Magic Carpets Shaw Design Center

We enjoyed working with Mark, the interior designer....he came with carpet samples and he was very helpful! Dillon was our installer and we were very impressed with how conscientious to detail he was....he wanted everything to be right for us as the customer. If we were ever to have carpet installed again, we would request Dillon...he was EXCELLENT !!!

They were top notch and I would use them again.

It had been too many years since we had new carpeting.  Three growing kids, a German Shepherd and a couple cats...........the carpet was in rough shape.  

Cassandra came out to our house and met with us, and showed us a variety of samples.  She was very helpful in recommending which carpeting for our needs, and picking the best color.  

We were replacing family room, 3 bedrooms, a stairway and a hallway.  Because of the logistics of moving furniture, we split our installation in two.  Also had ordered new bedroom furniture, so didn't want to lay new carpet before the new furniture arrived.  There was NO issue splitting our installation up, and even having 2 months time in between the first and second installation.

We did the first part of our installation in April.  Two Bedrooms and Family Room.  The installers arrived when they said they would, and were efficient and cleaned everything up nicely.

Two months later our furniture was finally coming, I called and scheduled the last of the carpet installation on pretty short notice and was accommodated to the date I needed.  Again the installer arrived when he said he would, looked at the job and said this is going to take 4 hours, and he was pretty much right on the money.  Four hours later he finished vacuuming and walked out the door.  He also took time to fix a spot on the family room carpeting that was coming up.  

This is the 2nd time we've purchased carpeting from Costco and couldn't be happier.

The carpeting looks awesome.  Their prices are fair.  The sales process is so easy.........nothing better than having a truck full of samples to choose from and look at right in your own home!  And to top it off, they rebate you back 10% of the purchase price in a Costco card........and if you order at the right time, we got to take advantage of an additional $150 gift card promotion!

The installers, Nick and Bobby, arrived at the time previously arranged and worked throughout the day without any lengthy breaks.  They removed the old carpet without making a mess and cleaned the floors prior to installation of the new carpet.  They were quiet workers and completed the job in the time expected.  Their installation was excellent---no seams evident at all.

My contacts with Magic Carpet went very well.  Jaclyn Frost was the salesperson that initially came out to our home and had a variety of carpets to show me.  She was extremely patient as it took me many months to make a decision.  There was no push to hurry and no pressure at all to make a purchase.  Jaclyn had a very professional demeanor and met all of my requests in a timely manner.  Even after the installation I realized I needed a carpet sample and Jaclyn was quick to arrange that for me. 

I am completely satisfied with the product and the people at Magic Carpet.

.

They originally scheduled me three days out but called me the same day offering next day install. Awesome surprise. The installers were great. Talkative and knowledgable. Would use again.

.
This company went above and beyond to make me happy. I have to admit I was a bit overwhelmed by the idea of pulling out old carpet and putting in new.

Jaclyn was so helpful. She assured me that when they were done, it would be like no one had even been there. She was right. There was not so much as a crumb on my beautiful carpet when they left.

The gentlemen who installed my carpet were a joy. Each and everyone of them stopped to pet and play with my dog. Now that REALLY impressed me.

I would say that now a days, it's very rare to get good old fashioned customer service. Thank you for reminding me there still businesses that

I contacted a flooring representative via CostCo's website. Someone contacted me immediately and set up an appointment to do a consult. The installer showed up first and we walked through our project. Our MBR is quite large as is our closet. We had a decided dip in the middle of the room from a past addition and the floor was creaky in spots. We talked about the process and what would be done to correct the flaws. Our designer then walked us through carpeting choices (pile, color, padding) and we made our picks. We had hoped for a quick turnaround and they were able to accommodate us (our consult was Saturday and they installed on the date we chose-one week from that Tuesday). We were under the impression the installers would come in the morning and do prep work then have lunch and finish in the afternoon...but they arrived around 8 and were done by lunch. They were able to fix the dip and tighten up some floorboards. The carpet is awesome; the first night we wanted to sleep on it (actually we still do). They cleaned up and vacuumed (using their own vacuum) and were very professional. We will definitely use them again. Another plus is there is a CostCo guarantee and we get a cash card back. I highly recommend Shaw for your flooring needs.

