Luther Brookdale Chevrolet

I was in and out within an hour. They are friendly, the place is nice. The waiting area is nice and they are good folks.

The cost was zero. We have a warranty. We would use them again, it is free.

I would use them again in future.

We would use them again in future.

The cost was zero. We have a warranty. We would use them again, it is free.

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unknown

They had to redo a few things.

I felt their price was high back in December when I first got an estimate for the repairs, but after calling around it seemed only about 10% higher than other places.  Being a dealership that seemed almost reasonable so I waited for a coupon that fit my needs and went to have the repairs done.  The price increased as much as the coupon removed, surprise surprise.  I have had all my service completed here so felt loyal, even though there have been a few occasions that I have returned to have the work redone.  When the truck was returned there was a new issue and then when I went to turn on the blower fan, that didn't work either.  I brought the truck back for them to check and although it seems both the new issues are unrelated to the repairs done, I was promised a call right away the next morning to tell me what was wrong.  At 11:00 I called them and was told they would call me no later than 1 PM.  It was 2:30 when I received the call informing me of the issues and a quote for $350 to repair the fan.  That repair was completed today by Victory Auto Service & Glass for $220.

Always do a good job

It WAS going ok until I received my vehicle back from the service department. There was a deep scratch on the front of the vehicle hood, greasy fingerprints on the grill and an oil streak on the top part of my windshield. I cleaned my vehicle before taking it to this dealership for service so I am certain it was no grease or that scratch. Well of course no one knew what or how it happened. The service advisor got the service technician to my vehicle and asked him about it....right in front of me! Now that was awkward. Then came a manager. I know accidents happen but if I had not done a walk around my vehicle, it would have cost me.

We got the scratch repair scheduled for the next day. The service advisor said it would take about 6 hours. I told him that I would get someone to pick me up and bring me back.

The next morning I return. We are doing some paperwork and the dealership starts asking for insurance and driver license. Puzzled, I asked why; thinking they were going to file my insurance. They said for the rental vehicle. I told them they said the repair would take 6 hours and I have someone on the way to pick me up. They obviously had not communicated.

Later in the day I get a call from the service advisor letting me know that my vehicle won't be ready until sometime tomorrow. Again poor communication and lack of knowledge on the repair. I asked what was going on and I could only get vague answers. That was because my vehicle repair was sent to some body shop somewhere else. I was not given a choice.

There was no rental vehicle available at that time so I would wait until one returned. One did and the rental process was terrible. No one could make a decision (seemed scared to) and the dealership was more worried about their vehicle than anything else. ( I wish they had been that worried about mine the same way). They were adamant about me returning the vehicle with the same amount of gas in it.

The next day my vehicle is ready. The dealership could not answer my questions about the repair. They refused to give me any paperwork on the repair to MY VEHICLE. In my opinion, Luther Brookdale GMC wanted to keep everything secret.

I got my vehicle and left. I have talked with General Motors. I called the dealership and asked to speak with the general manager by name. His voicemail said he was out of town until 04-11-2014. The receptionist obviously was not aware. Poor communication again.

If you go to Luther Brookdale GMC or anywhere for service consider this. Do a walk around with the service advisor to document any damage before service is done and another walk around after service.

They were very informative and very knowledgeable about the products.

I stopped on my way to work without an appointment. They fit my car in to the schedule, gave me a shuttle ride directly to work and picked me up at the appointed time to bring me back. Very professional and courteous.

On the sales department: I and members of my extended family have bought multiple cars from this dealership. We really like working with Denny Galligan because he has a lot of experience, he knows his cars, and he makes us feel comfortable. On occasion we have met with the general manager, Kurt Johnson, and he is also a great guy. We generally feel like we got a great deal when we leave the store. There is nothing quite like feeling at ease about a car purchase!

On the service department: We brought our latest vehicle in for an engine repair under warranty. Initially they weren't offering a loaner car though we were going to be without a car for at least a day. My husband explained that it was unsettling that I was not going to have a car while he was working, and they agreed to give us a loaner car. When the engine repair was finished, we picked up our car and found that they waived our deductible. We were pretty happy about that.

Struts repaired, A/C looked at, Stated temperature door not looked at.Added dye and recharged. Was told needed new tire in rear, decided to go to Tires Plus for tire and Tires Plus found that right rear parking brake cable not hooked up and both rear brakes out of adjustment. Took back to Luther and they kept car overnight and claimed to have taken care of problem. Brakes started squeaking again 3 months later. Took to another auto shop and they stated that when the Brakes were checked (also by Luther in March), they had machined them below specifications..