Snap Construction Inc

That's kind of a mixed deal. They did fine but they were out of place. They sent somebody back out a few weeks later but they said that it's too cold to repair that. I talked to somebody a week ago. The initial part of the service was good except that it wasn't complete and they didn't follow up as what they said they were going to. That's a reasonable price and maybe I would recommend them. They were very thorough the first time they came out and they came back out the second time and they were prompt. That was the positive side but then by winter, they forgot about it. I probably won't do business with them. They showed up when they said they would and they were professional.

We wouldn?t recommend them. They first sent a salesman that told us the wrong info. We signed a contract, but when the workers came out, they said they couldn?t deliver on what the salesman promised. They?d also didn?t show up consistently --- we?d stay home and they wouldn?t show, or they would show up one day and not the next. I had also picked out a specific color for the door/window trim. When they put the siding, the workers left off the trim. The foreman said that the trim wasn?t in the contract ? and I specifically picked out a color that matched the siding. Snap forced me to pay more for the trim. We also had gutters put on. Snap spray painted the gutters in the grass, so we had spray painted grass. The subcontractors refused to put the gutters on because they looked so bad. We had Snap enclose our deck to a 3-season room. The salesman said that Snap did this type of thing, and the foreman said that Snap did not. We had to hire an architect ($400) to design the new room, and Snap hired someone else to do the work ? and my husband finished the inside. They had to put a roof on the room that they built, and they sent some guys out. However, not long after the guys came, the guys left. They were supposed to put a plastic over the roof but didn't, and it rained into our kitchen onto our cupboards. We had to keep hounding the company, who'd send the foreman out, who would then say that it was going to cost more money. They told us that they were going above and beyond for us, adding in all this extra stuff, in return for us promising that we'd write a positive review on Angie's List about them. Dealing with them absolutely ruined our summer. The workers also asked us to write a letter to the boss of the company because he was wondering why it was "costing the company money." They also didn't have a regular crew -- it seemed like they would grab workers off from a pool of workers. UPDATE: A lot of what the provider responded isn't true. First of all, it was the original salesman that gave us the quote for the job, and made promises that the manager later couldn't fulfil. We were taking out a home equity loan to pay for this project, and we even took out a bit extra. However, when Ron Hubler came out, we were told that they could not do the job for the price we agreed on, and it cost us most of our savings to get the job done. I did not have serious health issues, but did have surgery for a thyroid lump. And, my husband was NOT pleased with the way the job progressed, as they said. They NEVER contacted us once after they were paid in full, even though they left an ugly exhaust cap that should never have been left on the house. But, we were never asked about it. It doesn't exhaust anything and looks like an eyesore. Ron said he'd get us a new one, but the day we gave him the final check, he told us that he couldn't find one that size. Photo attached.

I originally purchased the home energy audit via the deal they had advertised on Angie?s list. Then a few days later after all the heavy rains we had I scheduled a time for someone to also come out and give an estimate for a new roof and replacing windows (that were all leaking, they were long past due for replacement). The combination of events must have really confused the schedulers because I was called on 3 separate occasions to schedule a time for the roof/window bids, but everyone seemed to have forgotten about the energy audit I had already paid for. After talking with the last scheduler they assured me that a representative will be coming out to complete the audit and that they would also be able to give the bids for the roof and windows at the same time. Well, that did not happen. The sales representative came out and had no idea he was also supposed to be doing a home energy audit, so he took out the infrared camera and used it on just one level of our 3 level home and called it good, then took a little bit of time to poke around our attic where he determined we low on insulation and wrote up a bid for that. All that inspecting took about 10-20 minutes, then he sat out in his truck for another 15 minutes or so, then came in to talk windows. I had to back him up to say ?what about the rest of the things that are supposed to be included in the audit?? I showed him the advertisement for what I purchased, and he had to apologize stating he did not have the equipment needed to complete the audit, and that he would have to come back. He left after being at our house for about 40 minutes, nowhere near the 3-4 hours the ad indicated it would take. A week later he came back with a blower to do the blower test, determined that not only was our attic short on insulation but that we had a lot of air transfer there as well. Nothing else was done. So we paid $89 for a sales rep to spend a total of 40 minutes doing testing which included using the infrared gun used on one of our 3 levels and a blower test to determine air leakage in the attic. There was no write up of findings completed. We did not have the infrared used in the problem areas I was concerned about (the bedrooms in the upper level, the lower level where we seem to have some drafts); he did no testing of appliances, there was no testing for gas or other leaks, and we did NOT receive the energy performance report with any recommendations for improving our efficiency. In addition to all that, he spent a lot of time on his second visit pushing a certain set of windows that they were having a sale on, and then didn?t bother to provide any kind of written estimate for either the windows or roof till after I called and complained more than a week later. When I inquired about the warranty he responded with an email saying he was busy at another job site but to go to the window manufacturer page for more information. NO talk about the workmanship being covered by any warranty. The final straw, we didn?t get an estimate on our roof even after the multiple calls and emails. I am done trying to get any sort of result from Snap Construction. I will not be using them again.

