Primate Tree Care LLC

Our neighbor needed a tree removed from there yard and Primate needed access through our yard to complete the service. I agreed to help my neighbor and allow Primate to use my yard to access and remove the tree. After they left and I returned from work I found my backyard grass to be torn up from the machinery they used. Of course they didn’t do anything to remedy what they destroyed and left without even a note. If this is how they conduct business with little to no regard for people’s property then I suggest you look elsewhere. If you want idiots smoking cigarettes in your yard and tearing up your grass then I guess your as stupid and incompetent as they are and it will be just the ******** tree service you’re looking for.

The estimator arrived on time. He gave me a written estimate and documentation that the company provides workman's comp insurance for it's employees. His estimate was the lowest I received. I was unsure about what to expect because another estimate I received indicated a preference of waiting until the lawn was frozen to remove the tree but Primate preferred to remove it this fall. The crew that took down the tree arrived on the day and within the window I was promised. They worked quickly and efficiently. They removed the limbs, etc. with a sled and four wheeler. I was nervous about possible damage to the lawn from the for wheeler tires with the damp fall weather and multiple trips across the lawn but it turned out to be minimal. The crew raked and removed the debris (leaves, small branches and most of the chain saw cutting chips from the area). The limbs and debris were mulched and taken away. All in all I was satisfied with the whole experience and would definitely consider hiring this company again.

Not well. I have been a member of Angie's List for at least 15 years and never written a negative review before. The owners Matt and Justin spoke to me in the most unprofessional, rude and insulting manner possible. When Matt came, I pointed out everything I wanted done and he indicated that he agreed to do it. He quoted me $600 and wrote up a general description of the work he would perform on a approx. 5x 7 piece of paper. When Justin came to do the work, he did about half the work they had contracted to do When I pointed out work he neglected to perform, he argued and said things in a loud, obnoxious tone like "I'm not doing any work for free", Truly an awful experience. When he left, my neighbor came over and commented that it didn't look like any work had been done at all. Justin left without asking for payment (leaving my backyard gate open wide, when I asked him to be careful not to let out the dog). Then, about two weeks after the services were performed, I received a phone message from Matt indicating that they were expecting payment. I called and left him a message indicating that I did not intend to pay him until all the work agreed to was done. I also noted that I had called him when the work was being done, and he did not return my call. He did not call me. Rather, he just showed up at my home without notice when I was away. When I came home, he was walking around my house. He told me that he had removed the saplings that had not been cut down and said that there were only a few and probably had grown since the first work was done. I told him that was not true and that I would call my neighbor to confirm that they were there immediately after they were there. I told him how his partner had spoken to me and he dismissed my account of what had happened and said that he believed his partner. When I pointed out a dead part of a bush that he had agreed to remove, he became snotty and told me that that portion of the bush had probably died since the other services had been performed. He basically called me a liar and hurled insults at me at the top of his lungs. At one point he shoved the list of tasks he had originally agreed to perform and screamed "can you read." I did not raise my voice, but told him not to speak to me in that fashion. I am over 60 years old and have had many people work for me at my house. I have NEVER encountered anyone like these men. They are unprofessional, abusive, thugs. I paid them what we had agreed to - not because they earned even half of the money but, because I am an honorable person. I will never call someone who drops a card in my mailbox again. I should have looked on Angie's list . Stay away!!

Tree removed quickly. Equipment left ruts in grass on both sides of driveway. Also made marks in tile driveway. Clean-up from removal of tree was sloppy. Didn't removal material from grinding stump. Thought we talked about it but not specifically listed in estimate. When called Primate to discuss stump issue, person was rude/arrogant.

Very well. Justin was very professional, his crew were very fast and everything got taken care of efficiently.

Smooth,fast,efficient and very professional. Matt.Justin and their crew did a fantastic Job. I Highly recommend! The best service! Thank You!

They were fast, professional, explained what would happen, and were quite reasonably prices on my monsterous tree.

The team showed up at the scheduled date and time. We reviewed what I wanted done and they got started. Super nice group of guys! I couldn't believe how quickly they got the job done and did a great job of cleaning up the area before they left. Couldn't have a better experience.

