SOFAS & CHAIRS

We went into the Roseville store looking for a sofa and other pieces. We found a sofa we liked displayed in the showroom. The owner Greg and associate Charlene expressed to us the sofa was of great quality and it will last a life time. They helped us select the fabric and we placed the order January 2017. We were told it would be done in 8 weeks, we did not get the sofa until end of April 2017. When they delivered the sofa we noticed the back cushions were punched down and not filled properly like the one displayed in the showroom. It also appeared they stacked other furniture on the sofa during the delivery process as there were dents on the cushions. Then we noticed the nail heads on the front of the sofa were uneven and crooked in places. The fabric was not even on the arms of the sofa as well. It looked like we were given an old sofa that was several years old based on the condition of the product. I called to the Roseville store and spoke to Charlene who didnt even remember who we were, and expressed how diappointed we were in the sofa and this was not the same product we saw in the showroom in roseville. I expressed to her that we wanted the sofa to be taken back to the store and we wanted a refund. She told me she would talk to the owners and asked me to bring the cushions into the store so they could refill them. I told her we paid for the delivery, it is only right they come back and get the sofa because it is not the quality promised to us. We called several times, sent at least a dozen emails and were ignored. We then gave them a deadline to call us or we would take them to court for fraud. It is now September 2017, they never responded and now we are going to court. I would never purchase anything from this company, they have zero customer service etiquette, poor quality products and they dont stand by their promises.

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We were replacing a sectional we'd had for over 18 years and wanted something that would last for another 18+ years. We couldn't be happier with the service and the quality of the furniture. I felt the company was extremely upfront and honest about everything and delivered on what was promised. It wasn't inexpensive but was well worth the price.

After searching for furniture in every store possible I went to Sofas and Chairs. Julie helped me to select fabrics that were perfect for the style I had in mind. She knew exactly what I had was looking for and was wonderful to work with. She came to my home and assisted me with the room lay out, how to use my own things with the new purchases and she made me feel very comfortable with my decisions. I have gone back to this store for othe purchases and to thank Julie for her calm, comforting and competent assistance. My house looks great!

I ORDERED SOME FURNITURE. AMY WAS VERY HELPFUL. WHAT I LIKED IS THAT THEY DON'T CHARGE ANY DESIGN FEES AS LONG AS YOU PURCHASE SOMETHING FROM THEM. I WAS VERY PLEASED WITH THE HELP THERE. THEY HAD A LOT OF IDEAS. I WAS VERY PLEASED. THEY ARE COMPETITIVE IN PRICE WITH THE TYPE OF FURNITURE THEY SELL.

THIS STORE KNOWS HOW TO TREAT ITS CUSTOMERS. I STOPPED IN MANY TIMES BEFORE I DECIDED ON MY FURNITURE AND EVERY TIME I RECEIVED EXCELLENT CUSTOMER SERVICE. I WORKED PRIMARILY WITH CARMEN, WHO IS OUTSTANDING, BUT ALL OF THEIR DESIGNERS SEEM NICE AND HELPFUL. THIS ISN'T A DISCOUNT FURNITURE STORE, BUT THE PRICES SEEM COMPETITIVE WITH OTHER HIGHER-END STORES. CARMEN CAME TO MY HOUSE TO HELP ME FINALIZE MY DECISIONS. THE FURNITURE I ORDERED ARRIVED ON THE DAY PROMISED.