Haro Electric Solutions

Horrible service. It took 2 workers 8 full hours to do the job. They did not cover our floor or furnishings and left without cleaning up their mess. They left a large hole in our wall and refused to fix it. Their office manager said we "got a great deal". Use these clowns at your own risk.

replace switches and install fans

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Great customer service, prompt, professional and did an awesome job!

Haro connected our new sauna. The instructions given to me by the dealer were incorrect so the Haro person had to make a number of calls and figure out how to do it, which he did. Haro also helped me get a refund on some of the charges from the sauna folks because the instructions were incorrect.

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This contractor came highly recommended to me, however my experience turned out to be a bad one. I had numerous issues, at first seemingly minor, increasingly severe as the project progressed. From the start, I had to continually clean up after the crew?demo and packaging dumped on the floor, not typical construction dust. They used my tools and left them all over. Over and over again, the promised deliverables were left undone. Switch boxes were placed in the way of cabinets clearly on plan, then crudely hacked out of finished sheetrock and moved only to still not be right.
All in all, they were called back 3 times to fix errors at rough-in stage, before being let go. I then had another electrician in to review the work, and we discovered many things not to code?the worst being 3 separate places where Haro Electric had left exposed wiring, 2 instances being live. 
We are currently in a court dispute because after I let Haro Electric go from the project, the owner gave me 8 business days to pay before more than doubling the bill and sending to collection.

Haro was contracted by our home warranty to repair the electrical system for our central air.  4 hours after being notified that they would be doing the work, an electrician had stopped by our  house and replaced a box while we were at work.  After testing the unit and seeing that it still needed work (which was not their fault, as the circuit breaker was tripped and since we were not home they were unable to test it themselves) they sent out another electrician the next day, who arrived early and completed the work in no time.  It was a great experience and we will definitely hire them again if we need any further electrical work.

Overall, we were very pleased with Haro Electric. Javier, the owner, was easy to work with and accommodating to our needs. The work was done well, and we have received many compliments on the lighting.  
We only had one slight hiccup, when one of the Haro electricians came out to install the receptacle/control box for the backyard lighting. I was home at the time, but he didn't check in with me. Consequently, I didn't know he was here until he was almost finished. Instead of placing the  control box inside the garage as Javier had told us they would do, he put it at knee-level outside, which isn't very practical in the MN elements. I called Javier afterwards, and he graciously made good on our original agreement and had it changed at no cost to us.
Overall, we were very happy with the work Haro Electric did, and we will definitely use them again and recommend them to friends.

Haro Electric had brought the outlets up to code right after the inspection.  The buyers wanted all outlets grounded, so they came back and installed ground wires for all ungrounded outlets.  They responded immediately, and had the work done before final walk-through in spite of very little notice.  The staff were polite and professional; they explained what they were going to do and what they had done; the job was finished when they said it would be; AND they cleaned up after themselves.