I received a written bid from this company to remove a tree and we had agreed to move forward with the job.  On the day they were scheduled to arrive, they did not show.  I received no calls or notes from them.   I called them the following day and was told they would be out the next day.  This went on for 2 more days with no responses from them unless I contacted them first.  Finally 4 days later I called and left a message and texted them asking for an update on when they were going to remove the tree,   I received a text from one of the partners telling me to contact the other partner saying " he was supposed to call you"  I left a message for the second partner and finally received a text back saying that to remove the tree they now wanted $300 more dollars.  The "new" bid moved them to the highest quote out of the 4 I had received from other tree places.  Written bids are not actually their bids apparently.  Not a way to do business.

unknown

They were prompt and nice to deal with.  I thought the price was reasonable.  We got a flyer from them in the mail so I jumped onto their website and asked them to contact me for a bid.  I didn't hear from them for a week so I picked up the phone and called them. Immediately, I got hold of them and scheduled to meet them the next day so it was great; that was all prompt. I don't know why I never contacted back about the website deal.  Maybe if they could glitch in their website.  However, I will definitely use these people again.  I am very pleased with them all the way around.  I don't really have negative to say other than that was a little bit odd.  I probably wouldn't go to their website again to ask for contact just because it didn't work.

We had Primate Tree Care out again this year after they did a great job clearing another section of our woods last year. The owner and crew were all very professional and very hard working. They cut and chipped the buckthorn. They also logged and stacked the downed trees for us to use for burning. We have and would recommend them again.

I would recommend them.  I liked working with them and I thought their price was good.  The guys were nice.  They came when I expected them to and they did a good job.

Did not respond to my call or email.

I would use this company again. I called several businesses listed here for estimates to have some nuisance trees removed, and Primate was the first and only to respond. Justin showed up and offered a very fair quote, and I was able to get the job done quickly. He provided verifiable proof of proper insurance in advance, and the job got done properly. Very appreciated!

The job went well.  They were on time and the whole job was done in about 45 minutes.  They cleaned up the area well.  I will use them again. 

Justin and company were super punctual.  He showed up on a weekday evening for the quote and then was at our house the next morning at 7:30am.   His crew was professional and quick - they completed the job by lunchtime and left no mess to clean up.
Justin really knows his trees.  We're transplants to the area and have really appreciated the effort he takes in explaning the local flora and fauna to us.  Additionally, if he doesn't have an answer to any of our questions, he researches and calls us back. 
Highly recommend and he and his crew are doing further work for us in a couple of weeks.

Primate responded very quickly, showed up on time for our appointment, and brought in the lowest bid of the three companies.  I spent a bit of time asking for educational background from the two owners--neither are certified arborists.  I selected one of the other vendors because of my prior experience with them, their years of experience,  and the cerfication of their employees.  When one of the owners called me to follow up on the bid, I expained I selected another vendor, and he angrily  replied it was a total waste of his time, and why didn't I use them because they were the cheapest bid?  I tried to explain I wasn't necessarily looking for cheapest, but best quality since my removal had an extremely large white pine that could knock several other trees down or hit my house if not cut down properly.  I would probably not ask them for a bid in the future.

They were in the neighborhood and going door to door looking for work. They gave us an estimate and we agreed to the price and the work. They were to tree branches on mature trees and cut down a couple of trees. The estimate priced to leave the wood and brush but would cut the trees and branches into manageage pieces, aprroxiate 4 feet. That way we could clean up the area. And the mature trees were cut to be manageable for us to handle.They performed the work within a week. They came to get their money and see if the work was okay. We discussed that the wood we cut to big to manage. The basically cut the trees down and left it. They stated that the estimate didn't state that but they usually put that on the estimate and would come back and cut the tress in smaller pieces, it wouldn't take long. The ower would have a team come out over the next two days so we paid the money due. They failed to come back to finish the job. We have learned a lesson don't pay until all the work is done propertly. We didn't bother to contact them again.
We would not recommend them,  and won't call the again for additional work.

The process for working with this company was very easy.  Their responsiveness to the initial call for an estimate was unbelievably quick.  As a matter of fact, I actually reached one of the owners on the first call.  He came out the next day to do the estimate which was a very detailed one.  The prices quoted for each work request were more than reasonable.  The crew arrived to do the work on the day that had been set up.  They went about the job very professionally and did a great job of hauling away and cleaning up.  They had to take down the tree while protecting the large lilac bush which was underneath it.  They were able to do this with no harm to the lilac.  They subcontracted the stump grinding portion of the job and were quick to follow up to make sure this was done.  My husband and I were very pleased with the whole process and the final outcome.  They are hard workers, very professional and personable and obviously make customer satisfaction a priority.  We highly recommend Primate Tree Service.  Thank you, Justin and Matt!

