THE CLEANING AUTHORITY

I would caution anyone considering this company. The quality of the cleaning itself was only adequate and the company continually raised rates without explanation, which was frustrating given the already mediocre service. The most troubling issue, however, was that one of their cleaners stole an expensive watch from my dresser drawer. When I immediately brought this to the company?s attention, they made a weak effort to investigate and did not offer to compensate me. Instead they dropped me from their service as if nothing had happened. Between the inconsistent cleaning, constant price increases, and lack of accountability in a serious situation, I cannot recommend this company to anyone.

Honestly, I couldn't imagine a worse experience with a company. Our first clean was wonderful. After that, things went downhill quickly. Many of our things were broken, and hidden throughout our home, so we wouldn't notice. Things on desks were vacuumed up and taken. The areas we paid to have "deep cleaned" weren't even vacuumed. Each time we reached out, Olga, the manager, couldn't have been more rude. Constantly lying, and then changing her story each time to avoid doing anything to help customers. Her lack in kindness and professionalism is truly disappointing. Additionally, cleaners entered into our home, at an unscheduled time, without our permission, when I wasn't home. Our alarm was set off. No apology, no communication what so ever. I would stay away at all costs. It truly couldn't have been worse. We left this relationship feeling very violated.

Horrible service. Management never follows through with what they say they will do. The last cleaning team damaged our door by trying to break in and when we brought this up with the management team they had the nerves to yell at us saying that never happened. Cleaners never on time and hard to plan your day when you do not know when the cleaning team will show up. The cleaning teams in general are not thorough. Stay away!!

The first two ladies who came went over the amount of time I scheduled by 10 minutes and I was charged for.l the extra time. The second two ladies finished 15 early no refund on that time. The second team was much better than the first. The first team didn’t even move things like my stand mixer or the top of the vent hood in the kitchen to clean under and they took longer.(Attaced Photos). The second team did a fantastic job included cleaning steps top to bottom and a good deep clean in my kitchen. This was the team also finished early. I also did not receive any follow up about how my service was. I would use them again in a pinch but not for regular cleanings.

The services were good but the price kept going up. A couple of their girls went out on their own and I continued with them. They wee excellent and professional. Very expensive and the price kept going up. Quality of work was fine. They did a good job but very pricey.

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unknown

Satisfactoy, even satisfied the inspector

My experience with The Cleaning Authority was really good. What I like about the service is that it is easy to deal with, dependable, professional and that they do good work for the price. It is kind of a reoccurring service. I would recommend them and I have recommended them to other people. We still do use this provider.

We have been using them for over 5 years. They are  on time , well organized, and very professional. They have a supervisor checking the crew quality of the work once a while.
Once they broke a blind, and they came  fixed it.
 Once they broke a vase they compensated with a fair value.
We haven't had any problem with them over 5 years, so we are  still using their services.

I have had them coming for about 4 months and every time I had to call and complain - either they would skip rooms or items. (Like not scrubbing the toilet, vaccuuming stairs...very obvious tasks if you are cleaning.) Last month the job was so poor and the owner aknowledged she was having issues with an employee and offered me a free clean which I apprecaited. That took place last week and included the "detailed" clean of my bathrooms. I returned home to streaky mirrors, dusty counter-tops and base boards not wiped down at all. I don't think the bathroom was even cleaned to be honest. It took me a few days to call them (hey - I'm a busy mom working full-time - that's why I hired them!) and I just wanted to make mention of the poor quality clean and tell them I was giving them one more shot. I wasn't asking for a free clean, just wanted to make them aware of the issue. I took a couple photos I was going to e-mail them to show the examples. Instead of providing good customer service, the manager questioned my integrity as to when the photos were taken. I was so appalled and explained to her I was trying to make the relationship work, but needed to point out the faults and again was not asking for any discount/free service, just wanted to make them aware so they could improve next time. Why she woudl question my honestly when there was no benefit to me is beyond me. She did not seem to care about improving thier business and was extremely rude. Needless to say, I have cancelled my service with them.

We've been using them for several years and have been impressed with Cleaning Authority since the beginning.  First and foremost, I want to address their honesty.  Our son hid a $20 bill under his reading lamp by his bed.  They found it, put it in the kitchen with a note.  We never would have known its there, even he had forgotten he hid it.  You can trust them in your home.
I love coming home the day they've been there.  Everything looks amazing.  They have never broke anything and their prices are competitive.

They are easy to work with and do a good job.

They are professional and do a good job.

I have had them for a number of years and I am pleased with their service. They have not broken or stolen any items. Everything is clean and I would recommend their services to anyone. They are punctual and they listen to instructions well. They have a supervisor who comes to check and inspect. If I have any questions I ask her. Their business is ran well.

unknown

They are pretty contentious. When we ask them to do special things, they complete them. They have a regular rotation that they change every two months. They do a basic cleaning but focus on particular projects each time. We did find that the tile floor was not completely clean because of its surface. It is a small issue but we recognized it and are taking the necessary steps.  If we work out a solution that is satisfactory we will speak to them about it.

They have been great!

PRICE IS PER CLEANING. THEY SHOW UP WHEN THEY SAY THEY WILL AND DO A GOOD JOB.

BE SPECIFIC IN REGARDS TO NEEDS AND EXPECTATIONS