GREEN ACRES SPRINKLER CO INC
About us
Green Acres Sprinkler Company has been serving the Twin Cities since 1969. In the last 40 years, we established ourselves as a leader in the industry for our quality and dependability. Our staff, including current owners and installation and service technicians, has cumulative irrigation expertise of over 175 years.
Business highlights
56 years of experience
Services we offer
Commercial Properties, Designs • Installs and Services Lawn Sprinkler Irrigation Systems and/or Landscape Lighting for Residences, Parks and Schools.
Accepted Payment Methods
- CreditCard
Reviews
4.732 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 13% | ||
| 0% | ||
| 3% | ||
| 3% |
Showing 1-25 of 32 reviews
William A.
Oct 2020
First of all we have been customers of Green Acres Sprinkler for four years. They were recommended by our landscaper. They have been great in every way. They show up on time, they were totally flexible when our we changed our landscaping design even though they had to change their plan to accommodate these changes. They are very reasonably priced. They perform winterization for us and start up. We couldn't be more pleased with the service from this company. On this occasion our concrete company accidentally damaged a portion of our system. Green Acres came and fixed it. While they were here I asked the technician about moving a sprinkler head, no problem, he did that too.
STEPHANIE B.
Nov 2018
We inherited a Green Acres installed sprinkler system when we bought a house and Green Acres has stood by the system they installed. They are always willing to troubleshoot any issues and value customer service. I feel this is a very honest and professional company that cares about customers. We have been very happy with their service and staff. They are very easy to work with and always available to answer questions. From the techs to the people who answer the phone to the owner of the company, they are all helpful and polite.
SHIRLEY G.
Dec 2016
unknown
RICH N.
Jul 2015
Very good experience. Very satisfied.
Douglas B.
Jul 2015
Green Acres sprinkler company is by far the best in the industry. If you are looking for either a commercial or residential sprinkler system, this is the company to use! They have installed a sprinkler system at both my grandparent's house and at my parent's house. Both times the entire process was flawless. Everything from the initial consultation to the professional blue print drawings and the installation went perfectly. They are very easy to work with and take a lot of pride in their work. The crews did an excellent job installing the systems and took care not to disturb any existing landscaping. The office staff are always very friendly and accomodating. The systems work perfectly and the yards have absolutely no spots that do not get adequately watered. In today's world there are fewer and fewer businesses that earn our trust, but Green Acres has exceeded our expectations numerous times. I would highly recommend using them for all of your irrigation needs!
Luke H.
Oct 2014
Two years in a row this company has winterized our sprinkler system and two years in a row there has been subsequent leaking in the basement. A licensed plumber had to come fix the problem both times and explained that it was likely due to the air pressure used in the winterizing process. Green Acres representative offered no explanation for the problem, refused to take responsibility, and was frankly hostile towards my wife when she called him on it.
Response from GREEN ACRES SPRINKLER CO INC
"Green Acres did not cause the damage to the shut off valve located in the basement. Yes, the valve had failed & was leaking but Green Acres did not cause the failure. Green Acres did turn the valve to shut if off but to suggest that turning off the valve makes us liable for the failure is not correct. Green Acres did winterize the system for the last 2 years & we installed the system for the previous owner. This is our only 2 contacts with the present owner. I did go out & look at the issue & did find water leaking out of the open faucet above. This we leave open all winter just above the shut off valve so if the valve fails, it is caught early & repaired. This makes sure that a failed valve does not quietly fill the system all winter & do major damage. i go out to make sure the valve is turned off properly & if it still leaks, a licensed plumber needs to replace it. When I couldn't get it to stop, I told the customer the valve needed to be replaced by a plumber. Being this was the 2nd year in a row that this had happened, the customer was understandably frustrated & upset. I recognized it was not a valve our plumber normally used & did question the quality of the valve. I did not mean to throw the customer's plumber under the bus. He came back & when replacing the valve for the 2nd year in a row blamed Green Acres. He noticed debris or sediment in the valve & indicated to the customer that when winterizing we had go dirt or sediment in the system. I agree with the plumber that sediment is the problem. Sediment get in the valve between the ball & the inner walls, so when the valve is shut off the nylon wall which surrounds the ball is scratched. This causes the valve to leak. But where I disagree with the plumber is to the source of the debris & sediment. We evacuate the water in the system with compressed air. It is a clean process. The sediment comes from the customer's water service from the street to the house. The water service pipe from the street to the house is over 60 years old. Sediment such as iron, lime, calcium & other mineral deposits have built up on the inner walls of the pipe. Look at the debris, it will be black or brownish red. Those are iron deposits. When the sprinkler system runs, these deposits flake off & lodge into the shut off valve between the ball & nylon wall. The sprinkler system uses a high volume of water which increases the velocity of the water, which causes the flaking. I was continually blamed for the valve failure & I feel I was never given an opportunity to explain the situation. I began to try to explain by first giving the customer my experience & expertise and that was simply overlooked as defensive, condescending & dismissive. I was never given a chance to give an adequate explanation for the valve failure. The valve is part of the sprinkler system which is owned by the homeowner. Given the fact that the sediment & debris came from the city water line, we are not responsible for the failure of the valve."
