Sunday's Off Swimming Pools

The customer service for this company is absolutely terrible. When we originally called back in October to close our pool it was so hard for Tricia to stay in touch with us regarding what was going on with our appointment. We decided to try again this spring and let then open our pool. Keep in mind this is a business that you’d think would keep detailed records of what they have done at a residence previously. The first attempt to open our pool, we were told the guy came out but couldn’t do his job because he didn’t bring the proper equipment. Rather than call us and let us know what happened, Tricia who has already had poor communication problems previously proceeds to explain to me that she works “6am-3pm and answers emails then” also that we would be scheduled for the following Thursday because this was the soonest they could fit us in. So the two guys show up and just leave the hose to drain water off the tarp, sliced the water bags we paid for and now can no longer use them again. Then proceed to leave without telling us to possibly check the hose and turn it off or anything. They come back out to remove the tarp then we had to make sure they were coming back to clean the pool because apparently this step isn’t included in the pool opening process. We had an appointment scheduled to which we were told the guy came but since we have been working remotely due to COVID we know that is yet another lie we have been told. Too many times Tricia is quick to place blame or drop the ball. I’m so glad we are no longer working with this company.

This is the company to hire for all your pool service needs. We signed up this year for their summer package of weekly pool cleaning and maintenance and from the day we signed up it has been an absolutely wonderful experience. Not only are they wonderful at taking care of your pool, but they have the best customer service as well. The person who cleans our pool does an amazing job each and every week. I can honestly say that I will never give them up. Just an all around great company with wonderful employess and service.

Top-notch service by Scott.  First time pool owners. Scott helped with liner selection, taught us how to clean the pool, didn't oversell. Friendly, expert advice from his 30 years in the business.  Very easy to work with.  HIGHLY recommend!

It was an Angie's List Big Deal that I purchased. I had to pay thousands and thousands of dollars extra. He recommended somebody for our deck and that person ruined our deck and never came back to fix it. The company is such a disaster that I would never recommend them. We've called them a couple of times a week. The biggest problem was the friend he recommended that ruined our tile. He never stood by his recommendation. We paid $2,000 to have the tile sealed and he ruined the tile by sealing it with the wrong product. Nobody addressed the problems. Then I got a bill for $6,000 5 months after the fact but I have not paid it.

The team was on time. work quickly and efficiently. I was not required to be home or to pay at the time of the service. I received a bill for the verbally quoted service in the mail 2 weeks later. Great experience and close to 100.00 cheaper than the company that serviced my pool the last 2 years. I will be calling them again!

went good and quick.

Everything about this company is positive. My husband and I would recommend them to any one!  They are so freindly and when we would call, we talked to Scott or he would call right back. This isn't a company that works 5 days a week. If you need them, they will come any time, even on week- ends. They have made special trip to our home, when they knew we were having a party or just wanted the pool to be perfect. Wonderful, wonderful people that I consider my friends. I wouldn't call any one else!!! Don't hesitate to have them take care of any needs.

We hired Sunday's Off after our relationship with Dolphin Pools fell apart this spring. The responsiveness and quality have been excellent. 
The heater, multi-port valve and plumbing were installed without a hitch. Couldn't have gone better. Their service guys are nice, professional and courteous. The prices were researched and we found them fair.
In addition to those items, however, we had a very difficult problem with our Aquamat Auto Cover. It was a long process trying to determine what was wrong with it, requiring many trips to our rural location. It really racked up the service hours. The bill we received at the end of the process was staggering and alarming. However, on the invoice, we were directed to contact Scott, the owner, to discuss. When I called, Scott was very clear that he knew the bill was high and explained that he didn't expect us to pay the entire amount; that it simply reflected the time that was devoted to the problem (which I knew was an accurate account of the time spent). He was clear that he wanted us to be happy and would work with us to determine an amount we thought was fair.
Coming on the heels of our problems with Dolphin Pools, it was upsetting to receive a bill so unexpectedly high. I think a phone call prior to receiving the bill would have helped. Because the troubleshooting and repair spanned most of the summer, I also think it would have been good to have updates from Sunday's Off, or perhaps advice from them that we needed to pull the plug on the repair, since the service hours were spiraling out of control. But this is my only issue. When the Aquamat company returned our rebuilt motor it still did not work. After another attempt to get it working, Sunday's Off provided us with a temporary motor to use until we replace our cover system in another year or so. And we do appreciate that level of service.
Of course, Scott did work with us on the cost. He really stuck by his word that he wanted us to be happy and to continue working with us.
In the end, we are happy. I do believe Sunday's Off is a great pool company to work with.

