Surge Water Conditioning
About us
26 employees. Uses subs for water softener installation. Charges an hourly rate. Travel charge apply. extra charges for after hour services. Ask about angie's list discount. Additional service area - Chisago, Isanti, Mcleod, Mille Lacs, Rice, Sherburne & Sibley Counties. Additional contact name - Paula Worm. Additional DBAs - Peerless Water Treatment Inc, Surge Water Treatment. Additional phones - (651) 227-8891, (763) 427-2284, (612) 861-3314.
Business highlights
Services we offer
Residential & commercial sales, carbon filtration, drinking water systems, iron filtration, rentals for water softeners, reverse osmosis & salt delivery.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
70% | ||
14% | ||
6% | ||
5% | ||
6% |
THE NEXT MORNING THEY CALLED AND ASKED HOW THE PRESSURE WAS. WHEN I TOLD THEM I HADN'T TURNED ON THE VALVE YET THEY SAID TO DO IT NOW.
THE SYSTEM IS INSTALLED IN THE UTILITY ROOM OF OUR FINISHED BASEMENT. WHEN I TURNED THE WATER SUPPLY VALVE ON I HEARD WATER RUSHING OUT AND KNEW THE PRESSURE WAS STRONG. AFTER LEAVING THE UTILITY ROOM TO GO UPSTAIRS I DIDN'T
EVEN MAKE IT TO THE STAIRS WHEN I SAW THE CEILING COLLAPSE IN A DOWNSTAIRS ROOM FROM THE WEIGHT OF THE ENTIRE TANK OF WATER EMPTYING OUT ALL AT ONCE. (THINK METRODOME ROOF COLLAPSE ON A MUCH SMALLER SCALE).
AFTER SPRINTING BACK AND TURNING OFF THE SUPPLY VALVE I IMMEDIATELY CALLED SURGE WATER AND SPOKE TO PAT TROW (HE SOLD US THE SYSTEM).INCREDIBLY,HE SAID THAT ONE OF THE CONSTRUCTION WORKERS "MUST HAVE DAMAGED ONE OF THE WATER LINES",AND THAT THEY WOULD TRY TO GET SOMEONE OUT THERE THE NEXT DAY TO LOOK AT IT,EVEN AFTER I MADE IT CLEAR THAT THERE WAS STILL WATER COMING DOWN INTO THE ROOM. IT TOOK A PANICKED CALL FROM MY CRYING WIFE FOR THEM TO FINALLY GET SOMEONE TO COME OUT.
WHEN JEREMY CAME OUT AND STOPPED THE WATER HE ALSO INFORMED US THAT THE WORKER WHO HOOKED UP THE WATER LINES THE DAY BEFORE "FORGOT TO HOOK UP THE LINE TO THE ICEMAKER",AND LEFT THE LINE JUST LAYING BEHIND THE REFRIGERATOR. THEY DID PUT US IN TOUCH WITH SERVICEMASTER,WHO SENT A CREW WITHIN 2 HOURS TO ASSESS THE DAMAGES AND BEGIN THE DRYING PROCESS.
IT TOOK OVER A MONTH TO REPAIR THE DAMAGES TO OUR "BRAND NEW HOME",BUT IT WAS COMPLETELY COVERED BY THEIR
INSURANCE. THE TOTAL WAS OVER 6400.00.
THE PROBLEMS SHOULD HAVE STOPPED AFTER THIS,BUT UNFORTUNATELY THEY ARE ONGOING. WHEN WE CALLED A WEEK LATER TO COMPLAIN ABOUT LOW WATER PRESSURE FROM THE R/O SYSTEM SPIGOTS,THEY ASKED US TO MAKE SURE THE PUMP WAS RUNNING.PUMP? IT TURNS OUT WE PAID FOR A PUMP THAT THEY NEVER INSTALLED.
WHEN JEREMY FINALLY DID SHOW UP TO INSTALL THE PUMP HE MOUNTED IT ON THE BACKSIDE OF MY BEDROOM WALL. WHEN IT WENT OFF IN THE MIDDLE OF THE NIGHT IT SOUNDED LIKE A MACHINE GUN,WOKE ME OUT OF A DEAD SLEEP! I CALLED THE NEXT DAY
AND WAS TOLD "THAT'S HOW THEY SOUND,CAN'T DO MUCH ABOUT IT". SERIOUSLY?
AFTER ASKING THEM TO AT LEAST MOVE IT TO A DIFFERENT WALL OR TO THE FLOOR I WAS TOLD THEY WOULD CONTACT ME WHEN THEY WERE COMING OUT TO MOVE IT. AFTER HEARING NOT A PEEP FOR 3 WEEKS I CALLED BACK AND WAS TOLD THEY HADN'T HAD ANY JOBS IN THE AREA. APPARENTLY I DIDN'T MERIT A SPECIAL TRIP. 2 MORE WEEKS WENT BY AND JEREMY CALLED ON A THURSDAY TO SAY HE WOULD BE IN THE AREA THE NEXT WEEK AND WOULD CALL THE MORNING OF THE JOB.
THAT WAS THREE WEEKS AGO. I HAVE SINCE CALLED PAT TROW 3 TIMES TO COMPLAIN AND HAVE BEEN TOLD HE WILL "LEAVE A NOTE FOR JEREMY". STILL NOTHING,AND TODAY WHEN I CALLED PAT TOLD ME "WE DON'T USUALLY MOUNT THE PUMPS LIKE YOU WANT US TO......)
UNBELIEVABLE,BUT TRUE. IS THIS COMPANY WORTHY OF YOUR BUSINESS?.
FRAN HEARLEY
In 1996: sold us a water softener and reverse osmosis. We still have the original water softener. Over the years we have had service calls for replacing the RO's filters. The water softener has been awesome-----In the15 years, we have only replaced the top gear thing that is the timer and turns it on x 1. In 2011: About 3 weeks ago, our RO clogged up. After discussion with several employees, we decided to replace the RO, and have the service person check the water softener checked to see if we needed a new one. Over the phone the sales person said we would probably need a new softener. The service person said we would probably need a new softener due to wearing out of the brass pipes inside. On the above date, the service person came (even though he was sick), and replaced the RO. While he was here, he checked the softener by taking the top part apart to check the brass stuff and see if there were any air leaks,etc. and he tested our water. I assumed he would say we needed a new one whether we did on not. To my surprise, he came upstairs and told me the softener was still working just fine and all we needed was to change the salt we use to take out the iron ('cause the softener was getting clogged by the iron).We have definitely gotten our money's worth out of their products and with nice and honest service to boot.
The products may be expensive (not really sure since I haven't compare shopped), but it is worth it for the quality of the product and doing business with very nice and knowledgeable people.
I have also had an incredibly difficult time getting ahold of anyone, especially in the mornings. I had a delivery scheduled and when they didn?t show up it took about a week to finally get through to someone to figure out what happened. The gal rescheduled my appointment and once again no one showed. After trying to get through again repeatedly I finally got the whole story. The driver had back problems and couldn?t make the delivery, but no one called to notify me. It was a whole month before I finally gave up and called my original company. I have yet to receive any returned calls, much less a delivery.
When I called to cancel my service they cancelled it and then hung up. They didn?t even ask me why I was cancelling or for any further information.
Licensing
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