Solidsurface LLC
About us
SolidSurface is a not just a tile installation company. With over 20 years of experience we know tile and we can help you plan your bathroom, kitchen, entry, or whatever area that you may be installing tile in. We offer a design and layout service to help you decide on what your needs are and what will make your special room stand out from all others. We have experience in all types of renovations whether it's your early 1900's house in the city or that new dream home on the lake. From glass mosaics in that new cooks kitchen to travertine in your spa like bathroom, Solidsurface is here to bring your dreams to fruition.
Business highlights
Emergency services offered
Services we offer
Ceramic tile installation, Custom Redgard, Mapei Aquadefense, Noble Seal, Wedi Showers, and leveling systems such as MLT. From large format tile such as 12x24's to paper face glass mosaics to wood-like plank, and the Schluter Kerdi Shower System, and waterproofing membranes such as Schluter Kerdi, granite & marble. Proficient in the use of uncoupling membranes such as Schluter Ditra, stone, we can handle it all.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.934 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 12% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 34 reviews
Karma K.
Aug 2017
they came on time and finished the job on time
Sarah V.
Nov 2015
Caleb was very responsive when we were looking for quotes to do the labor only for our tile project. He requested pictures and asked appropriate questions to get a full picture of what we were looking for. He offered suggestions as were needed. He quoted us a price/time frame and stuck to the agreement.
Caleb's tile job looks fantastic. He did exactly what we asked. Caleb was timely and very professional through out the whole transaction. We have already recommended him to acquaintances and will use him again in the future for any tile projects.
Thank you Caleb. We are impressed with the work you have done!
Caleb's tile job looks fantastic. He did exactly what we asked. Caleb was timely and very professional through out the whole transaction. We have already recommended him to acquaintances and will use him again in the future for any tile projects.
Thank you Caleb. We are impressed with the work you have done!
Carole K.
Sep 2015
. At first, we had a little trouble connecting with him, but the work done was very professional. He was on time, cleaned up everything, and we were extremely pleased.
Christopher B.
May 2015
unknown
Aaron H.
May 2015
unknown
Nathan C.
Jan 2015
Pretty well. One small crack was missed in the grouting. Big picture the job went very well and all the other challenging parts were completed as discussed. This is the second time we have used them and will definitely use them again. The project looks fantastic (minus small crack but it falls in a shadow).
Response from Solidsurface LLC
"Hi [removed member name] Hi [removed member name], sorry about the missed grout spot. It sometimes happens when it settles or in a dark area. We would be more than happy to drop down and fill that at any point. Thanks again for the work."
Steve P.
Nov 2014
It went very well. Caleb is punctual to a fault and stays with the project like a bulldog. He keeps you informed, is easy to talk to and responds to your questions with direct and honest anwers. He is reliable.
I'm marking an 'A' in the 'Price' category but it seems meaningless to me. How can a price be good or bad if the contractor specifies a price and you accept? If the price is too high, then you shouldn't sign the contract, simple as that. I suppose you could give a bad mark if you accept but later on decide that it was too much but, in that case, the category should really be more like 'Customer Intelligence', and then you grade yourself.
I'm marking an 'A' in the 'Price' category but it seems meaningless to me. How can a price be good or bad if the contractor specifies a price and you accept? If the price is too high, then you shouldn't sign the contract, simple as that. I suppose you could give a bad mark if you accept but later on decide that it was too much but, in that case, the category should really be more like 'Customer Intelligence', and then you grade yourself.
Kari B.
Nov 2014
Caleb did an absolutely amazing job! He helped me determine quality tile, showed up on time, was extremely friendly, and did a fantastic job laying the tile. I couldn't have imagined it looking this great! Through our renovation project, we have had some bad luck with contractors, Luckily that was not the case with solid surface. If you are looking for a fair price and beautiful flooring, you don't need to look any further! I will definitely be using them again in the future!
Robert R.
Oct 2014
Caleb worked for 11 days on this project and he was great to work with--on time, respectful to our home, hard working and kept the space as clean as possible. Caleb has a ton of experience and the investment to have a professional install was well worth the money.
Doug R.
Jul 2014
They did a very good job. I would use them again in the future.
Anne L.
Jul 2014
Caleb was great at getting back to us right away. He provided suggestions for us to start the process and suggested places for us to go look at tile. We did select another contractor, but our communication with Caleb was great.
Michael K.
Jun 2014
unknown
DEB D.
May 2014
He had to make multiple trips -- to install, grout, etc. We hadn't ordered enough tile (lesson learned: add 10% to the order!) so he came back when the rest of the tile arrived. We are keeping his card for any future tiling needs we have.
ROBYN R.
Apr 2014
I purchased a super deal to have a tile back splash installed in my kitchen. I picked out the tile and then scheduled the installation. The tile was installed in two days after waiting several months (it was special order tile). This contractor is good so he was very booked up. The installation looks great, I'm quite pleased with the quality of the work. Would use this contractor again.
Laura H.
Mar 2014
It went great. No hiccups. Very professional and courteous.
Michael C.
Jan 2014
The tile job itself was well done and looks great. We had also wanted some other tile/grout repaired and that was not done well. The repair lasted less than a day. He didn't charge extra for it and afterward said he knew it probably wouldnt hold, but he didn't offer a solution when he was there. So that was disappointing.
Response from Solidsurface LLC
"Hi, We actually discussed the repair area prior to starting and noticed the tile was set on a ridge. We suggested that the tile would need to be removed, however the customer didn't have any more tile, and we even had to install several different types and sizes of tile in the storage area to cover the floor. We did mention that the grout would most likely come out as the tiles weren't set correctly, but homeowner was ok with the quick fix as they mentioned several times they wanted to keep job fast and cheap instead of truly correcting the issue."
