About us
Additional phone - (763)6566446. Additional fax - Additional email - [email protected]. Additional contact name - Margie Martin.
Business highlights
34 years of experience
Services we offer
Auto sales, repair, body work, parts & accessories.
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Reviews
4.720 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 15% | ||
| 0% | ||
| 5% | ||
| 0% |
Filter reviews by service
Showing 1-20 of 20 reviews
Wade M.
Jan 2017
Auto Sales
Then purchase went well.
Jerome M.
Jul 2015
Auto Service, Oils/Lubricants
.
Response from Friendly Chevrolet
"[Member name removed], thank you for your 5 star rating! Don't hesitate to contact us if there is anything else we can do for you. Best, Patrick Johnson | General Manager"
Marc R.
Jul 2014
Auto Service
I would not recommend the service department and will never go back. The two men that assisted me were rude, arrogant, and unfriendly. I had a horrible, degrading experience. When I dropped off my car, the man who assisted me was unfriendly and had a negative attitude, as if to say that he did not have time to assist me. Once the paperwork was completed, I requested to have a loaner car (which I had been informed of two times prior that one would be available only for the duration of the service - approximately 2.5 hours). I was informed that there was not a loaner car and, when asking what they could do to assist me, they replied "there is nothing we can do." As a result, I had to walk two miles to work (yes, they didn't even offer a ride).
When I came to pick up my car, neither of the men who assisted me (one of whom was the service supervisor) talked to me or explained what had been done. The service supervisor handed my carbon copied sheet to the cashier and seemed to intentionally avoid making eye contact with me. Looking through the paperwork, I noticed that there had been a multi-point inspection completed (standard with every car that goes in to the shop). Under the section there was a bunch of car-phrase jargon and a statement stating, 'Car is unsafe to drive in this condition.' I asked the cashier about this and she just shrugged. When I asked to speak to the service supervisor, she stated, "Oh, he is busy right now," and did not even offer to let me talk to someone else.
I took my car to a different dealership for a second opinion and it was amazing how the service and assistance differed. Not only that, they beat "Friendly's" price by 30%.
When I came to pick up my car, neither of the men who assisted me (one of whom was the service supervisor) talked to me or explained what had been done. The service supervisor handed my carbon copied sheet to the cashier and seemed to intentionally avoid making eye contact with me. Looking through the paperwork, I noticed that there had been a multi-point inspection completed (standard with every car that goes in to the shop). Under the section there was a bunch of car-phrase jargon and a statement stating, 'Car is unsafe to drive in this condition.' I asked the cashier about this and she just shrugged. When I asked to speak to the service supervisor, she stated, "Oh, he is busy right now," and did not even offer to let me talk to someone else.
I took my car to a different dealership for a second opinion and it was amazing how the service and assistance differed. Not only that, they beat "Friendly's" price by 30%.
Response from Friendly Chevrolet
"I am very sorry to hear of your recent discontent with our service department. It is always our goal to achieve 100% customer satisfaction, and it comes with great disappointment when we fall short with our guests. I assure you that poor customer service is not how we intend to conduct business, which is why I would like to get in touch with you. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation and the chance to make things right. I look forward to speaking with you and regaining your trust in our business. Sincerely, Patrick Johnson | General Manager | 763.786.6100 | [email protected]"
Tracy B.
Jun 2014
Auto Service
Friendly Chev is the best! I have purchased two vehicles from them and every aspect of those transactions has gone wonderfully. Russ Kunzer in service, Brian Taylor and Mike Swords in sales are fantastic! They are people you can trust. I have never felt pressured and know they are being honest with me when I take my car in for repairs. I would highly recommend Friendly Chev for buying a new car or servicing your current car!
Response from Friendly Chevrolet
"Thank you for taking the time to share your feedback! I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Friendly Chevrolet. We can’t wait to see you for your next servicing appointment; be sure to check out our latest deals on Facebook and Twitter before you come in. Thanks for the recommendations! Brian Taylor | General Sales Manager"
Anne B.
Sep 2013
Auto Service
Didn't have to wait. They also washed the car and there is free popcorn while I waited!!
Response from Friendly Chevrolet
"Dear [member name removed], Thank you for taking the time to let us know you had a good experience. We try to make our customers feel welcome and comfortable when they visit our dealership, and we place a high importance on providing timely services. If you ever need anything or have any questions, feel free to contact us by phone or stop by the dealership. Visit our Facebook and Twitter pages to let us know how everything is going, and we hope to see you soon. Sincerely, Brian Taylor General Sales Manager"
Barb A.
Sep 2013
Auto Service
We always check for a coupon either online or in the 'coupon packets' that come to our door! Then it is approximately $25, a great value! We have always been pleased with the oil change service that we receive and we utilize their service as often as we need it.