FRANK D.
Jun 2014
07/17/2014 The company retaliated against me for complaining to Angie's List And turned me over to a collection agency,I EVEN THOUGH I ALREADY PAID THE BILL !!! This is shows you what kind of communication skills they have -zip,none,nanda... I have washed my hands of this company Don't be foolish,know what your being billed in writing beforehand. The old "time and materials" bit is for their benefit, NOT the customer. There are too many other companies that are willing to communicate with a customer And resolve the issue professionally. Their response to my situation is untrue Good riddance . Use someone else. They never answer their phones,who has time for that? Then, they won't return calls. And when you finally get ahold of someone, Then, you have to speak to someone else in another department And if you ever have an billing issue, you can deal with Grandma in the billing department And she is confrontational from the Git go... Save yourself the pain and agony of getting the big company shuffle Find an owner operated smaller company who will care about you. Oh and by the way Green acres,you missed a 10,000 dollar landscape lighting job last year before all this happened, Because you never returned my calls! And when I called back, I was told my name and number was given to that "department" But I never received a call... That's just pathetic. The real issue is when they came out this year to do start up, I mentioned a rain sensor was sitting on the ground since they did my system they fixed 2 things WITH OUT asking me or calling me first and I cant believe a company that prides themselves on "communicating with the customer" when I told him I had a rain sensor siting on ground, he said ,
"I will look at it"
And fixed it and charged w/o my authorization, although it was only 2 little screws, they charged me for it and i would a done it myself and sent me a bill with unexpected up charges. They installed (2 screws) a rain sensor, that had been sitting on ground for months, and not sure they even ever put it on in the first place, but they charged me excessively to screw in 2 screws on that. No call from tech... If he can call to get the code to get in my garage, they can call and give a customer an estimate for a fix.
So when I got my bill I was furious !
So, I emailed and called 5 - 7 times and never got a "live" person
I did get a call back from a billing person, "Joanne" that was not interested in hearing what I had to say,and I then asked to speak to owner,and she was not receptive.
There are many other companies out there that would be happy to have my business twice a year that wont PAD the bill.
They note a 2 year sevice and parts warranty, and it is less than a year old ?...
I still have no resolution
"I will look at it"
And fixed it and charged w/o my authorization, although it was only 2 little screws, they charged me for it and i would a done it myself and sent me a bill with unexpected up charges. They installed (2 screws) a rain sensor, that had been sitting on ground for months, and not sure they even ever put it on in the first place, but they charged me excessively to screw in 2 screws on that. No call from tech... If he can call to get the code to get in my garage, they can call and give a customer an estimate for a fix.
So when I got my bill I was furious !
So, I emailed and called 5 - 7 times and never got a "live" person
I did get a call back from a billing person, "Joanne" that was not interested in hearing what I had to say,and I then asked to speak to owner,and she was not receptive.
There are many other companies out there that would be happy to have my business twice a year that wont PAD the bill.
They note a 2 year sevice and parts warranty, and it is less than a year old ?...
I still have no resolution
Response from GREEN ACRES SPRINKLER CO INC
"[member name removed] was explained the charges when he called in to inquire about his bill. To clarify, our start up service is a time & material based service. [member name removed] has a larger system, so it takes longer than our minimum service call. What [member name removed] failed to mention in his comments is that he asked us to remount his rain sensor which had been removed by either his roofing or gutter company. To respond to his comments of excessive or padding charges, it took a total of 10 minutes to remount the rain sensor & repair a leak in his drip system. The total amount for the repairs would have approximately $20. The rest of the charges were for starting up his system and going through each zone to check for proper adjustment. The vast majority of our clients just want us to fix whatever is wrong within reason. We feel that $20 is a reasonable amount to do 2 small repairs, which one repair was requested by [member name removed]. That is the reason [member name removed] was told that there wouldn't be an adjustment to his bill."
Michael J.
Oct 2013
I have used this company before at my previous home and would not consider using anyone else because from the estimator's to the receptionist to the installers they are professional all the way.
Rob came out to give me the proposal and we hit it off right away. He asked a lot of questions and actually listened to what my wants were and compaired them to what the actual needs were and we came up with the perfect plan. They had to work around landscapers who were tearing up the front lawn and they did not miss a beat, even the landscapers were impressed with how the installers left the front lawn after they were done. The landscapers told me about all the nightmares they see and Green Acres did a great job. It made laying the new sod down so easy for them.
Because the landscapers were running a few days behind schedule due to weather, Rob split up the work and completed the back yard and North side of the house early so I could use the system right away in those areas.
After the entire system was installed, the crew leader walked my wife and me through how to use and program the system. He was very patient with us on the new system and even programed the special watering needs for the new sod into the system so I did not have to worry about it.