Tim E.
Dec 2013
Caleb was very easy to work with and great professionalism.
Lawrence S.
Nov 2013
Put in new kitchen backsplash of marble subway tiles.
CAROL S.
Oct 2013
Last March we purchased an Angie's List "Big Deal" for tile installation, after reading very positive reviews of Solidsurface LLC. We had done a kitchen remodel several years ago, but had put off the finishing touches--the installation of a backsplash--although we had already purchased the tiles and supplies.
Caleb Donaldson, the business owner, did not disappoint. When we contacted him by email, his response was prompt and professional. We provided additional information about the job, and he discussed scheduling, working around our needs. Although he could not do the job right away, that made perfect sense to us--after all, he runs a small business that does specialized work. We agreed that he would do the job on October 28 and 29, and he showed up when expected, and completed the project as promised. He is pleasant, smart, and hard-working. Caleb provided helpful advice regarding how to seal the tile--and how to do so in a price-effective manner. We showed him a small grout problem under the desk in our kitchen, and Caleb took care of that issue, too.
We have asked Caleb to give us a bid for re-tiling our walk-in shower; in other words, we would not hesitate to have Caleb back for any tile job that we might have. He is an excellent contractor--an all-too-rare commodity these days. Our kitchen looks great with the new backsplash, and we could not be happier with his work!
Caleb Donaldson, the business owner, did not disappoint. When we contacted him by email, his response was prompt and professional. We provided additional information about the job, and he discussed scheduling, working around our needs. Although he could not do the job right away, that made perfect sense to us--after all, he runs a small business that does specialized work. We agreed that he would do the job on October 28 and 29, and he showed up when expected, and completed the project as promised. He is pleasant, smart, and hard-working. Caleb provided helpful advice regarding how to seal the tile--and how to do so in a price-effective manner. We showed him a small grout problem under the desk in our kitchen, and Caleb took care of that issue, too.
We have asked Caleb to give us a bid for re-tiling our walk-in shower; in other words, we would not hesitate to have Caleb back for any tile job that we might have. He is an excellent contractor--an all-too-rare commodity these days. Our kitchen looks great with the new backsplash, and we could not be happier with his work!
Kelli F.
Oct 2013
I purchased a Angie's list deal for 4 hours of tile installation. I received communication from the company with in 24 hours asking for details about my project. There was some concern about the condition of my floor, I was warned in advance that it could not be guaranteed that my tile would fail in the future. I was slightly worried because no one from the company came out see the floor in advance of my install date. On the install date the installer showed up promptly, went right to work and finished in less time than was originally estimated. The floor looks great even though the surface was in pretty rough shape to start out with.
Teresa S.
Oct 2013
We had sort of mixed results. The gentleman who came did a good job, but it took him quite a bit longer than he said it would and he didn't finish. He said he would be back and he never came. So my husband had to finish it himself. He never settled the bill either. So we don't know if we owe him money, because it took him twice as long to do what he did do. We had to pay him before he came. He has been really hard to get a hold of. The work he did was excellent, but he didn't finish. The other part of getting a hold of him and getting the work finished, we never accomplished that. The price was good.
Response from Solidsurface LLC
"Hi, we were originally contacted to install approx 80 sq ft of tile. We showed up when scheduled and found out we need to install on a 45, plus 2 closets, plus some doorways. The deal was for 4 hrs to complete approx 40 sq ft of tile. We talked to your husband before the job and gave him an hourly rate if we were to go over the 4 hrs. We ended up setting approx 100 sq ft in 7 hrs. Thats really quick considering the areas to be tiled. Your husband then contacted us to see about hiring us to grout as that wasnt part of the original job. We did respond within 48 hrs to ask for the grout color and asked if a specific date would work. We never heard back so assumed he decided to grout for himself. I think we went beyond what was expected by setting so much in the given time frame and trying to get a hold of your husband to no avail. I think saying we were non-responsive and took too long isnt warranted."
Kathleen M.
Oct 2013
Caleb was great to work with and very detailed. His estimate was accurate for time and was flexible to schedule. When I miscalculated on the amount of tile needed, I had to re-order and it took me a few more days to get it back in so we had to work around that.
John V.
Aug 2013
Flawless service. I made an inquiry via this site, and had someone in my house less than a day later to give me an estimate. The written estimate arrived via email a few hours after the visit. The work was scheduled, and despite their having other customers began quickly. All through the process the owner offered advice and support.
As this is an en suite bathroom, I was concerned that the mess would spill over into our living area. Not the case. They have been very careful to keep the mess to a minimum.
As this is an en suite bathroom, I was concerned that the mess would spill over into our living area. Not the case. They have been very careful to keep the mess to a minimum.
Ronald V.
Aug 2013
It was okay. He fixed some stuff but he did that free of charge. We were happy with the deal. Nothing in particular stood out. I would use them in the future.
Alan N.
Aug 2013
unknown
Licensing
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FAQ
Solidsurface LLC is currently rated 4.9 overall out of 5.
Solidsurface LLC accepts the following forms of payment: CreditCard
No, Solidsurface LLC does not offer free project estimates.
No, Solidsurface LLC does not offer eco-friendly accreditations.
No, Solidsurface LLC does not offer a senior discount.
Yes, Solidsurface LLC offers emergency services.
No, Solidsurface LLC does not offer warranties.