They were responsive and quick to come out. The service was fine. They provided us with a verbal report and did a good job. They gave me a quote on an additional service I was considering doing.

It was a good experience however, we did not end up using them. What we were expecting versus what they were offering in the big deal were not consistent. They were responsive in regards to that and up front about everything. There was just a lack of clarity in the description. I ended up getting a refund for the big deal.

Everything went smoothly. They were done in a day and a half and did a good job. The sales rep was very professional.

Clean up was pretty good. Job was solid no complaints other than the price was a little steep.

They called me on a day that I told them I couldn't be reached two weeks after I had purchased the deal. I misplaced the number and emailed them but have not heard back from them.

I did not use this contractor. I got 6 bids and this contractor initially came in 3 times higher than the other contractors. Snap reviewed the bid they had given me and found that the square footage had been figured wrong. They revised their bid to match others I had gotten.They did try hard to make it right. However, I did not use them as I had already accepted another bid.

After writing the review -- in tact above but with ratings changed now -- I contacted Snap Construction again. I had a response in a couple of days and then Mike came out on a Sunday afternoon to look at my roof. They took care of a few issues right away and were in and out in no time. With all of the heavy rains, ice dams during the winter, and the typical spring repairs; they were seriously behind. Communication could have been better. All I needed was a call to keep me informed of what was happening. I will give them another chance.

Eric contacted me and let me know he was going to arrive early because he was running ahead of schedule. Eric was professional. I showed him the work I needed completed. Eric also walked around the entire house and found a coupe other places where the vinyl siding needed to be put back into place. Eric also cleaned one of the highest gutters on my house while repairing a piece of siding. Eric worked almost the complete two hours without taking a break. He also left me the extra caulk he didn't use. I would use Snap Construction in the future.

We had a large bay window (no brand name on the window) that would not close far enough to close the latch. I had tried a number of other windows companies to see if they had made the window, but they all claimed it was not their window and then went on to explain how crappy the windows were and I should certainly purchase new windows through them. I had also had a couple of handymen out to fix the issue but they all had no idea how to fix the window. On a whim a decided the give the Snap Constructions Big Deal a try. They sent someone out, but he wasn't sure how to fix the problem. Luckily the guy who came was able to send a "window" specialist that either worked for or was closely associated with Snap Construction. This second guy arrived a couple of days later (maybe a week I don't remember). He seemed to know everything there was to know about windows. He also said they were nice windows (company out of business, but still nice) and it would be silly to replace them. This second guy said the vinyl was warped and all I needed to do was heat it up with a heat gun or hair dryer and bang it back into shape. I imagine I could have called snap construction back out to heat the window and do the bending, but I was so excited to get the problem fixed I used my wifes hair dryer and fixed the window myself. Took about 10minutes. I did a little jig and showed the closing window to my wife. We were both very happy to have yet another home repair completed.

