Gene's Water & Sewer Inc
About us
Gene’s Water and Sewer can repair your broken sewer or water lines without disturbing your beautiful landscape. Using Nu Flow trenchless repair technology, new pipe liners can be installed in your current pipes without the need to dig trenches and tear up your yard. We’re certain you’ll appreciate the care your property will receive, and the money you’ll save from this revolutionary process.
Business highlights
Services we offer
Water & Sewer Uitilities - Installation & Repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 11% | ||
| 0% | ||
| 2% | ||
| 2% |
I believe that Gene's either 1) missed the second break when they did the first repair, or 2) may have caused the break when they filled in the hole.
The owner of Gene's refused to stand behind the quality of their work, claiming the break may have been a new one. The only compensation Gene's offered was to waive the fee of a few hundred dollars to send equipment to my house and do a new repair.
They proposed fixing the second break for about $3,600 which is in addition to the $3,000 I had already paid. I told a manager that I did not expect them to lose money, but that I did expect them to stand behind the quality of their work and reduce the price. The owner of the company did not return my calls even though I left two messages.
I got a recommendation for Inter- City Sewer who proposed to fix the line for $2600. Inter-City said if another problem is found six months after they do the work, they will come out and dig up the hole for no cost and fix it for free if it appeared that they missed it or caused it.
I would not recommend Gene's Water and Sewer.
They were courteous, fast and clean. I would highly recommend this company!
Gene's did a great job. My neighbor and I shared the main line. During the permit process we discovered a hook up had been installed at the curb in the 70's. They detached my line from the shared line and ran all new pipe to the curb. Also helped me work to get sidewalk replaced. Prices are the most reasonable I have found and work was done perfectly.
"We quoted this job based on normal digging conditions, when we got to the job and found out there was a high water table I notified the owner of the situation and the possibility of additional cost, this was on 5/8 we since had the wettest June in many yrs. His desired resolution for completing the job with no additional cost is unknown. Now that the house has been sold I would suggest the new owner get additional quotes and hire there own contractor."
They dug the hole and lined the pipe in the first day. The pipe cured overnight and the next day they finished the job, got inspection approval, filled the hole, compacting the soil a few times as they filled it, cleaned up the lawn and were done by noon.
I just had new sod installed in the front yard the previous year so it was unfortunate that this had to be done, but the guys did their best to minimize extra damage. Looking back I would have liked to try putting heavy boards down to hopefully minimize tractor tire indentations by spreading the weight out, but it may not have helped. I'll see if the indentations go away this spring after the winter freeze/thaw cycle. I'll also be watching the tree to see if it survives the root damage. I hope it does, but I don't think the job could have been done any other way to minimize root damage since the pipe break was within 2' of the tree trunk and due to the stuck sewer auger cable they had to dig a hole to get it out.
The crew was friendly, patient and did a great job. I really appreciate their hard work and would recommend Gene's Water and Sewer to repair existing sewer pipes and pipe lining. Check out pipe lining if you have old sewer pipes, large trees and landscaping you don't want damaged.
"This asphalt patch is a temparory patch which will be permanently patched by the City Of Minneapolis on their schedule. The cost of this patch by the City of Minneapolis is included in your permit fee."
The guys who did the work arrived on time, were extremely professional and very good about causing minimal disruption to the front lawn, landscaping and retaining wall. The section of the pipe in need of replacement started at our foundation and extended out 6-8 feet into the front lawn. They had to jackhammer through a section of the sidewalk and used a rather large backhoe to dig down to the sewer line. The hole they dug and worked in was just large enough to do the job. Once the pipe was replaced, they did a thorough job refilling the hole making sure to tamp down the earth. In the end, there was little dirt left behind on my lawn and very virtually no additional settling of the filled in hole (due to the tamping). Frankly, I was amazed at how adeptly they worked the backhoe and how they managed to not tear up our front lawn. They were great to work with and I would recommend this company to others.
Overall, it was a very good experience. The only thing I was unhappy with was that since the pipe was underneath our front walk, they broke the concrete up and put it in a pile in my yard. Given the season, I can't find anyone willing to lay new concrete for me and take the old blocks away. Thus, the front walkway is in bad shape.
I really want to compliment Gene's for how they handled what could have been a very easy (and profitable!) upsell opportunity for them once we had the ground opened and the break spotted. As part of the initial estimate, it was agreed that they would repair the break and line the existing sewer line from the break point (which was just on the lawn side of the curb line) to where it met with the city main. I had talked with Eric previously about the pros and cons of lining the remainder of the sewer line (which was 60+ years old!) from the break point back to the house. Instead of pressuring me to spend the additional $4,500.00 to line the rest of the sewer line, he told me that, while it might be a good idea, it certainly was NOT necessary. He told me that he's seen lots of clay tile sewer pipes last for years and years. He NEVER even once gave me the slightest hint of pressure. If anything, it seemed that he was trying to assure me that, if money was an object, we'd be just fine without lining the pipe.
However, when the ground was opened up, I decided that it would be cheap "insurance" to go ahead and spend the extra money to line the entire length of the sewer back to the house. In my mind, the benefits far outweighed the additional cost. Plus, since we had already dug up the lawn, it only made sense to do it now as opposed to at another time when there would be an additional charge for digging things up again.
I can't express how comfortable it felt to be able to make the decision to spend the additional dollars in the absence of any pressure from Gene's.This was so far removed from some of the "horror stories" I've heard from other companies that use every tactic under the sun to maximize the profit that they make from every job. It truly was a breath of fresh air.
When everything was said and done, the guys really went above and beyond the call of duty to clean up the lawn as much as possible. A hose that was pulled out was put back neatly where they found it...and they left the lawn in as good shape as could be expected, considering that they'd dug up a 3' x 5' hole.
These guys get my highest recommendation!
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