Minneapolis Window Shade Company was recommended by our decorator. I called them, explained our problem, and we set up an appointment two days later. Their workman, Mark Trump, was on time to the minute, knew exactly what was wrong, and recommended the repair that he performed. At first he said that he would make an appointment for another installer to come, but then he discovered that he had all of the necessary materials in his truck, so he did the repair immediately. I was grateful to have this done so quickly and also not to have an additional trip charge, which I assume that we might have had.