My only comment is that I was quoted $200 and I was charged $450.

I use Sunday's Off every other week.  I have used them for years, and they are terrific.  They are professional, and their pricing is fair.  I plan to continue using them.

I think they are excellent. Thy are very responsive. I have had times where the pool machinery has broken or it sprung a leak and I had a party the next day. They will show up. They have immediate repsonse if I need them to come right away.

On a scale of 1-10, they are a 15!! They are the best...

Most recently, (and this has taken place several times over the years) I called Scott a couple of weeks ago. I said. "Scott...I have a special pool day party upcoming for our grand-daughters and some of their girl friends. I can't get down to the pool, as I'm on FMLA from work, attending to my wife who has a severe sudden heart condition. I need you desperately, because the pool party is August 9th, Monday, 2010. I want it to be super nice for the 'grandies.'" Scott said, "Brad, you just take care of your wife and, as always, I'll take care of your pool." Scott was out three times the week before the party, including the VERY MORNING of the party to make sure everything was perfect. Folks, it WAS perfect! The 'grandies' had a super day. Scott helped in a big way to make this so very nice. Thanks again, Scott, if I forgot to call you and tell you that!!! My thoughts are, if you now own a swimming pool or are thinking of putting one in, you owe it to yourself to experience the Sunday's Off, Inc./Scott London experience!

They pumped water off the cover, took the cover off (but didn't clean it before folding it), put in the proper chemicals and over the next week and a half got the pool ready for swimming. However, there is often a period of time in the spring when they don't come exactly when they say or finish opening in the time period they estimate. Weekly maintenance is usually very good.

I will never use them again and would recommend searching for another pool company.

I've used them for 15 years. They do an excellent job for us.

VERY FRUSTRATING EXPERIENCE ON THE WHOLE. SCOTT IS A VERY NICE GUY AND KNOWS A LOT ABOUT POOLS. UNFORTUNATELY, MOST OF THE STAFF DOES NOT AND DESPITE REALLY WANTING TO CONTINUE WITH SCOTT, IT DID NOT WORK. I COULD DESCRIBE MANY DETAILS; HOWEVER I WOULD JUST RECOMMEND LOOKING ELSEWHERE FOR POOL SERVICE.

THERE WERE, OVER THE ENTIRE SEASON, A COUPLE OF TIMES WHEN I FELT THINGS WERE NOT DONE SATISFACTORILY, BUT EACH TIME THEY WERE NOTIFIED, THE SITUATION WAS HANDLED THE VERY NEXT DAY. WHEN THEY HANDLED MY POOL CLOSING, THEY LOWERED THE WATER LEVEL THEMSELVES (THE LAST COMPANY I USED REQUIRED ME TO DO THAT) AND TREATED THE WATER ONE DAY THEN RETURNED THE NEXT TO COMPETE TREATMENT AND PLACE THE COVER. FOR AND ADDITIONAL FEE THEY ALSO WINTERIZED MY POOL HOUSE (BLEW OUT THE LINES). THIS COMPANY WAS RECOMMENDED TO ME PRIOR TO MY BECOMING AN ANGIE'S LIST MEMBER. I AM GLAD THEY ARE ON 'THE LIST' SO I COULD RECOMMEND THEM MYSELF. SCOTT AND TROY HAVE BEEN VERY HELPFUL AND ACCOMMODATING.

PRICE IS PER VISIT. WE'VE TRIED TO WORK WITH THEM, BUT THE QUALITY IS JUST NOT GOOD.