We had water leaking into our kitchen, so upon looking at good reviews for Snap Construction, I contacted the office to schedule a consult/estimate for roof work. I was told a representative would contact me that afternoon or next day. I did not receive a return phone call. 2 weeks later, water again was leaking into our kitchen after a heavy rainfall and I thought I would give them another call due to reviews were so good and maybe they just got very busy. I explained to the office staff that I had called in previously, did not get a call back, but that we were with water leaking into our kitchen. The women who answered the phone apologized and stated she would ensure someone would call me later in the day to look at our roof. To this day ( 1 week ago), I still have not heard back?. I am not sure where the breakdown in communication is?.

Due to hail damage after the special was purchased, there is no need for the service anymore. Already contacted Snap company and they are totally okay with it.

Contractor made sure to call ahead to give time frame, was on time, professional and courteous. Since the house is a 2-story, he did need help getting up there, but that wasn't an issue. Took his time explaining what issues he had encountered and fixed (mostly silicon caulking on nail heads).

I was very satisfied. The only not as good part was that somehow they lost track of me and so there was a delay in getting it scheduled. I purchased the deal when there was still snow, so I sent in my contact info and they were going to contact me when the snow was clear. However, they never contacted me. But when I contacted them again they were apologetic and quick to get me on the schedule. The work was done promptly and well.

He was very informative, very professional. There was some confusion in the booking which caused a mixup in the time of his arrival but the minute I called the company, the owner had a guy out right away. The work has not been scheduled yet but I'm anticipating around the first of August.

We set a date, and he called me 4-5 days before our appointment date because he thought it was going to rain. I haven’t heard back from him since.

By 10:30, the estimator hadn't arrived at my house. I called the main office and was transferred directly to the estimator's cell phone. He answered promptly. I gave him my name and told him that I expected him at 10:00 for a roof estimate. He said, "10 this morning?" Me (admittedly with a bit of sarcasm): "Not 10 tonight!" He apologized profusely and said that he must not have written it down. He said he was doing another estimate in Lakeville (I live in South Minneapolis), he'd be done in about 25 minutes, and that he'd be at my house as soon as possible after completing the other estimate. Then, he called me around 11:15 to let me know that his GPS said he'd arrive at my house at 11:37. At 11:45, my phone range again. The estimator said he was "just kind of driving around" and couldn't find my house. I asked him if he was north or south of Highway 62, and he seemed confused. Then he said he had just crossed over Adair Avenue. He had gone to North Minneapolis instead of South Minneapolis. At that point (approaching noon, nearly two hours after his scheduled arrival) I told him that I had two other contractors coming, and not to come for the estimate. He apologized again, said that he's never missed an appointment, and didn't know what happened. Everyone makes mistakes (I do all the time!), but like anyone else, I don't appreciate having my time wasted. If you live in South Minneapolis and need a new roof, find a different contractor.

They did a really great job. They explained what they needed to do to the siding well. They had to cancel a few times due to the weather but they were consistent on keeping their word on rescheduling. There was one person here doing the work and it took about an hour to complete.

I received a very thorough analysis of what should be done to update and improve our attic insullation and ventillation to reduce energy costs and ice dams. I did it because of a reduced price promotion -- otherwise I might not have, or I might not have chosen Snap. But their deal got my attention and I was able to look them up in the Angie's List system to see that they were highly rated. Iparticularly liked that they were also a local (Bloomington, MN) business. Now I am having them bid some other work as well.

I purchased this on 5/1. I received correspondence the next day and basically haven't heard from them since. I was promised I would hear from them on 5/9 but I have yet to hear from them. I would like to look into how can get a refund and get someone else out to fix my roof.

Well. Nice guys. Easy to work with.

Eric called me to schedule the appointment. He noted that he had a few visits before mine, but would call if he was running ahead of schedule and could come earlier, which he did. He was prompt and professional. I especially appreciated Eric's honestly that the insulation project I assumed I needed would not solve the problem I had with ice dams and that an inexpensive roof rake would be a better solution given the architecture of my home. He explained in easy to understand terms the mechanics of the ice dams and how I can prevent them in the future, as well as performing the general maintenance in the package I had purchased. I would not hesitate to contact him in the future.

One of the best contractors I have ever worked with. They guided us through the whole process and the communication was as good as I could ever imagine. Ron Hubler is the best.