SKIBUSTS CLEANING SERVICE

We've been using this company for a number of years. In the beginning, we were very happy with the work that was done and always had the same, reliable team coming to clean our house. Within the past few months that has changed dramatically. We have different people coming all the time and the quality of work has gone down significantly. When I've called to complain, I get a very curt response. I'm currently looking for another service.

Like a roller coaster. We've had them clean for a solid year. Initially, we had a great experience, the same team every week, the same time of day and very thorough. The last 4 months have been a different team every time, varying degrees of quality and never knowing when they were coming or what the house would look like when it was done. The management was responsive, but very defensive.

THEY ARE VERY RELIABLE AND PROFESSIONAL. THEY DO IMPRESSIVE WORK. THEY OFTEN CLEAN THINGS AND AREAS OF THE HOUSE I WOULD NOT EXPECT THEM TO.

THEY ARE VERY THOROUGH AND I AM ENJOYING HAVING MY HOUSE CLEANED.

DID A GREAT JOB AND PRICE IS PER HR

THEY WERE PUNCTUAL AND DID A VERY THOROUGH JOB. THEY USED SOAPY WATER ON WOOD FLOORS AND WAXED FURNITURE, AND WERE A LITTLE ROUGH ON THE BLINDS. THE CLEANING PEOPLE WORKED VERY HARD, BUT I WATCHED ONE WOMAN GO OVER THE SAME SPOT OF FLOOR THREE TIMES--THUS FIVE HOURS TO DO WHAT COULD HAVE BEEN DONE IN THREE OR FOUR. WHEN THE OWNER DROVE UP IN A LEXUS SUV, WE WERE WONDERING HOW MUCH SHE WAS PAYING THE IMMIGRANT WORKFORCE AND WHAT KIND OF VALUE AND VALUES THIS REPRESENTED. PERHAPS THAT'S NOT AN ISSUE FOR MOST PEOPLE, IN WHICH CASE I'D SAY THEY WERE FINE. JUST NOT THE KIND OF OPERATION WE LIKE TO BE ENGAGED WITH.

OVERALL, JOB WAS FINE. THEY DID A GOOD JOB.

ALTHOUGH THE TWO INDIVIDUALS WHO CLEANED OUR HOUSE DID A REASONABLE JOB, WE WERE DISAPPOINTED WITH THE RESULTS, PARTICULARLY IN LIGHT OF THE MANY POSITIVE REVIEWS HERE. I HAD ASKED SPECIFICALLY FOR THE STAFF TO CLEAN THE HARDWOOD FLOORS ESPECIALLY WELL, HOWEVER, I WAS DISHEARTENED WHEN I HAPPENED TO LOOK UNDER A VERY EASY TO MOVE CHAIR IN OUR LIVING ROOM TO FIND THAT IT HAD NOT BEEN SWEPT OR MOPPED UNDER--JUST ONE EXAMPLE. THE MOST NEGATIVE PART OF MY EXPERIENCE HOWEVER, HAD TO DO WITH THE RESPONSIVENESS OF THE MANAGEMENT. THEY DID NOT RETURN CALLS IN A TIMELY MANNER. ALTHOUGH WE HAD AGREED THEY WOULD CLEAN OUR HOUSE ONCE A MONTH, AFTER TRYING TO SCHEDULE A SECOND CLEANING WITH NO SUCCESS, I FINALLY RECEIVED A CALL THAT THEY HAD SOME STAFF QUIT AND COULD NO LONGER CLEAN ON A ONCE A MONTH BASIS. WHILE I UNDERSTAND THAT SUCH THINGS CAN HAPPEN, THE LACK OF RESPONSIVENESS AND PROFESSIONALISM OVERALL WAS DISAPPOINTING. THEY SHOULD HAVE RESPONDED EARLIER AND/OR OFFERED TO CLEAN ONCE MORE.

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QUALITY WAS INCONSISTENT AT BEST. SOME WEEKS IT WAS OK AND OTHER WEEKS VERY BAD. FOR EXAMPLE, THEY WOULD FORGET TO CLEAN A TOILET AND OFTEN THEY DIDN'T MOVE OTTOMANS TO VACUUM UNDERNEATH THEM. MOST TIMES IT SEEMED LIKE THEY WERE IN A HURRY TO GET IN AND GET OUT. WE USED THEM FOR ABOUT 6 MONTHS AND HAVE SINCE MOVED ON.

THEY DO A VERY THOROUGH AND PROFESSIONAL JOB. VERY RESPONSIVE TO REQUESTS.

