Roncor Custom Rebuilders

I have had this company provide service in the past and all experiences have been positive, professional and reasonable. The work was done in a timely manner, the cleanup was done after each work session, and the staff friendly and accomodating. I would not hesitate to have this company do perform future projects.

DO NOT HIRE THIS COMPANY. We read the reviews here and thought they were promising and professional. We had five contractors that we met with to bid on our projects, we checked references for the final two and really thought that we did our homework and chose a great company. They were horrible. The entire scope was budgeted for two to four weeks. The start date was rescheduled multiple times. At one point they asked to start the week between Christmas and New Years (?!). Communication during the course of the project was unclear. Lead carpenter was changed mid-project. Lots of attempts to add-on costs saying that we didn't contract for certain things--i.e. replacing trim when we contracted for finish carpentry (when the project cost was the second highest bid of all five to begin with). Actual scope changes we had no problem paying for when they weren't foreseeable. Finish carpentry was horrible--not level, lacking in mitered joints, bad stain job (and stain guy getting high off the fumes in the basement). Stain color wasn't matched room-to-room, assumed same color for all rooms despite one room clearly being darker than the other (and not having sunlight impact the stain color). When staining the finish carpentry, didn't tape and got stain all over finished walls. Had to repaint. When they took down the old decking, didn't do it correctly. Tore off the side of the house, yelled "timber" and whole house shook. Felt like a bomb went off. Neighbors were angry and rightfully so. Punch list was never completed. And that was SIX months after the project start. Fast forward three years: footing and post they replaced has failed. To fix it will cost us $5000. (Porch has sunk and now must be lifted to level & have to replace sliding door which has failed as a result). Haven't been able to put closet doors back on in the bedrooms because drywall isn't level and the trim work on the closets is also not level (I guess we now know why they didn't do it as part of the punch list!). In seeking to do other work on our home with a different contractor, discovered that final inspection for plumbing never occurred and the plumbing wasn't done correctly. Had to correct it after the fact and pay additional to get the permit finalized. We had no idea the extent of all the problems and only withheld the final progress payment since the punchlist and finish work was never completed. We attempted to speak to the owner on numerous occasions and never had our calls returned. This is the perfect example of why people are afraid to deal with contractors and home renovations.

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iThis is the fourth time in 19 years that we have used Roncor and each experience has been excellent. They are very competent and professional. I have recommended them to friends and family members. Their follow through is outstanding and their final billing has been as expected.

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Roncor came in and measured the areas we are considering remodeling and then came up with several drawings for us to choose from.

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I am confident on getting quality work every time and will definitely call them for my next project.

Excellent experience overall.  Frustrations along the way were very minor, including a later than advertised start date due to jobs before us.  Before contracting with Roncor, I checked four references.  Every single one of them could not speak highly enough of Roncor, and all but one invited me over to their house to view Roncor's work.
Roncor worked closely with us from the design phase, and offered a number of flexible designs in a variety of budgets.  There was never any sales pressure.  Once under contract, they were always responsive.  Another minor frustration was that the job took twice as long as they had predicted, but this was partially due to bad winter weather. 
In the middle of the job, we had significant problems with window delivery from the window supplier.  Roncor went to bat for us and got us a nice refund on the windows.  The quality of the work was excellent throughout.  Whenever I had a concern, the lead carpenter responded promptly and without complaint.  All people that worked on the project were friendly, polite, and responsive.  The job site was always left very clean.  When the job was complete, there were a few minor things that they were unable to finish due to the harsh winter.  They said they'd be back in the spring to complete the work along with doing any minor repairs or patches that were needed.  We did not have to contact them this spring.  They contacted us, scheduled the work, and came out promptly and finished it.

It was a pleasure to work with Roncor - they first listened to us in 2012 and were patient when we couldn't start the project until 2013.  Plans were created, reviewed and adjusted several times based upon our feedback.  Any changes made to the plan after the start of construction were well documented and cost disclosed.  The project began in June 2013 with excavation.  The workers were on time, professional and very neat.  Roncor was very helpful in creating a vaulted ceiling design we had in mind - it was more difficult than anticipated but it looks great!  The subcontractors they used were very professional.  We did have trouble ordering the correct windows and doors from a local lumber yard, but that was an issue with the lumber yard's window specialist measuring the wrong size and ordering the wrong doors, not Roncor's fault.  This did delay the project and finally completed in September 2013. We will use Roncor again for our remodeling projects as they allowed us to do some of the work ourselves in order to save money. They had a bit higher cost than other remodelers we looked at, but their professionalism and ability to complete the project the way we wanted was well worth it.

They came and looked at the situation we had came up with a solution and a bid and completed the work
In a timely manner and when they said they would.

They were responsive but not that creative. I have a lot of ideas and need someone to 'harness' those ideas and be as creative or more so. I expect someone that remodels all of the time to be able to add to or refine my ideas. I did not get that feeling from my Roncor reps. That said, they were very thorough on measurements and prep for a computer image of my house. I ultimately found another vendor to help me.

We thoroughly enjoyed working with Roncor and we remember our experience as positive and thorough. The project managers as well as the workers worked together to provide a superior service. We would highly recommend Roncor, and we would be pleased to work with them again.

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Very well.  Everyone we dealt with directly was courteous, professional and available.  Any changes or concerns were dealt with quickly and correctly.  The guys did a good job on the siding, checked in with us daily with updates and always left the site clean at the end of the day.
We've had many compliments on the house and are very pleased with the way it turned out.

Roncor has an A+ rating on the BBB, with zero complaints.  After our experience we can see why they rate so highly.  They have worked hard for this recognition & they deserve it.  If you want people who are fun to work with, a job that is done right & a company that you can TRUST, then Roncor is the company for you.  You get what you pay for.  And when you pay for Roncor you get the BEST!

Everything went very smoothly. RonCor always protects the rest of the house and cleans up every day.Their employees are very nice and professional. They work hard and come every day until the project is completed. Many companies do not do this. They are very honest.

The experience was very good and I highly recommend them. Everyone was professional, prompt, and friendly. I live alone and I was always comfortable having them in my home. They replied promptly to every question that I had. I am planning on working with them for the rest of the remodel plans, once I am ready to start the next stage. I look forward to working with the Roncor team again.