Sabre Plumbing Heating & Air Conditioning

I placed a call to request a service, and upon stating my name, the individual responded with a hesitant tone and lowered their voice in an unprofessional manner. Furthermore, when I provided my address, they reacted in a similarly unprofessional manner, suggesting that the service would be excessively costly for someone of my background (as a Latino residing in the western part of the city) to afford. Additionally, despite being aware of the prevailing rates offered by competitors, they proposed rescheduling the service for a later date, accompanied by an exorbitant and unfavorable pricing scheme. Essentially, they outright declined to provide the service. I express my disappointment and dissatisfaction with this entire experience, as it yielded no favorable outcome.

Sabre has the worst customer service. When I called them yesterday to ask for a status of my service request, their customer service said and I quote "I don't want to deal with you. Good Bye" and hung up Unbelievably worst customer service I have ever experienced. The management can contact me at 6126553484 or my email [email protected] anytime they want to get complete details of my customer experience with Sabre

Easily corrected work done by another HVAC company that had two months before done an inspection special, then checked out other costly corrections recommended by this other company. None of those corrections were necessary. One of the recommended corrections was fixed without extra cost by our Sabre technician.

I don't actually remember the cost, the part was free, but we had to pay for the labor.

The price was decent from what I remember. They’ve deal with our air conditioning, they’ve dealt with our plumbing and everything that they have done, they’ve done wonderful. If there was a matter, I would absolutely use them again. There is nothing they could do better, they are great.

Never called back so could not use them

They did a great job.

We actually use them for both heat and air conditioning. I have no idea of the cost. They do a quality job, and they came out in a timely manner. Their ability in which they could put me into their schedule. The communication is good.

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Work went smoothly and product worked well.

Work went very good and a very neat job .

Sabre wants me to pay for them to fix their poor work. They were paid to install it, did it improperly, and want to be paid again. They should stand behind their work. If I have to pay, I will find somebody else.

After hearing that the neighbors in our development needed their original furnaces replaced during the previous two winters, I thought I should be proactive and get ours replaced before getting surprised in the winter. I had used Sabre for an install at a previous residence years ago, so I contacted them in addition to other 6 contractors representing various brands of heating and cooling equipment. I am a pragmatic buyer, so I wasn't looking for a big sales pitch. I was looking for enough information to make my decision, and a competitive price. I found Peter (from Sabre) was responsive, informative, and competitive. The install went well also. The installer was professional and was accommodating in answering my questions on the new system.

Salesman Peter was highly recommended by 2 of my relatives.  He was responsive, gave me a good bid, and I had them install my new furnace and AC.

After selling our home during the inspection it was found to have so air flow issues. We had used Sabre a couple of years before to install our air and furnace and had been very pleased with the service and price. We immediately called them. We spoke to Peter and explained that we were under the gun to have the repairs done in time to close. He was out the next day! He looked things over and told us they could take care of the issues.
Tim and Adam arrived at our house the next business day and went right to work. While one was in the attic the other was in the lower level replacing the fresh air duct. In less then an hour they had the whole thing done! The Realtor arrived just as they were finishing. They explained what they did and left a receipt with a detailed description of their work. It was just what we needed to close on our house.
Thank you Peter, Tim and Adam for everything you did to make this happen!

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Sabre Plumbing has been excellent responding to two HVAC issues last year and a plumbing related issue performed under warranty on 8/21/2015.  The repairmen arrived at the promised time, they performed the work quickly and effectively, resolving the problem.

Thank you Sabre for your quickly responding to my previous HVAC issues and my recent plumbing leak.

The guy was very good. He was very knowledgeable and answered all my questions. He went above what I was expecting in the testing of the unit and gave me the documentation on it all.

Very happy -- they were here on time, very professional and did a great job. Zero negatives, everything was good.

While they are supposed to provide a 5 yr warranty on parts and 2 yr warranty on service, they are unwilling to provide the parts warranty, as they are contracted to do, under their contract with Pulte.
The foot of the water heater broke off the water heater.  This is simply a plastic foot that normally would cost under $10.
While they are supposed to provide me the plastic foot as covered under the warranty, they will not provide it to me, unless I schedule their company to come out and install it for $90.  $90 to put a foot on the bottom of the furnace is ludicrous.  Any monkey can install this foot onto the water heater.
I am going to notify Pulte so that they can reconsider who they use for the future.
Do not use these guys.  Terrible service!!!

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