This was a complicated job.  The part of the job that concerns me is a commercial space in a fourplex that is being remodeled to be a salon.  The owner of the building upgraded the electrical for several units in the building and she chose Haro Electric for the job based in part on a referral and the fact that I said that Haro was highly rated on Angie's list.  The landlady paid to have the building rewired and for some of the outlets/lighting for my space  and I paid for additional outlets, an outdoor light and the light fixtures/fan that I wanted installed.  I was to purchase the track lights and ceiling fan and have them put in to my specifications.
I spoke to Xavier, the owner of Haro Electric, several times about the placement of the lights.  He had some good suggestions, among them that I install track lighting so that I could have a variety of fixtures at a more affordable price.  We discussed using pendants to bring some light down, as the ceilings are high.  In my experience, tracks are generally flush to the ceiling, so I liked the idea of having varied lighting.  As this is to be a salon, I was very concerned about the placement of the fixtures, particularly pendants, which I do not know how to hang from or configure to a track.  Lighting is very important for what I do.  Xavier said it was no problem, they could take care of that. 
I thought that they were going to start on the 5th of December, ("I have 3 guys standing around, as soon as you bring the fixtures, we'll get in there", the fixtures, all but the ceiling fan, were waiting for the electricians by Sunday the 4th, which I explained on the phone)   I had other contractors to schedule, as does everyone who's doing a project like this, and he was good about working with this.
It was my understanding when we met to sign the paperwork to get the project started that I would be involved in deciding where the tracks and fixtures were to go in the business I was opening.   Much to my surprise, I showed up on Wednesday, the 7th, and the tracks were being hung suspended 2 ft. below the ceiling.  2 out of the 4 tracks had already been installed.  I asked them to place the last two tracks, which were to be connected to each other, up quite a bit higher, as dropping it down 2 ft. was not going to work for me.  No one had contacted me, as I had asked, about where to place the tracks and certainly not about dropping them.  Xavier was not there, but the man who seemed to be heading up the operation seemed friendly and receptive. 
I contacted Xavier via email on the 9th (they estimated working in the building for 2 weeks, so I knew they would be around for the next several days)  I mentioned in my email about the dropped tracks.  I had several other questions too, but my main concern were the tracks, which were not only dropped lower than I had expected, but did not go as far back as I had asked along the wall that is going to house the stations.  Each time I had talked to Xavier prior to this, he would repeat what I said and tell me no problem, but I pretty much got the impression throughout that he wasn't listening to me anyway.  I guess I shouldn't have been surprised when this was his response to my email:   "We can certaily do any changes you desire however will cost extra. Any additional work and changes cost time and money , we do not have on this budget to do. I need to meet you and see what you need changed or added, and we can do a change order then  please call me monday."
I met Xavier at the space on Monday.  He complained that I hadn't called him immediately on Wednesday, as it would have saved him money.  I explained that nothing was different than when I walked in on Wednesday, and I that I did save some time by asking the guys to install the remaining tracks the way I wanted them.  He told me several times that I should have come to the space if I wanted to have a say in the matter, and I explained that I had been there every day, but since I wasn't scheduling his employees, I didn't know when they were going to be there.  I felt it was their responsibility to contact me and that no changes would have had to be made if anyone had bothered calling.  I would have met them there at any time.  Xavier felt differently, blaming me for the misunderstanding.  He had a real "you should have done this, you should have done that" attitude.  At no time did anyone from Haro contact me about the work directly.  I did compliment them on some of the work where the conduit looked sharp and had a nice 90 degree angle.  I asked if the other connector, which was a mess, could look the same, I was told it would cost $140 to fix it.  After I told him that I had never met a contractor who walked onto a site, did whatever they felt like doing and then charged the client to do it how they would like it done, he finally agreed to fix the height of the 2 low tracks and make the one look neater at no cost to me, but taking great pains to explain that at this point, the money was coming out of his own pocket.   For one of the tracks that I wanted moved back about 2 feet, Xavier explained to me that that couldn't be done, as the track was "perfectly balanced", but he could add another 4 ft track at cost to me.  I settled for his agreeing to raise the tracks at no cost to me, but to live with the one track that did not go far enough back along the wall, and to extend the other track that wasn't where I wanted it.  I was told that extending the track 4 ft. would be a 2 hour job and I would be charged $140 for that and had to supply the track and the junction.  I was also informed at that time that they could hang the pendants, but at a charge of $70 per hour, which I declined.  I was skeptical about the 2 hour installation time of a track that appeared to me to just be clicked into another.   At that point, he enlisted the opinion of one of the men actually doing the work and they agreed that it would take two guys a little over an hour.  I am not an electrician, and, as Xavier knows, I do not know anything about installing track lighting.  I would have paid off for me to learn, as it turns out.  Unfortunately, Xavier and I signed a piece of paper saying that I was willing to purchase the track and the junction and pay $140 for 2 hours labor to fix the problem.  At this point, I mostly just wanted to be done with it and was tired of hearing how he had underbid the whole job and how he wasn't making any money.  Frankly, his prices for what was installed in my unit seem on par with any other electrician I've used.  When I got to the store, I had help finding the track and the junction.  Out of curiosity, I asked the attendant  how long it takes to install one of these.  The guy at home Depot told me that if I was adding it to an existing track, it would probably take about 10 minutes.
When I got back to the salon 23 minutes later, one of the tracks had already been raised and his two employees were sitting outside in their vans.  It was looking less and less like plugging in a 4 ft track and mounting it to the ceiling was a 2 hour job.  I called Xavier, told him about the track already being raised and asked if he still maintained that plugging in a 4 ft track was a 2 hour job.  He wouldn't actually answer the question directly, but stated that I had already agreed to pay for 2 hours and that we were done negotiating.  It seems to me now that any electrician that takes 2 hours to install 4 ft of track lighting probably needs a new job, or needs to run into an idiot like me every now and then. 
They left a huge mess, didn't shorten the flexible wires at all, when I went back tonight, the ceiling fan was only working on high speed and turned off entirely if it was adjusted to a lower speed, and it seems that they did such a

