IMPORTED CAR SERVICE CORP

unknown

Very well - my adult son, was driving vehicle Memorial Weekend and  truck wouldn't start after shutting off .
He and friends tried to jump it and no luck. 
Stayed parked and was towed on Monday evening -Memorial weekend to IMPORTED CAR SERVICE .
Son left windows down and rain was coming  - even though shop told son on Tuesday they wouldn't be able to look at until Wednesday - they took the time to get it started so they could roll up windows and protect interior.  It was the battery and vehicle was ready when promised.

Great.  very honest and helpful.  Could have recommended more than we needed but did not.

They did the work in about 5 hours and gave me a ride home and back so I did not have to wait for my car.

Ed has been consistently excellent to work with.  He listens to my requests, educates me regarding the options for service or repair, and does the work promptly and reliably.  He has several technicians working with him, but he always does the customer interaction himself, which I appreciate.  It creates a continuity of communication and service that I value, and it keeps me coming back to his shop. 

I have been using Imported Car Service for over 20 years. They are right down town and very convenient. They give me a van ride. They are also a lot more reasonable with many things than in a dealership. Although I understand that, a lot of dealerships are starting to give several years of service for free. These guys are very knowledgeable with many makes of cars and they know your car. They seem to know the Hondas, Toyotas, and many of the imported brands. They are a fantastic resource. You can drive your car in, in the morning, drop it off walk back home or walk downtown to work and pick it up at 5:30 and they will call you when it is done. I have felt that they are reasonably priced and helpful. They have even discussed trade-offs with me. I have been very happy with them. I have been disappointed that there is a recall on my cars, it is apparently a hose, and they are requiring that it gets fixed and they are forcing me to take it to the dealership. I prefer Imported Cars to work on my car. I have been very satisfied with them. I know the price is steep and there was extra work done this time. They give me a print out on everything that they have done and checked, I really like that I have gotten really good advise on buying a car and trade-ins.

Did a great job!  Did what they said they would do, when they said they would do it, and at the price they quoted.  It was lower than the other price quotes I got.  Very Friendly!

It's been so long that I can't remember the person's name who I dealt with, but I'm pretty sure he's the owner, main mechanic, or both. In any case, I was not impressed with him in the least. He took over a day to diagnose my car's noise and then told me he'd have to order parts. I took my car home and waited for him to call and let me know that the parts had come in. I waited, and waited. Finally, after about a week and a half, I got a call from him saying it was here. I took my car in and left it there overnight. The next day, the owner/mechanic called to say that he was very sorry, but he had forgotten to check the VIN number before ordering the part and had wrongly assumed what year my car was. The part he ordered did not fit on my car. For any mechanic to not check the model of the car he's working on is just really poor form, I think. Finally, the right part came in and he had to weld something with my carburetor to stop the noise. He said all went well, but the noise was only slightly reduced. Since my car was already 12 years old at that point, I just figured that maybe it was just my car's fate to have a noise finally. However, a year later, the noise was right back up to its startling level, so I took it to another mechanic. This new mechanic told me that the welding job performed at Imported Car Service wasn't very good and this new place ended up repeating almost everything that had been "fixed" the year before.

Very good experience to solve a problem that two dealers couldn't fix. Nice people who were responsive. After the work was done, the check engine light came on and they got me right in and adjusted a sensor to correct the issue. Ed called me a week later to make sure everything was running right.

Very well, they were honest and did a good gob.

It went very well because he was professional, punctual, reasonably priced and competent. He got the work done quickly. He gave me an estimate, which was right on.

Things went very well. They gave me an estimate, fixed my car, and returned my vehicle in a timely manner!

Ed is great. I would definitely recommend the $90 pre-buy inspection for anyone buying a car, he will give you the straight scoop on what's right and wrong with the car. He is friendly, accessible and will save you money. We went over the list of items he found, he recommended which ones needed to be fixed and which ones didn't. One issue was a worn key on a lock, he got info for me on replacing it but also recommended less expensive alternatives. He's the kind of guy who will call you with questions and progress reports while working on your car, and notified me that the bill was going to be $28 more than expected because of an additional issue he found. Overall-he's honest, he keeps me informed, and he does solid work. Definitely hire again.

Ed was very professional and competent on the phone which assured me that the service would be done correctly. As the service was taking place he called to inform me of concerns they had and additional suggestions they had to the service. They are my service mechanics now!

There has never been a problem, I trust them implicitly.

unknown

I can always rely on Ed at Imported Car for honest and timely auto service. His communication and follow through are unmatched in the repair business. I would highly recommend Imported Car for a thorough, timely and honest repair.

ED THE OWNER IS FRIENDLY, PERSONABLE, RELIABLE, TRUSTWORTHY, AND A GREAT DIAGNOSTICIAN. THEY REPAIRED EVERYTHING QUICKLY AND WITH RELIABILITY, ECONOMY, AND SAFETY IN MIND. IMPORTED CAR SERVICE IS TERRIFIC AND HAS BEEN MY GO-TO GUYS FOR CARS FOR 16 YEARS.

COSTS ARE VERY AFFORDABLE, SEEMS TO BE LOWER THAN OTHER SERVICES. THEY ARE VERY HONEST AND TRUSTWORTHY.

IVE BEEN DEALING WITH THEM FOR 20 YEARS. THEY HAVE NEVER DISAPPOINTED ME.

PRICES ARE A LITTLE HIGHER, BUT GETS THE JOB DONE RIGHT THE FIRST TIME, AND EXCELLENT QUALITY OF WORK! WILL STAND BEHIND THIS COMPANY 100%!