GREGG'S GLASS & GUTTERS

Very well did what was needed to be done at a resonable cost

Windows look great, and done for a very fair price

He was excellent. He's been doing this for us for over 5 years. He does such a great job. he's on time and he's pleasant and has great people working with him.

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I first became acquainted with Gregg and his crew in 2010, after having
found them on Angie's List. Since then, they've cleaned the interior and
exterior windows and screens on our log home at least once or twice a
year. Gregg is always responsive and his team is hardworking and
personable. All the members of Gregg's crew are college-age kids who
have a personal connection to Gregg and have been with him for several
years.
Our home is something of a challenge because of the steep pitch of our
roof and the fact that we have three skylights on the steepest part of
the roof. The interior is also a challenge because of the 22-ft vaulted
ceiling in the living room. These guys do not hesitate and do a great
job with good cheer and friendliness. I can recommend Gregg with no
reservations. This is an update to a review that I submitted in 2011. Everything still stands from that review. They're great! Thanks a lot Gregg for your good work over the years.

It went excellent.

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A week prior, Gregg came out and cleaned our gutters,  So impressed I asked him for a bid on cleaning our windows, and he was out at the end of the week.  Friendly, professional and through.

We have been using Gregg for 20 years and been extremely happy with his work.  We have not hesitated to recommend Gregg to our friends and neighbors.  

Brings everything he needs.  Windows were spotless.  Gregg and his crew are very nice and easy to work with.  I gave B for Responsiveness because he is a little hard to get a hold of, but once the date is set everything is perfect.

Gregg is great, we have used him for years, and in this case I had house painters coming for the exterior and Gregg was able to get someone out on very short notice to help us. We so appreciate his responsiveness, good service, and fast work.

It went excellent he was good.

I called Gregg?s Glass again this year to have my gutters cleaned. Gregg was booked out several weeks, so said that his son would be able to do the job. His son and a friend came over and cleaned the gutters, and while on the roof, inspected it for any problems. Both of the young men were very nice, and cleaned up everything before leaving.

one word, fabulous.  The service was perfect, and the price (@ $100 before also trimming some branches) seemed more than fair for the work.  Gregg's the man!

I believe the gutters are clean, but his responsiveness was over two weeks from the time I called him that he got back to me. I finally called and just told him to get here or I would go ahead and cancel and he showed up last night at about 7 pm. The experience was not very good. Our house is on the market and I knew my realtor would be taking pictures of the home and I have things sticking out of the gutters still, he told me they wouldn't show in the pictures and I was not satisfied with the job.

Every year my gutters clog because the knobhead who originally installed them pitched them the wrong way so I called and asked Gregg if he could climb up my latter and pull out the muck because I lose my nerve 1/2 way up. He was very nice and said he could come out in the next 2 days. Well I almost gave up on him and was sitting out on the swing in back on the second day and saw him coming down the alley so I chased him down. Now I realize he has lots to do this time of year and this is a dinky job so I do really appreciate that he still got me in after what I am sure was a long day and it was after 7:00 I am sure. He said he didn't have my address so he was searching for my ladder down the alley.
I had the ladder all set up but he said he would use his because mine is not rated for him (safety first!) so he took mine down and got up there and did a very thorough job.
I now have confidence I could call Gregg in a fix and he would get the job done!

We have used Gregg's Glass and Gutters for many years--at least 7 or 8--since my father first recommended him to us.  Gregg does outstanding work at a fair price.  He makes sure the work gets done and done right.  To the degree people complain about his unavailability or lack of responsiveness, it is only a function of his popularity with his customers, as well as his determination that each job be done right before he moves on.  Be persistent in contacting him if he does not immediately get back to you.  Gregg's work is worth the wait.  Really.

I called due to concerns with an ice dam and he came the same day and cleaned the snow and ice from the roof.

See above.

He came to my home and dropped off a couple of young guys and he left them to do the cleaning.  There was no one here to monitor their work and they talked the entire time.  I don’t think they were experienced or trained well to do the job.  The front of my house is one story and the back is two stories.  They did not have a ladder to reach the upper windows.    When Gregg came back the guys were finishing up the outside and Gregg came in and said he would clean the inside of the downstairs windows.  When he was finished I paid him in cash and then asked him if they cleaned the window in my family room that is high up and oddly shaped.   At that point he said, yes and then told me that the guys told him that the window was scratched before they cleaned it.  I looked at the window and it has a huge scratch.  I told him that the window was never scratched and my windows were never cleaned professionally before.  I always used a hose to clean my windows.  I also told Gregg that if they found a scratch on my window they should have told me before it was cleaned.  If I hadn’t asked him about the window being cleaned as I was looking at it, Gregg would not have informed me about the scratch.  I also found scratches on most of my second floor windows because they were not properly prepared to clean those windows (Ladders were not available).    I asked Gregg to come back to check the other windows and he returned on July 2nd.  At that time Gregg changed his story about the scratched window and he said that he cleaned that window and it was scratched before he cleaned it.  He told two different stories and it is obviously untrue that he cleaned that window.  Furthermore, there are many scratched windows.  It is essential to have a ladder to clean second floor windows.  They also left all of the screens dirty and they should have been cleaned according to other reviews I read.   He should be more responsible when selecting workers to clean windows.  When I hired Gregg I assumed he would be here to clean my windows and he did not inform me that he would not be here.  I trusted Gregg to do the job properly and he failed.  He is responsible to repair or replace the scratched windows.  I feel that Gregg tries to do too many jobs and he has young, inexperienced workers who are incompetent.   Gregg did refund my payment; however, the problem is the scratched windows that need to be replaced or repaired if possible.  Gregg should be responsible to find someone to look at the windows and find a solution that is suitable.  Gregg should replace the scratched windows if they cannot be repaired.

unknown

I have always had a good experience with his service.

I had e-mailed Gregg and a couple of other providers through Angie's list. Gregg contacted me soon after I e-mailed him.  He came out soon after the initial contact and gave me a very reasonable quote for doing 42 windows/screens and 2 sliding glass doors, inside and out. Keep in mind that we have 3 skylights on a very steep roof as well as several windows that are 20+ feet off the floor inside the house which would put them at about 30' off the ground outside.

Gregg and his crew came out November 24, 2010 and did all the windows and screens, inside and out. They had no trouble doing all the high windows and skylights. The whole crew - most of whom were family - behaved very professionally and were friendly and personable.
I've used Gregg's services twice since then - most recently 8/4/11 - and, in fact, am getting ready to schedule a final fall cleaning before we're all socked in for the winter.  I've been completely happy with the work they performed and with their work ethic and attitudes.

It worked out wonderful! Greg came out with his son and showed up on time.  They gave us a bid, which was exactly what they charged us even though they were here an hour longer than planned. They ended up using equipment we had to do the project. They both very polite, courteous and hard working. I would recommend them in a heart beat.