Response from Friendly Chevrolet
"Dear (member name removed), We are glad to hear that our promotions benefit you when you are in need of an oil change. It is good to hear that this effort benefits our customers, and we appreciate you taking the time to let us know. We sincerely hope to see you in the future, and look forward to providing a positive customer experience moving forwards. Keep us up to date on your future endeavors and your vehicles through Facebook and Twitter, and if you need anything stop by the dealership. Sincerely, Brian Taylor General Sales Manager 763.786.6100 [email protected]"
Bonnie O.
Jun 2012
Auto Service
They have good certified mechanics that I trust. I also like that they are close to me. The shop area is clean and everyone you deal with is friendly and knowledgeable. They do good work and you can trust them. It is always more expensive when you go to a dealership for auto work.
Karen L.
May 2012
Auto Service
They are very professional, helpful, responsive and their pricing is excellent. When I go there I deal with Russ Cunder and he is the most helpful and friendly person. He is the best.
Chris C.
Jun 2011
Auto Service
They did a good job and completed the repair in a timely manner. The price actually came in $5 under the estimate. I would use them again in the future if necessary.
David C.
May 2011
Auto Sales, Auto Painting + 1 more
Overall my experience was good
Homeowner
Dec 2010
Auto Service
I use them because I like their honesty. I know a lot about cars and I don't like working on them anymore.
Nick L.
Sep 2010
Auto Sales
Tested 18 other vehicles at various locations and the folks at Fridley won us over. Would definately go back!
DENNIS H.
Sep 2009
Auto Sales
They were the closest and a lot of people from my family bought from them. They were very friendly and very helpful. I was very happy with them and they ran check ups on it. We got some discount on the price. I would use them in future if need be.
LOUIS M.
Oct 2007
Auto Service
They solved the problem promptly. We were 12 weeks past our warranty, but because we had such low mileage they offered us Goodwill Assistance. They covered the repairs in full. Great outfit.
HEIDI N.
Oct 2006
Auto Service
The front turn signals on my car stopped working. I replaced the bulbs a few times;each time, the new bulbs burned out within a few days. I noticed that the ceramic on the bulb was charred. On my car, the turn signals are also the running lights, so are on anytime the car is running. I called them on a Saturday morning, and they were able to fit me in the same day. They replaced one light socket, and cleaned the other. The second light socket stopped working within a day, so I returned on Monday night, and they replaced the second socket as well. Both have worked without a problem ever since.
Homeowner
Oct 2005
Auto Sales
FRIENDLY, AND THEIR CUSTOMER SERVICE TOP-NOTCH. SERVICE DEPT, VERY GOOD AS WELL.
KENNETH L.
Sep 2005
Auto Service
THE SERVICE TECH DID NOT GET BACK TO ME IN A TIMELY MANNER AND THE TECH SCHEDULED ME FOR AN EVENING REPAIR WHEN THERE WERE STILL EARLIER OPENINGS. I FELT THE PRICE WAS FAIR FOR THE QUALITY OF WORK PERFORMED. IT MIGHT BE ON THE HIGH END OF THE AVERAGE, BUT I WOULD GO BACK AGAIN.
KRISTEN P.
Nov 2004
Auto Service
THE OVERALL EXPERIENCE WAS GOOD. HOWEVER THE ESTIMATE FOR TRANSMISSION REBUILD WAS REALLY HIGH. THEY SUGGESTED A LOT OF OTHER SERVICES I DIDN'T CHOOSE TO PURSUE. THEY WERE VERY HONEST AND UPFRONT ABOUT WORK DOING AND ESTIMATES. THEY WERE A LITTLE SLOW IN COMPLETING THE WORK BUT VERY RESPONSIVE TO PHONE CALLS. THEY TOOK THE TIME TO EXPLAIN THINGS TO ME.
CHRIS B.
Sep 2003
Auto Service
unknown
SANDRA R.
Sep 2001
Auto Sales
unknown
Homeowner
Sep 2001
Auto Sales
unknown
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Friendly Chevrolet is currently rated 4.7 overall out of 5.
Monday: 8:30 AM - 8:00 PM
Tuesday: 8:30 AM - 8:00 PM
Wednesday: 8:30 AM - 8:00 PM
Thursday: 8:30 AM - 8:00 PM
Friday: 8:30 AM - 6:00 PM
Saturday: 8:30 AM - 6:00 PM
Sunday: Closed
Friendly Chevrolet accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Friendly Chevrolet offers free project estimates.
No, Friendly Chevrolet does not offer eco-friendly accreditations.
No, Friendly Chevrolet does not offer a senior discount.
No, Friendly Chevrolet does not offer emergency services.
Yes, Friendly Chevrolet offers warranties.
Friendly Chevrolet offers the following services: Auto sales, repair, body work, parts & accessories.