MOBILE MAINTENANCE

It went very well!

My daughter recently purchased a mobile home and has had repeated plumbing issues (mostly underneath the home). We called Mobile Maintenance for an estimate on replacing all the plumbing. Steve came out quickly to look over the situation and provide an estimate. The quote was a bit on the high side, however since they specialize in mobile home plumbing and guarantee their work,  we decided to go with them. 

They require 1/2 payment upfront 1/2 payment at time of work or full payment upfront for a small discount. I was nervous about paying prior to any work being completed,  but trusted his decent ratings on Angie's list.  When we paid he said they were wrapping up some other jobs and would schedule a time with us in about 10 days.  After two weeks I called him to see what was up.  He seemed a little confused who I was at first, but eventually we got aligned and scheduled work for the following week.

They guys came out to work on time.  The did a great job - replaced all plumbing from the incoming water line to all fixtures in the home (including replacing shut off valves and supply lines to faucets, etc). There were two additional tasks on the estimate that we paid for - fixing an incorrect/out of code water heater install and replacing a small section of under the home drain pipe (that was not to code). Unfortunately the workers knew nothing about those tasks so those had to be completed at a future date.

We called and arranged time for those future items to be completed. Both were done and done well. Final step was for underside of home to be insulated and that was completed a few days later.

All in all we are pleased with the work completed. If you hire them you may need to keep after them a bit to get work scheduled (there were no issues and they were prompt once scheduled) and you may need to keep a watchful eye to ensure that all work agreed too is performed (there seems to be some communication issues between Steve and his team at times).

I have to say that I have mixed feelings, mostly bad, about the incident.  The owner of the business does not listen very carefully and says things off the cuff that he later forgets and forgets to inform his employees of the things that he has said (he had specifically told me that they would replace wet insulation under the flooring if needed.  I happened to be here and see the wet insulation and asked them to remove it.  They were not going to until I said that Steve had specifically said that it would be done!)  This project began on the Monday before Thanksgiving and was supposed to be done in 2-3 days.  At the end of the day on Wednesday (after 3 days) I still had no water in my kitchen until Friday.  I was willing to be patient with all of this because we were out for Thanksgiving dinner anyway.  However when Steve called me on Friday to tell me that he was going to charge me about $300 more now to replace the faucet that they had broken in removing the counter and to repair the drawer track that he had verbally agreed to fix (for the 3rd time after the previous 2 fixes that his company had done had failed), I was furious!!  It was a holiday weekend and he did not have enough staff to do what he had promised to his customers apparently, and it felt like he was taking it out on me.  I refused to pay anymore and he said that his worker, Jim, could put in a new faucet but not fix the drawer.  He complained to me about how much more work they had done than he had expected.  I reminded him of our conversation that included me asking specifically if they would be finding and fixing the source of the water leak and the damaged parts and I said that if he did not estimate it correctly, was understaffed, or cranky, it was not my fault.  Fortunately Jim who works for him fixed the faucet without any problem, in fact he was quite nice about it, and he fixed the drawer in less than 2 minutes.  After the work was done I could still smell mildew but I was not going to call them to come back.  The floor in my bathroom has ridges in it from when they had previously pulled it up previously to remove a cabinet.  Steve told me that they would fix it when they came back to do the kitchen floor but he did not tell his employees and I was so tired of dealing with him that I let it go.  They even left the trash from the job sitting next to my porch until I dealt with it at the end of winter.  If I could contact Jim directly to do work for me I would.  He seemed quite conscientious and capable beside being nice.
I hope that I can find someone else to do work for me because I do not want to ever deal with Steve again.

Called Mobile Maintenance Inc., Fridley, MN, again (as Steve installed a venting pipe, back in 2012, and I kept his card). My water softener or water heater was leaking all over my floor.  The temperature was well below zero and he managed to work me in and arrived in time to save my floor from being permanently damaged. Steve did all the appropriate actions to dry out and/or removed the surrounding areas that had gotten moistened or wet (including the insulation under my home). When it was all dry, he had several of his guys come out (the water softener was the culprit) and repaired or restored everything to the original shape (except better...kudos to everyone!). His people were professional and took care not to cause any damage to the path of the problem area. They cleaned up everything before they left!  Great job considering all the calls he was getting for freezing pipes. I would use Mobile Maintenance again, and would recommend them to anybody that needs work done, especially on your mobile home!

Steve called us back within 10 minutes of us placing a call to him. He arrived exactly when he said he would. He was professional and respectful. He even removed his boots when he entered our home. He determined the cause of the problem and was able to complete the repair quickly.

HE DID A GOOD JOB.