Overall they were just the best!
Michael Johnson
Ross B.
Sep 2013
good
TIMOTHY S.
Jun 2013
.
Lawrence S.
May 2013
unknown
James C.
May 2013
Prmpt on estimate. We used a different contractor. Less expensive.
CHRIS W.
Dec 2012
I got a quote quickly, they were able to sneak in the work within a couple of weeks before winter and did a great job. Communication was great. They were in and out quickly and you can hardly see where they dug up the new trenches. They also were able to create a new color coded map showing the new zones for the yard.
Blair B.
Jul 2012
Our sprinkler system didn't make it through the winter. We have some guy that was blowing out the neighbors system, winterize ours. Won't do that again. We had a cracked shutoff valve that I replaced. When turning the system on for the first time, one zone wasn't functioning and a few of the heads were mis-aligned. Green Acres had serviced us in the past so I shot them an e-mail. They responded a day or two later and scheduled a time that they would be out there. They have always "just taken care it". The only frustration is the 8-12 window. I understand it, but we paid for the remote control piece to be added to the control unit so it could be serviced when we are not home. But they still require someone to be there and they won't take a garage code. Everything else has been wonderfull and we will continue to use them.
Jan R.
Jun 2012
Called from Angies list, they were prompt and patient with an elderly renter.
Jeremy E.
Jun 2012
Overall we were very pleased with the service provided.
Judith T.
Oct 2011
We have some areas we are still having trouble getting water to but for the most part they did a good job.
JAN C.
Oct 2009
I live in a complex and so, they installed it in my portion of the lawn. They did the work quickly just the way they said they would do. They gave me the price beforehand and that?s what it turned out to be. The price was what I had expected it to be. So, I have no complains at all. I would consider using them again, if needed. They will be doing my annual winterizing too.
CRAIG L.
Sep 2009
The experience has been generally positive. I have been always happy with them.
SARAH O.
Jul 2009
They were thorough, they got accustomed to our yard and did a good job. They discussed everything in detail with us before starting the work. They answered all our questions clearly. They definitely were the most expensive, but worth it. They did everything they said they would. I know I paid for what I got. However, I think it could have been a little cheaper.
SARAH O.
Jul 2009
They were thorough. They custom built the system for our yard which was a plus because other companies just wanted to throw in some sprinklers and walk away. They answered our questions and were definitely expensive because they just did what needed to be done and not what they wanted to do.
MARYLOU O.
Jun 2009
They are on time, here when they say they will be, reliable, and I can't recommend them highly enough.
KATHLEEN D.
Oct 2008
Ed came out for the estimate. This is a long established company in the irrigation business and one could tell immediately that Ed is a professional. He was very detailed in his analysis of my yard and the potential plumbing needs. There was a spot in my basement that was going to need some tearing out and he assured me it would be put back together perfectly and he himself did it. He said that the yard would look like new (only green and better) in three weeks and that I would not know they had been here. To say the least I was skeptical...especially since I was home that day (against their advice) and watched the process. Well Ed was right and I just love the result...best looking yard in the area. We had invested in landscaping the year before and I could not keep up with the watering with this dry summer (and they seem to be getting dryer each year) and actually it took the fun out of leaving worrying about the lawn and plants getting brown. I highly recommend Green Acres...very nice crew and very responsive to all my questions. They were my highest bid, but I think that is because Ed anticipated the complex plumbing and layout issues and therefore no surprises. I highly recommend them for your irrigation needs. Also they were able to arrange installation with a short lead time which was important to me.
CHARLENE D.
Jun 2008
First I got my list off Angie's. It ended up coming down to those people. I went with this one because he was certified. His price was right in the middle. He put in my sprinkler in the beginning of May. We had one problem with it. They did not make it clear how they would work with the electric part of it. So they used a power cord. What they explained to me wasn't what they ended up doing. My husband and I are going to have to go and get an electrician. I didn't really like the crew they used. They walked through my garden. But once I pointed that out to them, they corrected it. They didn't make sure one of the valves was totally closed off. The two times I called them with the problems, they came very promptly. They did the work in a timely, neat manner. They came when they said they would. I would have given them an A overall if not for the clarity issue with the electrical.
LILIA S.
Dec 2006
Excellent and professional. They also come every fall and spring to turn the system on and off. They call to schedule, which is a good reminder to us.
Licensing
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FAQ
GREEN ACRES SPRINKLER CO INC is currently rated 4.7 overall out of 5.
GREEN ACRES SPRINKLER CO INC accepts the following forms of payment: CreditCard
No, GREEN ACRES SPRINKLER CO INC does not offer free project estimates.
No, GREEN ACRES SPRINKLER CO INC does not offer eco-friendly accreditations.
No, GREEN ACRES SPRINKLER CO INC does not offer a senior discount.
No, GREEN ACRES SPRINKLER CO INC does not offer emergency services.
No, GREEN ACRES SPRINKLER CO INC does not offer warranties.