Without their designer's help, I never would have found one so perfect. ?Even though it is a small purchase, its my third from Magic Carpets. ?I purchased?bedroom carpet in 2012,?and?area rugs in 1998 still in perfect condition. ?I'm a very thorough shopper?and wouldn't buy anywhere?else.

Our carpet was installed within the time-frame communicated by Jaclyn. The quality of the carpet was excellent!  We couldn't of been happier with the quality of work - everything from the carpet to the installation.  THANK YOU!

It went real smooth and hustle free. Found the carpet I liked and they slapped her in. Done and done.

I went there to buy a piece of carpet to make a rug runner. Matt helped me pick out the carpet and then ordered it. He also gave me the name of the place to have the carpet bound so that I could use it as a runner.?We are remodeling our kitchen. I will definitely go back there to have them help me pick out the flooring for our kitchen and mud room. I would definitely go back there. The service, attention to the customer, the quality and the professionalism was absolutely wonderful. They are very knowledgeable about the carpeting and flooring they sell. It's a great place to find all of ?your flooring needs.

Installation was great and the sales staff was very helpful. I would use them and again and do suggest to all my friends and family. The installers moved my furniture it was a really nice way to get my new carpet!

We actually got this deal through Costco; we believe we got a good value.
The Magic Carpet representative, Jacklyn,  was helpful and very pleasant. She was on time for all appointments.  Because we were
doing some of the work ourselves and had a flexible schedule with our contractor, we needed to work with someone who 
could then be flexible with us. By this I mean, we didn't  know for sure when we would be ready to have the carpet installed.
We had our first meeting with Jacklyn the same day the space was measured. Jacklyn instructed us to call her 2-3 weeks ahead of our proposed installation date so that the carpet could be ordered and ready for us. I think once we called to say we were ready we needed to wait about 10 days for installation which was not a problem for us.
Everything worked out nicely. Jacklyn helped us work through the carpet choices and offered her thoughts on wall color as well.
I think the carpet looks wonderful.

I did not like how long it took. Instillation was originally quoted at 2 day and it ended up taking a lot longer. The owner was friendly but dismissive.

unknown

.

Unknown.

I got a great price on a quality carpet from MERSC discount.  I also received a free 5x7 rug.  They were responsive and did a professional job on the installation.  Carpet looks and feels great!

Shaw hardwood floor immediately showed signs of defect.  Had to chase my sales rep down for over a year to get him to address the issues.  He sent his dad, the owner, out to handle the problem for him.  HIs dad was a pompous a** and showed no sign that he understood that a floor that cost over $10,000 dollars shouldn't have issues a week after it is installed or that the customer shouldn't have to chase his son for over a year to get someone to fix it.  STAY AWAY FROM THESE GUYS!

The job went very good. When were shopping at the store they were very helpful, spent a lot of time with us, gave us good information and advice. They were prompt when they came to install. They actually removed the old carpet and installed the new carpet; it looks very nice. They did a very professional job.

My experience with them was very good. They know what they're doing. The guy who installed my carpet has been doing it for 30 years. He is very professional.

We were initially happy with their service. However, we discovered an issue with their work over this past summer. Basically, they cracked our refrigerator’s drip pan when moving it for the installation. It took over eighteen months for the problem to present itself, and by that time the flooring underneath had warped. We contacted their office about the crack after a plumber determined it wasn’t a manufacture’s defect, and could have only occurred when the refrigerator was moved.  Unfortunately, the office said they aren’t responsible for the crack because of the amount of time that has passed. They’ve refused to even look at the problem in person.

I actually had three jobs completed. I did a small job first just to test them out. It went well so I had them to a much larger area in my town home and that too went well. So I was confident when I had them put Karndean vinyl in my bathroom. I ordered two boxes of the tiles at approx $165 per box. After the job was done and the installer left I was admiring the floor but noticed there were no left over tiles which seemed strange as I had ordered much extra. I counted the tiles and only one box should have been used. I looked all over but could not find the box so I called Tony and asked him to follow up with the installer. After forgetting to call the installer and then the installer not retiming his calls I realized that the box of tiles had been taken by the installer for his own use and I was out appprox $165 bucks. Tony agreed to order me a new box to replace the one taken by the installer. He said that it would take a month or so and he would call me when it came in. Over three months later I am still waiting. If you do decide to use these guys, write down all dates of contacts and count the boxes you order and ask to see all unused/left over materials.

see above paragraphs