job was not that large, but it felt huge to me and I was struggling to manage it.  Tracey put me at ease, made it fun and manageable and helped me to set up a system to prevent this from happening in the future.

It went great!  Melissa is very thorough and always very flexible in scheduling cleaning.  I feel very safe having her in my home, even when I am not there.

They were wonderful. They bought a Goodwill truck. They brought a dumper too. They were practical about organizing and gave me a push when I needed it. They were perfect.

I will continue to sing praises to the high heavens. I was able to go to work and come home to see the transformations. My home was put together in less than 30 days and that includes the garage which you could not even walk through...now I can park 2 cars in it. They are the sweetest, kindest group of women with ideas, organizational skills, decorating skills...everything in one neat package. They give 150% and could not be happier. To be able to come home and find my home looking the way it does, everyday, is so wonderful. This is recently remodeled home so it was great to see how their ideas transformed into reality.

The Two Dames ladies are life savers. When I was moving, they came to the rescue and helped me pack up my house, clean it, and stage it for showing. They made the place look beautiful. They were so invested in helping me get a good price, and they went the extra mile to make it sparkle. And they also took joy in helping to settle everything into the new house. They are always energetic, kind, helpful, and flexible. I am so relieved to have found them! Now they are my first call for cleaning and organizing help!

Tracey Neary was kind and patient with me when we first started organizing, besides being industrious. I had so many emotions about letting go of my old stuff but she let me go at the pace I needed. Best of all, all the objects I decided to get rid of left with her the same day.

I had some mismatched gold-plated flatware that I was going to give away but she suggested trying to sell it for the gold. She got me $1300 for it, which paid for much of her bill!

After the organizing was done, Tracey and her crew came in for 3 days and cleaned every square inch of the house until it sparkled. I got a lot of positive comments from friends who visited right after the deep clean.

One of the crew members, Maria, now comes in monthly to keep it sparkling. I so appreciate Two Dames and the changes they've made in my life.

Laurie