ERICKSON DRAIN & SEWER SERVICE

It looks like it Erickson Drain & Sewer that I used.  I did find them on Angie's List.  They had a special but I don't know if I went on Angie's List and got it, I think they honored it anyway.  They were here in February of 2017.  It was probably about $125.  They did have a piece of equipment that was kind of faulty, but they managed to make it work. 

Troy was hired to clean my tub drain.  I did tell him that my husband in the past had used a drain cleaning product. He could not get the drain plug out but was able to snake and clean my drain.  After he left i cleaned my tub and realized the Porcelite finish on the tub had been chipped by the drain.  I contacted his business and was directed by his wife to send a picture so she could show Troy the damage.  Troy did call me back and was immediately defensive.  He indicated that he used a tarp and could have chipped the tub but said that the finish was weaken by the use of a drain cleaner.  What he didn't realize is that when my husband used the drain cleaner he used a funnel and was very careful not to get the drain cleaner on the tub finish.  He did offer to tear up my check and I did accept that offer.  My main concern is that the chip was not pointed out while he was at my home and when he contacted me he was very angry and placed the blame on my husband and drain cleaner.  Professionalism and an apology go a long way in the service industry and may have resulted in a different outcome to this situation.

THE COMPANY IS VERY FRIENDLY AND FAMILY OWNED. THEY HAVE A QUICK RESPONSE AND I HAVE USED THEM MANY TIMES IN THE PAST .