THE HARDWOOD FLOOR STORE

I had them come out for an estimate and the girl wasn't very professional and wasn't able to answer a lot of my questions. I got the impression that I would have to do a lot of the work myself, such as ripping up and disposing of the carpet. She suggested I cut the carpet up into strips and put it out with the garbage... Another concern is that there were about 3 different types of quotes on the estimate, which seemed strange.

I can't even begin to explain how much brain damage hiring this company caused us. The list of problems and reactions from the company are too long and painful for me to recount. The owner and his wife are rude and horrible communicators. The workers are barbaric and animal like. Instead of speaking they grunt or roll their eyes. The owners of this company, Brecht and his wife are not only rude, they are verbally abusive. We basically had to fire them from the job as we became frightened for our well being. We're reasonable people who have had no problem working with other contractors. This experience was unbelievably stunning. If you want to hire a contractor who will verbally assault you, take MONTHS longer to finish the job than quoted and do equally quality work as a 6 year old, then this is the company for you!

THEY SAID IT WOULD TAKE 3 DAYS THEN THEY ASKED FOR AN EXTRA DAY; IT HAS BEEN 2 WEEKS AND IT IS STILL NOT FINISHED. NAILS ARE ALL OVER THE FLOOR, AND NOW WE HAVE BLACK SPOTS ON THE FLOOR. THE SALESMAN STOPPED BY TODAY AND COULD NOT BELIEVE WHAT IT LOOKS LIKE.

THE SANDER WAS UNCOMMUNICATIVE AND LEFT THE AREA IN AN UNDONE STATE. REMOVED A DOOR AND LEFT IT REMOVED, LEFT TAPE ON THE ADJOINING CARPET AND ON THE WOODWORK. TOOK ITEMS AND LATER RETURNED THEM, AFTER I CALLED TO ASK ABOUT THEM. WAS RUDE ON THE PHONE WHEN I CALLED TO ASK THEM ABOUT THE ITEMS AND THE STATUS OF THE WORK.

THE PROPOSAL INDICATED A BUFF AND COAT ON THE EXISTING FLOORS WOULD HELP BLEND THEM WITH THE NEW FLOORS, BUT WASN'T NECESSARY. WE HAD A SHINY POLYURETHANE ON THE OLD FLOORS, AND AT THE HARDWOOD FLOOR RECOMMENDATION, A SATIN FINISH WAS APPLIED TO THE NEW FLOORS. HOWEVER THE INSTALLER SAID, AS HE APPLIED THE FINAL COAT, ' THESE FLOORS WOULD HAVE LOOKED A WHOLE LOT BETTER, IF YOU HAD SANDED THEM'. THE FLOORS LOOK MUCH WORSE NOW THAN BEFORE THEY WORKED ON THEM. SAND MARKS SHOW AND THEY ARE BLOTCHY. WHEN YOU DO REMODELING, I UNDERSTAND THAT YOU CAN HAVE PROBLEMS. IT IS EASIER TO DEAL WITH PROBLEMS WHEN THE PEOPLE WITH THE COMPANY ARE POLITE. THE PERSON THAT IS IN THE OFFICE WAS EXTREMELY RUDE AND SARCASTIC. MY HUSBAND COULD NOT BELIEVE HOW RUDE SHE WAS.

THEY WERE EXTREMELY RUDE!!! HIGHLY DEFENSIVE FOR SIMPLE QUESTIONS THAT I ASKED IN REGARDS TO HOW LONG THEIR RESPONSE WOULD TAKE AND OTHER MATTERS. IN ADDITION, SHE USED TECHNICAL TERMS THAT I WAS NOT FAMILIAR WITH AND BECAME DEFENSIVE WHEN I INQUIRED ABOUT THEM.

THE PRICE I PAID REFLECTS A SPECIAL RATE THEY WERE RUNNING AT THE TIME I HAD MY FLOORS DONE. THEY HAVE A NICE PACKET OF INFO ABOUT CARING FOR HARDWOOD FLOORS THAT I RECEIVED SOMEWHAT BY CHANCE WHEN I WENT IN TO THE OFFICE TO GET MY HOUSE KEY BACK. I FOUND I RECEIVED THE BEST SERVICE BY GOING INTO THEIR OFFICE IN CRYSTAL(I HAD NO CONTACT WITH THE OTHER OFFICE). THE OWNERS ARE VERY PERSONABLE.

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THE WORK WAS BEAUTIFUL IN THE TIME FRAME THAT THEY WERE GIVEN!

WE HAD TO HAVE THIS FLOOR LAID TWO TIME BECAUSE THE COMPANY DID NOT RECOMMEND THE CORRECT SUB FLOOR THE FIRST TIME.

OUR FIRST PROBLEM IS THAT WE WERE UNAWARE THAT WE WERE RESPONSIBLE FOR MOVING THE REFRIGERATOR, DISHWASHER, AND RANGE. WORK WAS DONE BY INEXPERIENCED WORKERS; THE QUALITY WAS POOR. WE ASKED THE COMPANY TO COME OUT AND LOOK AT THE WORK AND THEY WOULD NOT RETURN OUR CALLS. SO WE CALLED THE MANUFACTURER WHO SENT OUT A REP TO CHECK THE WORK. HE THEN CONTACTED THE STORE AND AN EXPERIENCED PERSON CAME AND REPAIRED THE PROBLEMS AND FINISHED THE FLOOR.

DIDNT GIVE AN ESTIMATE, JUST SHOWED UP TO START. THE FLOOR IS LITERALLY CRACKING AND THE COMPANY WILL NOT TAKE RESPONSIBILITY.