J & J Carpet and Upholstery Services, LLC

The first visit wasn't very good, and I called to them to tell them that and remind them of the warranty for another cleaning. I have called several times, and no one ever calls me back.

They were terrible. They messed up on the price because I ended up paying more than the voucher that I expected to pay. It was not an Angie's List voucher. I tried to work it out with them, and it didn't work out at all. They were supposed to come back, and they never showed up or call me. I have never seen anybody come in and out and do a job so fast which means they didn't do very well. That is not a good thing. It is not very professional when they don't work things out and respond correctly. The quality was poor, and the stains came right back, and they could have come back to fix that. They charged me too much and they could have made an adjustment. They just weren't into customer satisfaction. 

It was a horrible experience. I bought it through Groupon. It was supposed to be $60 and they tried to upcharge it to over $400. I ended up paying an extra $40. He would not have done anything if I had just paid the $60. He said fine that I could find somebody else. I did come up to an agreement with him to pay an extra $40. I disliked it from the word go. He was supposed to come on one day and he called and said he couldn't make it. He set it for the next day. He walked through the house and looked at what I wanted done and said it would be $400. I told him I paid for the Groupon which was supposed to cover 5 rooms. I only had the equivalent of 3. I had wondered if for the other 2, he would clean my couch set. That went over like a lead balloon. He took a whole 25 minutes and said he cleaned the carpet. He left it very wet and there were puddles of water all over my hardwood floor and it is not clean. I let him know that I was very unhappy before he left and he was very sassy back to me. He was very demeaning from the word go. He said there was urine on the carpet and I said I didn't think there was any. He got down on his knees indignantly and put his face into the carpet and smelled it and said it was urine. He told me to do the same and I wouldn't do that. I would never, ever, ever have them again. He was so bad that I went into my kitchen and shed a few tears. 

As always, Eugene did a fantastic job quickly and efficiently and made my carpets look like new again.