HOME DEPOT

It was in winter and it was something that needed to be done pretty quick. They were good about coming to the house and going over everything. It took quite a bit of work to get the furnace installed. They did it all very quickly. I would refer them to a friend, I am not a big fan of doing that because sometimes your experience won't be as good as others. I did question the price, we just weren't in a position to look around. They did do a good job.

They did a great job on the windows. They’re real good, IO would give them an “A” definitely! They even did extra work and didn’t charge for that. They were efficient, fast, no problems what so ever.

Wall to wall carpet installed. Workers were great.

They?re good. They have everything I need and are helpful.

unknown

I will continue to go there.

They're pretty good.

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We're very pleased with the results overall. They (Crew 2 contracting for Home Depot) arrived promptly at 8 am and finished just after lunch. The carpet is gorgeous and appears to be perfectly installed. However, in the course of pulling out our old carpet and installing the new, they took some paint off our wood moldings near the floor. I'd just painted them and had to buy new paint and spend an entire day repainting them. I expressed my disappointment to the head of the crew and he said it "always happened." I also told the Crew 2 person who called me for feedback and she also said it "always happened." She then told me that Home Depot was going to call me for feedback and any rating less that a "10" would be considered a failure. Curiously, Home Depot never called us for feedback.... One other beef that I would have told Home Depot if they'd called: They initially told me that Crew 2 would call me the day before the installation to confirm they'd be here. When they hadn't called by late afternoon the day before, I had to call them. No big deal, but a call would have saved me some time and stress.  Overall, though, great job and I'd use Home Depot again for carpet installation.

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unknown

They were horrible service and never called me to let me know that they would net show up and I called Home Depot to get my money back

It went very well. The cellular shades are of high quality and the installer was prompt and efficient.

Great selection; was able to order on line and have it picked up at the store.  Excellent service.

Installers gave us a time for arrival but showed up very late - worked into the evening hours to make up time. Even worked the following day while it was raining out.

Some of the screens had repair issues. Home Depot ordered new screens which took until August to come back to install.

Had issues with the sliding glass patio door; repairman has been out to fix; ordered 2 sets of new locks but it hasn't corrected the problem.

When removing one of the windows, our cedar siding got cracked. The window installer has been out to look at it and said he'd be back to replace the board. Haven't heard from him.

The installation service manager stopped at the house while the windows were being installed. He was called multiple times and did call back 1 time. He has never called us to see if all issues have been resolved.

We never received a 'customer service' call to see how the project went.

2-year project that is finally and quot;finishedand quot; -- much to my relief.
Last year, Home Depot laminated my kitchen and bathroom cabinets. Very pleased with the work and the subcontractor who did the job. Punctual, professional, cleaned up the mess, etc. The person that you would want to come into your home if you needed to do a messy project. No complaints and I'll sing praises for his work.
HOWEVER, the project loan I received from Home Depot was quite another matter. The sales person told me it was a loan of 6 months, NO interest. I confirmed that with Home Depot during the application process. But the paperwork that you don't see because they have you sign it electronically said and quot;6 months, INTEREST ONLYand quot;. A sneaky and underhanded way of raising the price on a project by a few hundred dollars. I will never, never, never apply for a project loan with Home Depot and give them the authority with an electronic signature.
Finished the project this year with the new floor in the kitchen and bath. The chances of my EVER using Home Depot for a major project again are slim. Punctual -- yes. Courteous -- yes (though they spent a lot of time on their phones while they were in my home). But the team sent to lay the floor wasn't able to complete the work because they didn't know how to do everything that was needed. They did a and quot;Dand quot; job in cleaning and left a lot of trash.
A second person came out 4 days later to finish (that was the next time that I could get off work) because he was unavailable on the first day. Home Depot should have made sure that the crew they send to do the job has the skills/training to do so. Home Depot made its staffing problems mine -- and it was not appreciated. But the installer knew what he was doing -- professional, courteous, left no mess -- no complaints with the second installer.
The person who came out to measure so that I could get an accurate quote had extra materials on the quote. Home Depot insisted that I purchase stair edging -- even though there are no stairs in the kitchen or bath! I may be as dumb as a brick when it comes to these kinds of projects but I certainly know AND told them repeatedly that there were no stairs. Of course, Home Depot allowed me to return the edging -- a separate trip on my part that was a waste of time.
Quote process on the flooring was quite and quot;educationaland quot;. Inaccurate and had to be redone (I believe) 8 times before the final one was acceptable. Extra materials, charges, etc. added to the quote that I repeatedly had to ask to be removed. I did inform the store of this and talked with an assistant manager. Have not heard any results from that conversation.
Picking up the material was an lesson in patience. I had been informed that everything was in but it was not together. So the person who pulled my order (and was unable to read the pick ticket) kept telling me that he had pulled everything. Again, I may be dumb BUT I knew that I needed boxes of the vinyl and the box containing the and quot;footsand quot;.
I don't remember why the wall base (for the bathroom) was not included in the quote but I knew that I would need to get that on my own. They told me that the wall base only came in a height of 4and quot; and because my new floor would be lower, I would need to do some painting. HOWEVER, the installer asked me why I didn't purchase a 6and quot; wall base. It would have been wider than normal but I would not have needed to do any painting.
So my bathroom has terrific cabinets, a great floor and the walls look horrible. Foolish me, I thought that I could count on Home Depot to help me with this project and that it would actually be finished when all was said and done.
If you're an experienced person with home projects, getting your materials or having the contractors assist is great. BUT if you're like me and not experienced -- DON'T use Home Depot.

