Technical Reinforcements Inc

They gave a lot of extra advice and they were able to solve the problem.

It went well. I called them on Thursday and they were able to come to my house on Saturday morning which was nice because I work everyday. He was very punctual, went right to work and had the job completed in an hour and a half. He made sure I didn't have any other questions and told me to call if anything came up.

The TRI serviceman evaluated the problem, knew how to fix it, and was able to do so quickly. The computer has worked perfectly since. The nice thing about TRI is that they gave us a next day appointment, arrived on time, took care of the problem, showed me what was wrong and how to fix it in the future if it happened again, and their price was very reasonable. The Serviceman, Adrian Preston was professional and courteous.

This was a great experience from beginning to end. Adrian was very polite on the phone, arrived right on time, and was extremely professional and nice. I felt comfortable having him in my home. He took time to explain what he was doing all along the way, and he did not make me feel inadequate regarding how little I know about computers. He worked hard to fix what was wrong with my computer, and gave me some good suggestions for improving its performance in the future. Upon being told I was planning to purchase a new laptop, he gave me some great recommendations about where to go and what brand and type to get. I will definitely contact Adrian again if I have computer problems in the future.

My wife has a happy computer again! She had been complaining of slow response from her laptop, along with frequent "freezes". I had exhausted the basic repairs (running a "clean disk", defragmenting it, then swearing at the computer whenever it misbehaved), so figured it was time to call in a professional. I'll be honest - calling TI was totally a shot in the dark based on their reviews on Angie's List, and I had not idea of what to expect. I originally contacted the firm through their web site. They got back to me within an hour, put me in touch with their technician with the earliest availability, and had me scheduled for an in-home service call within a day. I can't even get my office IT department to respond that quickly...and they actually all report to me! Chris showed up precisely on time (and was worried that he might have been late because he's stopped for lunch). He was terrifically personable, set my wife's concerns at ease, listened very carefully to her description of the problem...all while running systems diagnostics on the computer. He has a true talent for explaining very technical activities in a way that is easy to understand (and making sure that they are understood). He had identified the problem within about 15 minutes, and proceeded to offer up a couple of solutions, based on how my wife uses her computer. He experimented with a couple of them to make sure that they served the need (still explaining what he was doing in a very clear manner), and settled on a very nice blended solution of streamlining some start-up settings, changing a couple of system pathways, and resetting the browser used by the email program(s). Nice, elegant solution - that is completely transparent to my wife....she still uses the computer the way she always has. And it's faster than when it was new.... BTW: Chris also speaks hard core "geek" with the best of them. I asked him about a couple of possible hardware enhancements to the laptop, and he *really* knows hardware! And he was finally able to explain the difference between the different RAM types in a manner that made sense to me. Wouldn't hesitate to use them again....and they got back with me the day after the service to make sure that everything was good.....*that's* a bunch of people who care about their work.

Technician was prompt (arrived early) very professional and courteous. Work was completed to our satisfaction in one hour. Tech did everything to limit costs by working quickly and efficiently, but went a little fast so that I couldn't always follow and learn from what he was doing, a delicate balance! Made good recommendations which we followed through on.

I got everything I expected and more! He was the most impressive professional I ever hired.

These guys are wonderful--great work, friendly service, prompt assistance. In addition to that problem, I recently had another problem with my two laptops. Both of them got placed on a soft surface where they did not have adequate ventilation and they both overheated and shut down. From then on, they were very prone to overheating and shutting down. When I called Technical Reinforcements and left a message they called me right back. They explained that there were certain things I could do on my own. If those measures didn't work I could call them back and they could come out to take a look. I followed their advice and fixed the problem myself for $8. (Turns out the ventilation area of both computers had a dust buildup and the $8 can of compressed air did the trick!)

I was very pleased with the service. The technician came to our home within a couple of days of the call for service. He was very thorough and was happy to answer any questions I had. I would highly recommend Technical Reinforcements. Their prices are extremely reasonable. The other quote for service I received required me to take the computer to their place of business and the initial diagnosis was over twice the price I paid to Technical Reinforcements.

They were superb. I would definitely call them again. They were only here 3 hours which I thought was very reasonable.

