Now Boarding

They went above and beyond expectations. Our cats were well taken care of.

The stay went great! It went very smoothly and the staff were wonderful. The downside for me (not for them) is how busy they are! They're usually booked out quickly by the time I call.

They have a funny name because they are by the airport. It is awesome because you can drop you dogs off right by the airport and go where you are going. You can leave your car there and they will shuttle you to the airport. That's where you park too. They are amazing. They are top notch and professional. I have nothing but good things to say about them. They are one of the best service organizations that I have come across actually, and I am picky. It's spendy, but it's worth especially if you have to park at the airport. It's well worth it. The first time we took our dog there, she was fine and totally cool. Now, when we go there, she is happy to be there. The new dog is a little skiddish and we have only taken him there once. He was really happy too which was surprising because he has troubles with other dogs. They would get an "A" for everything. I have never had a complaint with them. It takes 5 minutes to get them settled. They give you a report card when you get back.

The ease of getting there and their promptness to get the job done stand out the most.

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Excellent service

They were fabulous. Buffy came home happy, rested and clean after a lovely grooming.

They are wonderful, kind, thoughtful, very responsive to questions. I would recommend them wholeheartedly. Buffy especially enjoyed the daily 40 minutes of play with like sized dogs.

We've repeatedly used them.  They kind of cater to the dogs and the owners.  They have a lot of different options you can use.  They're not the cheapest, but they seem to be a very high quality place.

Our veterinarian told us about them. They are really good. I have them look at our dogs and she did their haircuts. All of their employees are A quality.

Our veterinarian told us about them. They are really good. I have them look at our dogs and she did their haircuts. All of their employees are A quality.

It was wonderful. They open till very late at night. Staffs were very nice and accomodating. Our dog came home happy and healthy. I especially loved the departure bath. It only costed us $15 to bring home a clean happy dog.

Fabulous! My dog has separation anxiety and doesn't do well home alone. I tried other doggie daycare sites and he wasn't happy there - he didn't want to go in. That's NOT a problem at Now Boarding! He pulls me in the door and races to get to the play-yard. The staff are AWESOME! They take good care of him and let me know if they see anything concerning.

It went very well.  The cat was boarded for a week.  I called several times to check on him (encouraged by the caretakers to do so).  They gave very thorough reports, which was very reassuring for a stressed-out "mom."  Although he had apparently been quite aloof during his stay, when I went to pick him up, he was very playful and didn't want to leave.

My cat Ruby loved it! She has very specific feeding instructions, and they followed it perfectly! I didn't feel guilty about leaving her there like I did at other places. I even called to check on her daily, and they were very nice and professional about answering them.

See above.

I love everything about Now Boarding- from the online reservations, the friendly staff, to the EXCELLENT care they give to our 21 year old cat, Nudge. The prices are very fair and facility is clean and comfortable. The dogs always seem like they are having fun in the well attended indoor/outdoor play areas. The kitty room is equally luxurious for cats that like to run and play- but our cat is old so he mostly just relaxes and sniffs around. I really appreciate the peace of mind I have while traveling, knowing that our kitty is being well fed, loved and cared for by people who seem to genuinely love pets. I appreciate Now Boarding so much!

I love these people. Everyone I've met is a true animal lover. They are incredibly kind and very observant/caring of the animals in their care. I have used the grooming service also and it is SO nice to pick up a clean, happy, tired dog!

Great!!! Now Boarding was all ready for my dog. Check in was done very quickly.

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Made reservation and got good follow up and confirmation from the business. They called my vet and verified all dogs were current on shots and vaccinations, they bill in 12 hour increments which helps save a little money. Saving money is needed since their rates are a little on the high side, but you get great service so the extra costs are going to having such great employees. I think the dogs had so much fun there, and was much better experience than any other place I've boarded in the past. Would FOR SURE recommend.

Awesome! Not only does my dog whine with excitement when we turn off the exit ramp and then pull me into the door to go play but the staff is super aware of the dogs and takes great care of them. They called me one day when he wasn't acting like himself and let me know that and that he'd thrown up. I left work early to get him later taking him to the vet to find out he was dehydrated and needed fluids I'm so grateful they called. We love this place and are a regular visitor

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First we had a less than positive experience with the transport company, but that wasn't Now Boarding's fault.  However, when we picked up our dog and walked him to our car we noticed blood on the seat after he jumped in.  We brought him back in and it took 15 to 20 min for the attendant to stop the bleeding and wrap his foot.  My adult son walked around during this time and noticed blood drops coming out from the boarding compound door.  Clearly the injury happened under their care. How does a dog injure two nails on his rear paw by himself without anyone noticing?

We had to take our dog to an emergency after hours vet immediately for what they called a "traumatic injury" to two of his rear paw nails on the same paw.  The nails had to be removed under sedation to the nail bed. He had to take antibiotics, pain medication, have his foot cover to go outside and wear a cone to prevent licking. It took him a full month to recover.
 
Even though the entire front end staff knew there was an injury to our dog no one called us to check on him.  I did speak to a supervisor the next day only because I presisted in attempts to speak with someone in authority; the conversation was unsatisfactory and I requested to speak to the next level manager.  It was not until 5 days later I finally spoke with an employee that provided a proffessional response and appropriate concern. The bottom line was they say no one knew what happened to our dog.  Now Boarding did eventually pay for the emergency vet procedure of $350.00.  We will never use this facility again.  There was a lack of professionalism and concern how they handled an injury to a dog under their care and this reflects on their entire operation poorly.

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