
Empire Today
About us
Empire Today®, Makes Beautiful New Floors Easy. Call 877-799-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-799-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-799-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.
Business highlights
Services we offer
Empire Today offers quality, Hardwood, Laminate, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
46% | ||
19% | ||
9% | ||
3% | ||
24% |
"Dear customer, thank you for making us aware of this matter. We'll be looking into your concerns, and we'll be in touch with you shortly."
"Dear Customer, we're sorry to hear that you feel this way, and we'll be further reviewing your concerns."
"Dear Customer, We regret to hear this, and apologize for your experience. We understand that your order is now cancelled. If you continue to have questions and/or concerns please contact us at customersupport(at)empire-today.com. Thank you."
"Dear Customer, Thank you for your review and we are so please your installation went so well."
"We love to hear from our satisfied customers, and are thrilled to know that we surpassed your expectations every step of the way. Thank you for sharing."
"Dear Customer, We regret to hear that you feel this way. We'll be following up with you soon to learn more. Thank you."
"Dear Customer, We sincerely regret to hear that this was your experience. We understand that we have been in contact with you regarding your concerns, please email any further questions to customersupport at empiretoday.com. Thank you."
"Dear Customer, We are glad to know that your experience was a positive one. Thanks for sharing!"
"Dear Customer, we are disappointed to hear that this was your experience. Your concerns are important to us and we assure you that we will be reviewing this matter further. Thank you."
I gave Empire a call the day after installation and was asked to send in pictures of everything, which I did right away. I have not been able to get a response since, even after following up today. Customer service, among everything else that has happened, has been horrible. If you want a professional carpet company, you may want to look elsewhere.
Update: I just found out that the metal carpet transition strip into our closet is also not secured to the floor. Yet another disappointment with this installation and this company.
"We’ve read your review, and we regret that your concerns have not yet been addressed. We never want our customers to be disappointed in the work that’s done in their homes, and we will be contacting you shortly to learn more about the situation and help make things right for you. You can also reach us at [email protected]. Thank you."
"Thank you for taking the time to share your concerns with us. We understand that we were previously in contact with you about this issue and agreed upon a resolution. We would be happy to speak with you if you would like to discuss the situation in more detail or if you have any other questions or concerns. You can reach us at [email protected]. Thank you."
"Thank you for taking the time to share your experience! We’re thrilled that you enjoyed working with us!"
"We’re glad that you took the time to share your experience. We’d like to know more about your experience and address any concerns that you may have. We will be contacting you shortly, and you can also reach us at 888-588-2315 x3555 or [email protected]. Thank you. Angelica Snell, Resolution Team Manager"
"Thank you for bringing your concerns to our attention. We want to know more about the situation, and we will be following up with you shortly to discuss this further. You can also reach us at 888-588-2315 x3555 or [email protected]. Thank you. Angelica Snell, Resolution Team Manager"
Did enough sawing in the house to create a day's worth of cleaning up dust from furniture, floors, baseboards, window sills, screens, glass, doors .....
Overall, the floors look good except for the 22 x 1 inch, 6 x 1 inch, another 6 x1 inch, and 10 x 1/2 inch gaps in the closet. The installer said Empire didn't give him enough material to complete the closet, but left two unused planks in our garage.
Empire does not have their own installers, but rather takes bids from local subcontractors. It is a 'crap shoot' who will come. This guy had no business card, no company name..., was pleasant and gregarious though.
...... In retrospect, I should have pulled up a chair and observed the process for the twelve and a half hours the crew was here.
My advice: Don't sign anything with Empire until after you investigate the independent installer's past performance.
5/8----- Margret, customer relations from Empire, sent out a different installer to rectify the closet problem, Hugo, he did a good job. Changed my rating from "C" to a "B". --- No reimbursement, at this time though, for the day of cleaning up after the original installers.
5/28 - Empire was scheduled to do my kitchen floor, but I canceled in within the "three day window" after the initial bedroom floors install issue. -- so I contacted their other heavily advertised competitor in the area, 651Carpets. That local company turned out to be a huge mistake. Unlike Empire, there is no way to contact a customer rep, no phone# or email at 651carpets - one can only contact a receptionist/scheduler. Empire's professionalism in dealing with customers' concerns via phone, email and several contact people who want to fix the problem is incomparable with 651Carpets. After impossible communication and unresponsive behavior with folks at 651Carpets concerning our kitchen floor install, I changed my rating for Empire (again), up to an A.
"Thank you for bringing your concerns to our attention. We always want our customers to be satisfied with the work that is done in their homes, and we will be following up with you shortly regarding your concerns with the dust and your overall installation experience. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
"Thank you for taking the time to share your experience with us! We’re glad that everything went smoothly, and we hope you’re enjoying the new look and feel of your home! Jeanette Ramey, National Customer Service Manager"
The salesperson was quick and pushy, almost like he was trying to make a quota for the day. He showed us what he had and we felt pressured into signing for the "better deal" and his sales tactics.The first install went horrible. We had brand new fabric wallpaper just installed, and the Empire carpet installers were careless with the new pieces of carpet dragging them across the fragile cloth wallpaper fibers, causing them to fray in some spots. When they laid the carpet down they had to splice large chunks of carpet because they didn't cut the corners correctly. In one area it was bare where there wasn't any carpet at all. The vinyl flooring bubbled up in a lot of areas, and it still isn't adhering to the floor underneath. You can still see large one foot in diameter bubbles under the vinyl floor. The second time they redid the carpet, and the installer took the brand new WHITE carpet out to the black asphalt driveway and cut the pieces that he needed out there and brought them in to be put down. For the most part this process went okay. The carpet peeled for several months causing the vacuum bags to fill up every time I vacuumed. The carpet isn't as good as we hoped it would have been. There is an area that is about 8 inches in diameter that is a darker shade than the rest of the carpet.
"Thank you for bringing your concerns to our attention. We regret that you are still experiencing issues with your products, and we would like to know more about the situation. We will be following up with you shortly and you can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
"Thank you for bringing your concerns to our attention. We never want our customers to be disappointed in our service, and we regret the issues that occurred during your installation process. We understand that everything has been completed to your satisfaction. Please don’t hesitate to contact us with any additional questions or concerns. You can reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Licensing
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