OfficeMax

I almost always go to OfficeMax, because they give a discount to Boy Scouts of America. My experiences with them are always good. They are fast. They turn things around quickly. Whether I order it online or I bring it in they are able to print it right then. They always have what I am looking for in office supplies. I have never been disappointed.

It can be hard to find someone in the store to help me out. Once I can get a hold of someone to help me they work very hard to help me find what I am looking for. Their customer service is excellent once I can find someone to help me.

This finally came to a head the other day when I realized the contracts that Copymax had printed were incorrect again. They could not get it right the first time I brought them in two weeks ago. All I asked for was copies of contracts which they had previously created and printed. I went to use them two weeks later and found a bunch of lettering was shifted. I gave them a chance to make it right and when they faxed me a proof of the corrections it was more messed up yet. I took a big breath and called them to discuss this and they basically blamed it on me and whoever made the files. I told them that they originally made the files. They finally went through them and made all the corrections and I went in to pick them up. When I got there I looked at the copies and I blinked a few times thinking that there was something in my eye. They must have ran out of ink. I could barely see what was printed. They had no response and I said I would never do business with them again.

I WENT TO COMPETITOR WHO NEEDED A 2-DAY LEAD TIME, WOULD NOT ADD TABS, AND OFFERED ABSOLUTELY NO HELP IN HOW TO LAY IT OUT OR HOW I COULD SAVE TIME--I EXPLAINED I NEEDED TO FEDEX IT OUT THAT NIGHT. THE COUNTER HELP WAS RUDE AND THE QUOTED ME ABOUT $500 FOR THE JOB--IF I DID MY OWN TABS. WHEN I DROVE TO COPY AX, SOMEONE SAT DOWN WITH ME AND EXPLAINED ALL THE OPTIONS, MADE IT ALL EXTREMELY EASY, AND WHEN I TOLD THEM I WAS ON A VERY TIGHT DEADLINE, THEY HAD THE ENTIRE JOB DONE IN 90 MINUTES--MORE THAN ENOUGH TIME TO DOUBLE CHECK (THEY DID PERFECT COLLATION) AND GOT THE PACKAGE TO FEDEX. YOU WOULD HAVE THOUGHT THAT THE COMPETITION WOULD HAVE BEEN MORE HELPFUL, BUT THEY HAD AN ATTITUDE ISSUE AT THEIR UPTOWN STORE. I WON'T GO THERE, BUT I WILL GO RIGHT BACK TO COPY MAX FOR ALL MY BINDING NEEDS.