I have had them before and they are back today and I am very pleased with them and their work.  They are great communicators, they ask a lot of questions and give us answers for the questions we have from them.  Their clean up is great, even for the big jobs. They don't charge you until they are completely done with the job and you approve it before paying.  I think that speaks for the type of company they are. 

They were two times more expensive than everybody else.  The owner of Primate Tree Care LLC Company was extremely rude.  After I told him that I decided to go with somebody else, he appeared at my door one day and behaved very rudely.  I would never work with them again.

Justin came out and gave us an estimate the same day I called for an estimate.  The estimate was reasonable.  Matt and his helpers did the work and did an excellent job and cleaned up afterwards.  Very happy and will use again.

We found Primate Tree Care on Angie's list. we contacted them and they responded within a day. Justin came to do an estimate and was right on time, very friendly and professional. He spend a good amount of time really assessing what was involved in doing all of the work, and he also explained how and why they do certain things (get the power lines dropped, rope off certain branches so they don't fall onto various structures, etc). He asked if we were OK with a few divots in our yard if they let the branches fall to the ground. He explained approximately how big they'd be, and he was right on. He also explained when and how to trim our elm tree, and was open to doing part of the job in the fall if it got too warm to safely trim the elm when they did the job. Primate's estimate came in right in line with the other 2 we got, and was even a bit lower on some line items (I requested he detail each piece of the job so we could pick and choose what we wanted to get taken care of now - it turns out we did it all).  Matt came out on a Monday, right on time, however wasn't able to do the work that day because he said he didn't know he needed to have the power company drop the line. He was friendly and professional and rescheduled for the next day. Tuesday Matt and his crew showed up right on time, the power company came to drop the line, and they went to work. They were careful, professional, and VERY hard workings. They certainly worked well as a team. Our backyard is not easily accessible (you have only one access spot and have to go down a fairly steep hill) and they manually took out all of the debri with carts and dollies. No power tractors - just pure manpower. We offerred them the use of our lawn tractor and cart, but they very nicely explained that could cause a liability and thanked us for the offer. I was able to sit on the deck with my 2 year old daughter and watch Matt climb around the trees like a monkey and wasn't worried about them using foul language or innappropriate comments. It was very enjoyable. the whole team was friendly and responsive to my questions and all had a good sense of humor.  They had people come pick up the large pieces of wood and asked if we were OK having it stay on our front lawn until the next day. Matt explained if we were not, they'd be sure to get it out that night. We didn't have a problem with leaving it there. Matt called the next day to let us know that the person picking up the wood thought he'd be able to do it in the morning, however was unable to, and would be here to pick it up in the evening.  Again, Matt offerred that if we didn't want to wait, he'd get it taken care of asap. The guys worked until about 9pm and did a FANTASTIC job of clean up. My yard was cleaner than if I'd have done it! they were going to call to come back to do the stump. Matt called to make sure the wood on our front was gone, asked if we were happy with the clean up, and said he'd probably be doing the stumps on Friday. They came on friday while we were at work and did the work. They ground the stumps down 6" and left the shavings (per our agreement). matt called the following Monday to see if we were happy with the work - which we were - and to get his final payment for the stump removal. We inquired as to how far down they ground the stumps, and Matt assured us that it is the norm to do 6" as we will only need 2" of black dirt to plant grass. He also said if we found we were unable to level it out, he'd come back and grind them further. I don't think we'll need that, but it is nice knowing he will do that if requested. Overall, it was a great experience and we will definately refer them to others and use them for future needs. The only area we recommend they work on is Justin's knowledge of what deals/coupons they have listed on Angies list. When I brought up the coupons during the estimate, Justin stated that he wasn't sure what they had on the page. I also then called him after the estimate and reminded him that one of the offers was 10% off. he appeared to be a little frustrated and said he hadn't authorized Angies list to put that up. He said he needed to contact his partner Matt to come back and reassess to see if they could still do it with the 10% off. Justin called back the next day and said they wouldn't need to come out, he consulted with his partner Matt, and they'd be out Monday to do the job amd would honor the 10% off. I was a little concerned that maybe due to that, they wouldn 't do a good job, but I was pleasantly surpriced. They were WONDERFUL!. The other bummer is that they don't take credit cards yet, but I know they're working on it.

They arrived on time, did the work exactly as quoted, provided a copy of their insurance coverage, very professional.