THE POOL STORE
About us
We sell Doughboy Above ground Swimming Pools, Vita Spas and Hot Tubs, Primo grills and Smokers, Pool and Spa Chemicals, Pool and Spa accessories, Saunas, Sun Heat Infrared room Heaters, Homecrest Patio Furniture, and much more.
Business highlights
46 years of experience
Services we offer
We service all products we sell! We also do in house service on Pool and Spa pumps and filters from other manufacturers. We service Raypak Pool Heaters. Sunheat room Heaters and more.
Reviews
3.77 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 14% | ||
| 0% | ||
| 0% | ||
| 29% |
Showing 1-7 of 7 reviews
Clara N.
Jan 2020
You can count on the staff here to give you their time and help in solving your pool chemical balancing issues. We appreciate their help and are loyal customers.
Brent R.
May 2018
they were promoting a 2 x 4 foot pool solar heater. I told him that couldn't possible work. they said if I got two of them it would work. I still didn't believe him. then he said if it don't work just return it to us for a full refund and then he pointed out that it says it warrantied for one year on the box. so I tried it and it didn't do anything and returned it within the one year. they said the owner was not in so I left it there and came back and hes never in and never gave me my money back and they kept the worthless solar panels.
Ryan V.
Aug 2014
unknown
Audra R.
Aug 2014
unknown
JON K.
May 2013
It went great. They replaced my above ground pool liner as it was an insurance claim. They originally installed our pool in 2003. They have been great for customer service and any repair work. I buy most of my pool chemicals there and the staff is great. If you have a doughboy pool, I would strongly recommend The Pool Store. Keep up the great work.
Theresa S.
Jul 2011
They are wonderful. They gave me free sample products to try out. They take their time and effort to fix your problem. They don't sell their product, they service it. They are more than willing to sit with you and work out. They really give good advice. They really fix your problem. I would use them in the future.
Response from THE POOL STORE
"Thanks for the positive response! We try our best as a small company to help you the way we would want to be helped."
PATTY D.
Jul 2000
GAZEBO WAS DELIVERED WITH SHIPPING DAMAGE AND WRITING ON IT. THE POOL STORE ORDERED REPLACEMENT PARTS AND NEVER CONTACTED THE CUSTOMER WHEN THEY ARRIVED. THE CUSTOMER CALLED THE POOL STORE SEVERAL TIMES TO SEE IF PARTS HAD ARRIVED. THE PARTS WERE SENT AND SET IN THE STORE FOR 6 WEEKS AND THE POOL STORE BLAMED IT ON THE CUSTOMER AND CLAIMS SHE NEVER CALLED TO ASK ABOUT IT. SHE CALLED A LOT. CUSTOMER SERVICE WAS HORRIBLE.
Response from THE POOL STORE
"The gazebo is a crated pre-made package we order from a company direct. We then bring it out to our customers witch they some time choose to install them selves. There fore the crate is never opened and we don't see issues like above stated. We would never let some thing like that happen if we know about the issues. In this case we had no idea the pieces of the gazebo had vulgar writing on them or about the damaged parts. We should have opened the crate prior to delivery and this would have never happened. We have stopped ordering from this gazebo manufacturer because of this issue. I can not say the customer is wrong but we will contact you as soon as your parts arrive. We would never sit on parts for 6 weeks and not call. This just isn't how we do business. We apologized to the customers and even installed the bad parts free of charge. We try our best to help our customers as much as possible. We will always work with you to come up with a solution. In this case all I can say is sorry for the bad experience we all learn from our mistakes. Thanks The Pool Store"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
THE POOL STORE is currently rated 3.7 overall out of 5.
No, THE POOL STORE does not offer free project estimates.
No, THE POOL STORE does not offer eco-friendly accreditations.
No, THE POOL STORE does not offer a senior discount.
No, THE POOL STORE does not offer emergency services.
No, THE POOL STORE does not offer warranties.