I had an unbelievably horrible experience with Jeff Bodine's piano services. When Jeff arrived with the piano on Tuesday, he seemed very pleasant, but within minutes he became sour, snide and rude. FAILED TO FULFILL AGREEMENT: Once the piano was in the house, he immediately wanted to place it in the living room, in a location that blocked the entrance to the dining room. I reminded him that the piano was going to be placed in the basement and that the piano couldn't go there anyway because it blocked the entryway. In response, he rolled his eyes and made multiple rude comments in a sarcastic tone, including "well that's a surprise to me" and "I don't work miracles." Jeff acted as though we never spoke on Sunday and made it very clear that he felt I was inconveniencing him. Once he moved the piano into the kitchen towards the basement entrance, he began measuring the dimensions of the piano and basement stairway. At that time, my boyfriend asked to speak with me outside of the house (so he could discuss Jeff's behavior towards me). Before I stepped out, I asked Jeff to be careful with the leg on the piano because it was only glued on. He said, "I don't care about that because if anything happens to it, I know it's not on me." His comment was so careless and rude, that I didn' t know what to say and just left to speak with my boyfriend. My boyfriend and I were gone not 3 minutes before I heard the piano being played. I went back inside the house and saw the piano back in the living room where I'd specifically said it could not go. I explained this to Jeff and instead of apologizing or offering to move it, he said "I've been doing this for 35 years and I'm the best there is, I know what I'm doing!" I explained that I wasn't trying to undermine him but simply wanted the piano in the basement if it would fit per our agreement. Jeff never even tried. UNPROFESSIONAL, UNHELPFUL, and RUDE: Dropping that subject, I then asked Jeff if he could replace a piece of wood that had fallen out of the piano when it was brought into the house. Refusing, he said, "you can do whatever you want, it's your piano." I asked him if he would at least show me where the wood fell from, and again he refused. Fortunately, his moving partner was kind enough to show me and I replaced it myself. I then asked them to move the piano into the dining room. They did, but Jeff wanted to place it in front of the heating/cooling vent. I told him the piano could not block the vent and again he snidely insisted to me that "it doesn't matter!" He further insisted that the vent was a return air vent and that it didn't matter if the piano blocked it. I explained that the vent was, in fact, not a return air vent, and that regardless I didn't want the vent blocked. Despite the fact that I - as the customer - made my preference clear, Jeff continued to argue about this with me. At that point, I told Jeff that all day I had so much been looking forward to getting the piano that night and that I was really disappointed in my experience so far. By saying that, I felt I was giving Jeff an opportunity to change his behavior, but instead he rudely said "I don't care, you can say whatever you want to say about it." OFFENSIVE, ARROGANT and INCITES PHYSICAL ALTERCATION: Rather fed up with his comments, I then asked Jeff how much I owed him for moving the piano. He crossed his arms and in a patronistic tone said, "well, it's up to you, the ball's in your court now." I told him that, after what happened today, I would not be using his tuning services, contrary to what we had discussed on Sunday. At that moment, he really lost it, he leaned into me, waved his arms and said "I don't care! I'm on Angie's List! And I don't need people like you!" While I'm not sure what he meant by "people like you," I am a small (asian) person, and before he did that, yelling and trying to physically intimidate me, I was prepared to pay him nearly his full price, but at that point I had had enough. My boyfriend and I asked him to leave the house, step outside and wait for us to bring him his check. But, unbelievably, Jeff refused! He stood there with his arms crossed, yelling and swearing, insulting my boyfriend and refusing to leave. It literally took a threat to call the police before Jeff finally walked out the door. But when he did, he PUSHED my boyfriend and tried to incite a fight, taunting my boyfriend and saying that he [Jeff] is on Angie's List and "who are you?! What do you do?! What do you have?!" Then, just when I thought Jeff was finally walking away, he turned to me and pleaded, "just give me $100, just pay me $100." It was as if he knew he'd made a mistake and deserved nothing because of it, but was begging me to just pay him something. I was so shook-up by what had just happened, and in such disbelief in all of it, that I told him to wait by his truck and I would send out the check with my boyfriend. My boyfriend and I closed the door and decided we would pay him $50. While Jeff did move the piano for us, he was so outrageously rude, offensive, abusive, and unprofessional towards us, and IN OUR OWN HOME no less, that I felt he deserved absolutely nothing. My boyfriend then brought Jeff the check, laid it on the ground near his moving truck to avoid further physical contact, and asked him to leave. Jeff picked up the check, shouted about the payment we'd given him and continued to make a scene outside our home (for all of our neighbors to see and hear). He left only after our repeated requests that he leave or we would call the police. WILL NEVER AGAIN USE BODINES PIANOS: I was so incredibly upset by what had happened and in such disbelief by all of it. This was my very first piano purchase, and I had been waiting to buy one ever since I left for college and moved out of my parents' home 14 years ago. This was such an exciting moment for me, and Jeff Bodine almost ruined it. (I played the piano (a used Kranich and Bach) that night, enjoyed it despite all that had happened, and decided it works just fine in my dining room, rather than the basement.) To his credit, Jeff did call me the following morning to apologize, but an apology does not excuse such outrageously unprofessional, rude behavior, especially from someone who claims to be the "best there is." Words cannot express how appalled I am by Jeff's behavior, the "service" he provided, how embarassed I am by what my neighbors witnessed, and how upset I am about the entire experience. I plan to play piano for many years to come, but I will never use Jeff Bodine's piano services ever again.