Went very well. We wanted a granite countertop to replace our current laminate. We met with a designer at the Richfield Home Depot (Andrew) who was very knowledgable and patient. We eventually settled on the granite, paid, and were told we would be called by the measurer. The measurer/fabricator (Elegant Stone?) called within a few days, came out to measure (of note, you need to have the sink and faucet at the time of measure). The measurer gave us the number to call to schedule a viewing of the slab which was at MN Tile and Stone in Minnetonka (only can viewed during business hours)- I viewed it, looked great, and the go ahead was given to fabricate. Took about roughly 2 weeks- we got a call from Neil saying the granite was ready. They showed up on time, took out our old countertop and installed the countertop and backsplash (and a small slab on top of a kitchen cart) all in roughly 2 hours. Also drilled a hole for the button for our garbage disposal onsite (last minute decision) Very professional, great work. The only hiccup with the whole process was the plumbing/sink part. Our drain pipe was too high for the new sink and I was worried that there would be a delay in hooking up the sink after countertop install. I emailed the Home Depot representative who then contacted and quot;Crew 2and quot; (not Home Depot- some independent contractor managing the whole process?)- a guy named Jason...who never called me and when I called him, never answered and never returned my messages. I called Denise at Home Depot who then I believe called the plumber who would be rehooking up our sink and so he finally called me back at the end of the day and was able to come out in 3 days (I think we talked Thursday evening and he came out Monday morning) to check on the situation. He showed up 30 min. late, but ok because I was just glad he could survey the situation before the countertop install. He confirmed the drain needed to be dropped and said he could do it at the time of the install of the faucet/rehook up of the sink. Wonderful news. Since our drain was getting dropped, I asked him about a garbage disposal and he was very agreeable to installing one. Wonderful. He told me Home Depot would call me about when the appointment would be. I never heard from them. So I called the afternoon before the day he was suppose to come- no one answered, Denise at HOme Depot said Jason from Crew2 would call- but he never did. And so the plumber (Jim) showed up at 8am unannounced- but wonderful, because I was home just ready to leave. Jim completed the whole project in probably and lt;2 hours and locked up after he left. Very happy with his work.
In general, very happy with the work done. Not impressed with and quot;Crew 2and quot; who I believe was suppose to be coordinating things---they did not return any of my calls. Denise at Home Depot was very responsive and helpful.

We were pretty disappointed in the estimate. We felt that it was too high. We got some other estimates and settled on one that saved us $600 in installation costs.

The project manager was quick to respond and arrived promptly. He did a thorough inspection and gave an estimate that was in line with others we had received. They maintained good contact throughout the process. Initially they thought it would take a month to get the windows in, but we were pleasantly surprised when a crew was available 2 weeks later. Very good experience.

They came out and measured the kitchen first. They provided me with a mock up on their computer. Over a period of time, we changed our minds quite a bit and they were so nice about it. I have been extremely happy on what we came up with. It was so easy to go in there as there was always someone in there willing to help. We assumed all of the door frames were going to be delivered finished, but one of them arrived unfinished. When we went into Home Depot they provided us with a finished frame for our linen closet. They went above and beyond to help us with the remodel. I was so happy with the finished product.

Our gutters were falling apart and needed to be replaced. We looked at several stores while researching and then settled on Home Depot because of the quality and price of the gutters.We spoke with their sales associates and got some good advice. We arranged our installation appointment and they were right on time. The installation went smoothly and we are pleased with how they work.

Do
Most days the workment were punctual. It would have been good, however, to get a phone call each day saying the time of arrival.
Check a list of the windows to be installed to be sure that all are in the truck for the job.

Don't
Leave the front door open continually. One workman did this but stopped when I asked him to close the door because I was worried about a chipmunk getting in.

The overall project went well. It started on schedule and was completed a day sooner than originally planned. Our installer had a family emergency on the last day but was able to get someone to come and finish the job so as not to create any delays. The workers were very careful and conscientious. They cleaned up the work area every day and made every effort to contain the dust and dirt in the house throughout the project. We had to make one change in the layout of the cabinets. We had to remove two pullout drawers in a corner cupboard after realized they would not be very convenient to use. The installer completed the necessary paperwork to make this change. It resulted in a small refund to us which we received promptly after the project was completed. Several months later I noticed a problem with the toe board at the bottom of one of the cabinets. I called Home Depot right away and they sent an installer within two days to fix it. From the sales person, to customer service to installers we received courteous, professsional service.

The sale was phenomenal. We had some problem with the delivery, it took a really long time, it was on back order. But, they kept us notified and they were really good about it, and we knew they were back ordered when we bought them so it wasn't like a surprise or anything. The communication was awesome because they let us know. It sucks that we had to wait, but, they at least let us know what was going on and it was okay.

We are very pleased with the design, craftsmanship and installation of all the cabinets and countertops and spent thousands less then our next-lowest bid. If you go this route, use Kelly for the design and Wally for the install--you won't be disappointed! We got a great deal with various discounts and suggest waiting for one of their discounts, they are pretty frequent.