We first learned of James Allard and his company, Technical Reinforcents, through Angie's List in 2005. I decided to give him a try over other companies that were suggested to me by the Angie's rep,, because of his offer to either fix the problem or not charge for the service call. When he first came to look at our old computer, I was a bit taken back at seeing such a young guy. It did not take long to see that he really knows his way around computers. We have used only his company's services since then and have had a number of problems solved by them. They seem very committed to holding on to you as a customer and have shown us this in the following ways. The technician, Adrain, who has worked most often with us, works quickly and is willing to answer any and all questions, or to explain just what he is doing to solve whatever the problem is. I have never had the feeling that they are dragging out the service call to run up a larger bill. If I forgot to ask something, or something comes up after the call, they answer emails quickly and provide answers when possible. With your bill, there is a service evaluation form that you can send in describing your satisfaction, or lack of, for their review. I have emailed James asking for advice on purchasing this product or that and the answer comes back pretty quickly and if needed goes into some detail. Computers, like cars, homes, and like things, sooner or later need servicing. I plan to use Technical Reinforcements as long as I am using the computer, and their service continues at the high level that I have experienced over the past 5 years.

fabulous

Everything went very well. He explained everything so well. He gets right to the point.

My computer screen went blue & Windows could not open. Called TRI on Sunday (March 14) just to leave a message to have someone call me back on Monday. They did call me back on Monday & set an appt up right away to check things out with my computer to see if it was even repairable. Adrian came out to my home Weds (March 16) & fixed my computer & my scanner on my printer. He was extremely informative with errors on my current computer as well as educating me on what to look for when purchasing a new computer.He worked very efficiently & was extremely professional when answering my questions. He was very helpful & kind! Love the fact that he also volunteered to field any questions I may have on purchasing my new computer if I needed a purely objective opinion. Adrian said TRI also would come over to transfer the info on my current computer to my new one if I would like. And....they haven't even sent me the bill yet! He said once they know that what they did to repair my computer has worked, they will then send me the bill....otherwise they would come back until an agreeable solution was reached. How about that for customer service! DEFINITELY a P.O.H. nomination from this customer!!

James was very thorough, professional and knowledgeable. He explained what I needed to know plainly without a lot of "jargon". We haven't gotten the final bill yet, but it should be around $200 (?), the recovery of our data is priceless! I am very pleased TRI & would absolutely call them again for any computer issues.

The representative showed up on time and fixed the problem quickly. He also told me the place to go to buy the new computer speakers. Since he was already in my house I told him to fix some additional things on the computer which he did. We received great, professional service and I would definitely use them again.

I called James at about 3pm today. I explained that my cd drive would;d not open. He asked the kind of computer I had and said he would call me back. He called me 20 minutes later informing me that he had the part on hand, and would be able to replace it today! Because it wasn't an emergency, was a quick fix, and was on his way to a client close to me, he waived the same day fee! He was so friendly, and professional, I am glad to have found this company!

The computer repair man came within a few days of my initial call. He checked my laptop (a macbook that dual boots into both windows and mac) and tried fixing it with the tools on hand. He explained what he was trying, and what it might fix. The problem required a reinstall of windows, which I no longer had a copy of. He found a copy (I wanted xp instead of windows 7) for me and brought it the next week and installed it. He arrived exactly on time for both apointments and was very up front about costs, time estimates, and what he was doing at each step in the process. He talked about other options I had for setting up my computer (instead of the dual boot system) without pushing anything. Lastly he made sure I understood the simple fix methods so I could handle some of the basic problems if I ran into them in the future. The whole process was finished two days before the earliest Geek Squad could fit me in.

They were very responsive, professional, knowledgeable and resolved all of the problems I had with the computers.

They were very good. They kept me informed. They were able to get me in within a day or two. Once they had it, they were good about keeping me informed and letting me know when I would have it back.

Grade A all the way around. James committed to appointment. Was punctual, courteous, knowledgeable. Ran multiple diagnostics, consulted with me frequently about what he was doing, what might be wrong, what was not broken, etc. Diagnostics needed hours to run, so James gave me directions on how to follow up. He was available to consult after-hours and on Saturday following. PC fixed. Runs and boots up quicker than ever. No memory or boards needed replacing. I would highly recommend Technical Reinforcements to anyone with a large paperweight that needs to be turned back into a PC.

Both times TRI was punctual or notified me of a delay in their arrival. They provided explanations of what they were doing. Both men were were very pleasant to work with. I will certainly recommend them to othersand call them again if I have any more computer repair needs.

Good. No serious problems were found and I have protection on my computer again. Much of the space on my computer was used up by my son who no longer lives with me so he cleaned that out. I don't have any frame of reference for the overall cost. An estimate was not given and he did not give me a bill the day of service as I expected so I had no idea what the charges were when he left. The only items itemized on the bill were $5.00 for gas and $50 for antivirus software. He told me that he would honor the 5% coupon from Angies List but does not note it on the bill. I would have to reduce payment by 5% and of course, I forgot to do so when I paid the bill.

Adrian was very knowledgeable and professional. He explained everything he was doing in detail and gave us some helpful suggestions.

great - no concerns