THIS WAS MY FIRST TIME USING ANGIE'S LIST. A WEEK BEFORE CHRISTMAS I CALLED AND SET UP AN APPT. THROUGH INESE. SHE WAS VERY RESPONSIVE AND ARRIVED AT MY PARENTS HOME WITH TWO GIRLS TWENTY MINUTES EARLY. THEY WENT FROM ROOM TO ROOM AND I EXPLAINED WHAT NEEDED TO BE DONE. THEY CLOCKED IN AND WORKED FOR FOUR HOURS STRAIGHT, DIDN'T EVEN STOP FOR A DRINK OF WATER. THEY DID A WONDERFUL JOB. THEY CHARGE$30 PER HOUR/PER CLEANER, WHICH MAY BE A LITTLE EXPENSIVE, BUT YOU GET WHAT YOU PAY FOR. WHEN I ASKED MY PARENTS IF THEY WERE SATISFIED, MY DAD SAID "THE TEA KETTLE WHISTLED FOR THE FIRST TIME IN THREE YEARS!" THEY WERE POLITE, THOROUGH, PROFESSIONAL, FRIENDLY, AND I WOULD DEFINITELY HIRE THEM AGAIN. THEY CLEANED THREE BATHROOMS,THE KITCHEN, LIVING ROOM, DINING ROOM, AND A BED ROOM. THEY DID A GREAT JOB!

EXCELLENT, THOROUGH, DEPENDABLE CLEANING OF A LARGE HOUSE WITH MULTIPLE TEENAGERS, 2 DOGS AND MISCELLANEOUS OTHER PETS. MUCH BETTER THAN ANY OTHERS I'VE USED. I HIGHLY RECOMMEND THEM. WHILE SOME OF THE CLEANERS DON'T SPEAK MUCH ENGLISH (EASTERN EUROPEAN ORIGINS), THE OWNERS DO AND I HAVE NEVER FOUND THIS TO BE A PROBLEM. INESE AND OLAVS AND THEIR SON MAKE SURE THE PEOPLE WHO ARE DOING THE CLEANING KNOW WHAT NEEDS TO BE DONE.

GOOD JOB AND ALWAYS HAVE BEEN PLEASED.

INCREDIBLE. I HAD AN APT THAT NEEDED TO BE CLEANED BETWEEN RENTERS. CALLED THE DAY THE TENANT MOVED OUT AND THEY WERE THERE THE NEXT DAY. JOB TOOK FOUR HOURS BUT 800 SQ FT APT THAT WAS HORRIBLY DIRTY WAS SPOTLESS, CEILING TO FLOOR. WOULD HIRE AGAIN IN A SECOND.

THEY HAVE CLEANED FOR US TWICE NOW.

OVERALL, THEY DID A GREAT JOB. THEY CAME ON A LAST MINUTE REQUEST AND WENT ABOVE AND BEYOND WHAT I EXPECTED. NOT BARGAIN PRICED...BUT YOU WILL GET WHAT YOU PAY FOR. HIGHLY RECOMMEND!

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ALL OF THE WORKERS THAT WE HAVE MET SO FAR ARE RELATIVELY NEW ARRIVALS FROM EASTERN EUROPE. THERE HAVE BEEN OCCASIONAL CHALLENGES WITH COMMUNICATING EXACTLY HOW WE WANT THE CLEANING TO BE DONE. THE COMPANY OWNER, INEZ, SPEAKS GOOD ENGLISH AND SHE ACCOMPANIED THE CLEANERS THE FIRST TIME THAT THEY CAME TO OUR HOUSE SO THAT SHE COULD TRANSLATE INFORMATION. WE HAD ONE CREW OF WORKERS FOR ALMOST A YEAR BUT THEY WERE RECENTLY REPLACED WITH A NEW CREW. WE HIRED THIS COMPANY AFTER FIRST READING ABOUT THEM ON ANGIE'S LIST. WE'VE BEEN VERY SATISFIED WITH THEIR WORK OVER THE PAST YEAR.

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I WOULD RECOMMEND THEM.

WE EMPLOYED THE SERVICE EVERY OTHER WEEK FOR APPROXIMATELY FOUR TO FIVE MONTHS AND WERE CHARGED $25 PER HOUR TIMES SIX HOURS FOR THE HUSBAND & WIFE COUPLE WHO DID THE WORK AND WERE FRIENDLY. PREVIOUS CLEANING SERVICES HAD DONE THE WORK IN 3.5 TO 4.5 HOURS, DID A BETTER, MORE THOROUGH JOB, AND CHARGED LESS PER HOUR. POOR MANAGEMENT SUPERVISION, MANAGEMENT WAS VERY ABRUPT, AND THE CONTRACT WORKERS WERE IMPOSSIBLE TO COMMUNICATE WITH, DUE TO A LANGUAGE BARRIER. WHATEVER CLEANING SUPPLIES WERE USED LEFT SUBSTANTIAL DEPOSITS OF DIRT ON OUR WHITE LIMESTONE TILE FLOORS THAT REQUIRED OUR OWN SUBSTANTIAL HAND SCRUBBING TO REMOVE. THE WOOD FLOORS WERE NOT WASHED, THE STONE/CERAMIC FLOORS WERE NOT HAND SCRUBBED, AND COUNTER SURFACE CLEANING WAS INCONSISTENT. WE HAVE CANCELLED THE SERVICE.

MISCOMMUNICATION ON A RETURN VISIT , OTHER THAN THAT IT WENT GOOD

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AFTER WORKING OUT THE BUGS ( ESTIMATE AND SCHEDULING ) AN EXCELLENT, FRIENDLY SERVICE TO WORK WITH THE PAST MONTH AND A HALF.