SELECT COMFORT CORPORATION

They took apart and removed my old mattress and installed the new system. (I8 bed) It is absolutely a dream cloud to sleep on. The crew was top notch, professional and cleaned up after themselves! Everything went perfect!

Select Comfort I hope this email gets to Ms. Shelly Ibach your C.E.O. as she should know what kind of service her company offers. I purchased my second top of the line Twin adjustable bed for my new home \ Sinking Spring, PA 19608. The bed was delivered and set up in Oct. 2013. I arrived here last Sunday for my first night in my new home only to find the bed on one side was deflated and would not hold any air. I went to the local store the next day and was told to call Customer Service and they would send someone out. I paid nearly $10,000 for the bed, delivery and set up. The next day I called customer service and was told that I had to conduct a test and then give it two days to test for a leak. I did the test and was told I had a bladder with a leak and they would send me a replacement one and it would arrive in 10 days. I told them that this was my second home and I would not be here in 10 days. After, no answer so I asked for a supervisor. Supervisor Tom told me he understood my problem but there was no one to service the bed but he would do two things for me. First instead of a reconditioned bladder he would send me a new one and second he would send it two day and guaranteed me I would have it this Friday. I told him that I wasn?t sure I would know how to install it. He said not to worry he talked a nearly blind man through the process so if he could do it I could. I have been sleeping on a sofa for days and today I was informed by email that my reconditioned bladder will arrive late next week. I called Customer Service again today, Tom was not there but another supervisor told me that Tom forgot to change the order and there was nothing he could do so I have to wait till next week to get by reconditioned bladder. Just in time for me to leave. I have this bed in my home in MN and love it which is why I bought this one. I even tried a live chat and was told that they really care about world class customer service and they will learn from my experience but there was nothing else they could do. So glad I can help your learning experience. I can not believe that this is your customer service. I owned a Company in MN for 33 years and would never treat a customer the way your company did. They simply said there is nothing they can do for me and "stuff happens?. I really believed you had a great company and was pleased you were based in MN. Now I am embarrassed. Over the past years I have recommended your beds to over 10 people but will never do that again. A friend of mine was at my home yesterday and she said she was going to buy a bed like this. After I told her what happened to me she said she was going to forget it. I will never suggest to anyone nor will I ever buy from your company again. I am very disappointed.

Using this store was pretty basic. We went in and told them what we wanted and they got it for us. It was straightforward and I liked it. The mattress itself was a little expensive but it's good quality.