Prestige Carpet Cleaning & Upholstery

Everything went fine.

Everything went fine with them.  I believe they stayed for the whole 3 hours.

• It went very well. The house we bought had cream carpets and I didn't think they would come clean. This company did the carpet and it turned out great.

Was late because of equipment breakdown but apologetic.  Performed extra work (free room cleaned) as compensation.  Extremely professional and cooperative.

It went great. They were on time, efficient, helpful and did a great job.

The young woman arrived on time.  She did call in advance, to confirm the date.  She was very congenial and friendly.  We chatted for a few minutes to agree on the jobs to be done. Work  progressed and was done with the  three hours in  mind.. I asked her about the possibility of service on outside windows.. She replied that  her husband did outside window work.  She also explained that she and her husband own an  apartment cleaning service together and that this housecleaning service was hers alone.  Further we agreed that we would stay in touch for fall window cleaning.  Unfortunately I never heard from them.   I also learned in the course of conversation that the young woman was  seven or eight months pregnant and due to deliver shortly.  The work that she did was satisfactory but I was looking for someone that would be available on a regular basis for a variety of household cleaning and organizing chores.  I asked her to call me again after the birth of the baby and when she felt she could work  for me. She promised she would but I never heard from her again.  While I felt she did a good job, especially on the inside window cleaning, I felt the communication and follow up was poor.  This is important to me and therefore it is unlikely that I would hire her again.

Prestige Carpet Cleaning & Upholstery were good. The price was fair.

This worked out very well.  They couldn’t clean one of the couches because the upholstery was unfamiliar to her.  The carpet turned out great. They were prompt and thorough. They made sure everything was great and I was very happy.

very poorly.

I set up the time to have the cleaning done, and asked about the addition of 2 flights of stairs.  A couple of days before the scheduled cleaning, they called and said that they would like to delay cleaning, since it had rained quite a bit, and my yard was probably muddy, and with pets, the carpets might not stay clean very long. 
I told them that I would prefer to keep the scheduled time, and I wasn't worried about the weather.  Then they siad that their main truck was not working, and they would have to use the smaller machines.  I was fine with that too.  Then they finally said that they would prefer to reschedule when their truck was fixed, so we changed the date.
On the date we rescheduled, they said they would be there at 8, so I didn't arrange for time off of work.  At 8:30 I called them, and they said they were just leaving, and would be at my house shortly.  They finally arrived at 9.
Once there, I hleped move the furniture, and left them to clean.  The carpet and couch looked and smelled great when they got done.

Overall, they did a good job. However, there was a rust stain left behind on the carpet from a lamp they moved.  I have tried to contact them regarding the issue over the last two months. I have yet to hear back from them regarding the situation.

I gave Prestige Carpet Cleaning an "F" because they did not honor the coupon that I purchased from Angie's list. So far I am out the money. I called Prestige 3 times and left messages on their voice mail, but they never returned my call. I haven't given up on getting a refund. I contacted Angie's list and they said they would make good on the coupon.

cleaning was adequate.  have throw rug on tile floor downstairs.  rug was moved to one side & cleaned around it.  was not cleaned under throw rug.  rest of work was fine.

Carpet cleaning as done March 1.  They arrived on time and set right to work.  The carpet was cleaned beyond my expectations.  It was very dirty in certain areas, and Mike worked h****** it , taking several extra steps to get it cleaner than I could have hoped.  The carpet dried quickly, with no sticky residue. 
Mandy arrived March 9, again on time and got right to work.  All cleaning was done to my standards or better.  She worked hard the entire 3 hours, and even washed some walls that I mentioned were needing attention. 
I really appreciated Mike and Mandy.  They were both hard workers and eager to please.  I wouldn't hesitate to hire them again.  In fact, Mike is coming back later this week to do several carpets for me.  I have also recommended them to several friends.

I tried to contact them several times and left several messages with different ways to contact me.  I never got any type of response and I had to get the Deal refunded.

I have been making calls ever since May 16 and they never pick up.  I always get the machine, whose message has changed slightly over time.  He does not call me back.

It went perfectly.

They were in terrible shape and now they look pretty good.

Mike worked us into his busy schedule after we had to change our appointment day - very accomodating.  Carpet looked great.  There were a few spots which didn't come out and they offered to come back to work even harder at them.  My daughter decidedshe would leave as is.    Would recommend - great pricing.

It went very well.

This was an Angies Big  Deal coupon.  They were thorough, respectful of our home.  The couch looked like new when they were finished.

Great!  After three or four weeks, no surprise "seepage" of stains rose to the top.  The carpet was just clean, even after gatorade and pet accidents.  Dried quickly.

After the workers arrived, and they continued to argue with the client regarding what work was supposed to be completed with the price that was quoted, the client was told that since they were upset, that they were NOT going to be doing the work, and left.  Work not performed, monies paid.
Attempted to contact the owners.  After multiple attempts, the owner answered the phone.  Mrs Owner passed the phone over to Mr owner and continued to argue with client.
MR. ?OWNER" OF PRESTIGE CARPET CLEANING & UPHOLSTERY proceeded to threaten MRS Client by screaming into the phone 3 times screaming ?YOU ARE GOING DOWN B****?, "YOU ARE GOING DOWN B****?, ?YOU ARE GOING DOWN B****?
We were absolutely stunned that ANYBODY would say such a thing, let alone the OWNER of PRESTIGE CARPET CLEANING & UPHOLSTERY directly to a client.
This sort of behavior goes  so beyond the normal ?rudeness? of a Company and/or Client.  The fact that he would say such a thing  directly to a client says a lot about Him and His Company.
When I tell this story to people, they cannot believe it themselves and don?t understand how they could still be in business.
Initially, when we ordered the service, Mrs. Owner had asked us if we would ?spread the word? throughout the neighborhood of their ?special? going on.  We agreed and were more than happy to.  Believe me, after this all happened, We have not only shared our outrageous experience with Prestige Carpet Cleaning & Upholstery in New Hope MN with our neighbors, but to everybody who asks what all this is about.

It was good. They came in and they were very nice. In terms of price, I used them for a discount. It was hard to know exactly what their core retail value was. I bought a coupon for $130. In terms of responsiveness, it was hard to get hold of them initially; I think they were over whelmed by their promotion. I would use them again in the future, if I have to.