The inspector found multiple issues with the work. The outlet for the microwave came out of the wall when I unplugged the microwave. The under cabinet lighting had exposed wires. When I asked the electrician about this he said that the construction manager told him to do that, because he was disgusted with me. He also told me that they didn't pull a permit on the job, therefore it didn't matter because it wouldn't be inspected. The inspector also said that they didn't change out a breaker to be within code. I feel the owner of the company misrepresented to me that a 50 amp sub panel was the same as 150 amp service. I feel that they were deceptive and unprofessional. They only brought things up to code after the fact, because I reported them to the inspector.
 
UPDATE: 4/6/2012
I am appalled at reading the company's response and felt the need to reply.  First, updating our service from 100amp to 150 was in the original contract; this was not added later.  They knew what they were supposed to do.  Second, the owner, Javier, stood in my laundry room and feverishly tried to explain to me how the 50amp subpanel his electrician installed was the same thing as upgrading our service to 150amp.  I discovered that neither Haro nor the general contractor had taken out a permit for any of the electrical work, so I phoned the city inspector.  When he came out to look at the work, I asked him if the subpanel accomplished the goal of upgrading our home to 150amp - - he said 'no'.  Why would I have asked the question if the idea had not been presented to me?!  Third, the "deteriorated business relationship" between the general contractor and myself became that way due to Haro's electrician informing me of a comment the construction manager had made to him:  that Dave, the constr. mgr. was "disgusted" with me.  Fourth, the 150amp upgrade was just something we decided to do for future use.  No electrical upgrades were required for my kitchen remodel project.  Fifth, another electrician Haro sent out to correct non-code work done the first time (as pointed out by the inspector) said it would've been easy to do the upgrade.  No additional lines, underground or otherwise, would've been needed.  Haro Electric should have their business license reviewed by the State.

We didn't know exactly when the whole house project would start. We basically had a 1 day notice - we called HARO and the same day they came out and gave us a verbal bid.  The next day the electrician showed up and did the work.  This was great due to the late notice!  Our only complaint is that the electrician showed up 45 minutes late - due to paperwork issues - needed the contract.  But,  the work got done and their cost was half of what 2 other electricians bid. They were referred to us by a friend and we would definitely use them again!!

This past time I had Haro install a ceiling fan and an outlet for our wall-mounted television.  The job was done exceptionally well and very professionally.

Xavier was responsive to calls, showed up as scheduled for the appraisal and quickly sent a detailed estimate (with what we thought was a fair price for the amount of work being done). The workmen were on time and efficient. They laid dropcloths on the carpeting the day they were in the attic or removed their shoes. They swept up and removed all trash when finished. They adapted as surprises popped up (which happens in an old house) and stuck to the original estimate rather than nickling and diming us. Everything was installed and passed city inspection within three days' time. We were very satisfied with their work.

Great. On time and on target. Clean and neat. Very professional.

Everything went well. The job was completed as expected on time and as expected. I've used this company several times and they are always professional, courteous, and prompt. Their rates are reasonable too. They work independently and I did not need to be home when they were working. I will use them in the future and they are highly recommended.

Electrician arrived timely and performed all work for a fair price. Would recommend Haro Electric and would use them again.

decent job in a fairly timely manner at a usual cost.

I called Haro to have them install a grounding rod for my electrical system when I was preparing my house for sale. I also needed to have them fix an electrical outlet which had been wired but not completed; I had tried to install the outlet box but it wasn't working. The electrician discovered that the line had originally been wired with low-voltage wiring, so he had to run a new branch from a nearby outlet in order to get the receptacle working. He did both jobs quickly and cleaned up when he was done.

Great!

They are extremely efficient, they had the job done before we knew it. They seem to be really good with a competitive price. They always do a great job for us.

We really like Haro. They are very trustworthy and their work is excellent. Good pricing, on time, quality. Plan to use them for the remaining work in our house, and recommend them highly.