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DSS EXTERIORS

About us

ADDITIONAL CONTACT: . DBA: DSS COMMERCIAL, INC. LICENSE#: BC626389. ADDITIONAL CONTACT NUMBER JIM AT 612-521-2423 FOR APPOINTMENTS: MON-FRI 8:00 AM-6:00 PM. DSS offers discounts for Senior Citizens as well as discounts for active and former Military, Public Safety Personnel including, Police, Sheriff, Firefighters, EMS, Paramedics, EMT's.

Business highlights

Emergency services offered
42 years of experience

Services we offer

ADDITIONS, ALGAE GROWTH, BATHROOM REMODELING, BLISTERING, BUCKLING, CEILING SPOTS, CURLING, DAMAGED FLASHING, DECKS, DOORS, FASCIA &, FULL SERVICE RESIDENTIAL & COMMERCIAL CONTRACTOR, GARAGE, GUTTERS., HAIL, ICE, INSULATED AND REGULAR SIDING REPLACEMENT, KITCHEN REMODELING, MISSING GRANULES, MISSING SHINGLES, ROOF INSPECTION, ROTTING, SKYLIGHTS, SNOW, SOFFIT, STORM DAMAGE, TREE, VENTILATION, WIND, WINDOW REPLACEMENT

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.85 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
0%
2
40%
1
0%
Showing 1-5 of 5 reviews
Victoria M.
Oct 2012
2.0
$14,000
This was not a good experience.  DSS Exteriors are insurance storm chasers.  They negotiate with the insurance companies, asking for more and more money.  They employ low wage workers to do the job.
The representative from DSS I was working with was fired while my job was being completed.  The new representative had anger management problems
Unknowingly I signed an agreement with DSS that included a section that stated that I would pay damages should DSS be fired before the entire job or items listed in the insurance claim was completed.
My insurance claim covered damage from hail for the following.
-Roof
-Siding - sand and repaint
-Skylight.
DSS roofed my house.  I was displeased with the communication on their part, their response to my questions, and the feeling that no one was in charge or giving me information about my project.
DSS asked for more money for sanding and repainting from my insurance company.  They used a false quote written up by a company representative claiming that there was $$ necessary for lead removal on the house. I contacted the painter on the bid, he said that a representative from DSS just used his letter head and wrote up the receipts himself.  I paid for the repainting of the house myself, never using the portion of the funds gotten inappropriately by the false bid.
DSS took me to small claims court in order to win damages on the painting work not done ($$ from the fictitious painting bid).  At first when I fired them they tried to charge me 2/3 of the work left on the house.  In court, their representative, Jim Krema, stated that I was trying to commit insurance fraud.  I guess I have no experience with the bad side of people, because I was so shocked by the lies that I failed to represent myself and ended up paying them $900 dollars to cancel work that they had lied about in order to get more money from my insurance company.  
My house is repainted a beautiful blue.  I paid for it myself.  The roof is okay.  If you are thinking of using DSS Exteriors I would look elsewhere.  If you do use them, DO NOT SIGN THE SERVICE AGREEMENT.  If you do, you cannot fire them for ANY REASON, or you will end up in court.

Donald N.
Apr 2012
5.0
Yes, I recommend this pro
They did an excellent job. The inside and outside of our home looks beautiful since they completed the work. We were very happy with them. They put in new windows and an entryway, and it is just excellent work.

Sally C.
Jun 2011
5.0
Yes, I recommend this pro
$26,000
Didn't read the headings.  See above.

LAURA L.
Dec 2009
5.0
Yes, I recommend this pro
$200
Steven Long was very trustworthy and when I do get a new roof he will be the one I call. DSS Exteriors are the only roof contractor in Minneapolis, to my knowledge, that carry the Malarkey roof shingles and it is a very high quality shingle that is quite hail resistant.

REBECCA B.
Jan 2008
2.0
$9,000
The roof itself is OK, but the overall experience left a lot lacking. My dad secured their services (for our home as well as his) after speaking to a representative on the phone, as he is presently our landlord. They delayed appointments to select materials because they had other customers in the area who rescheduled on them. We had to pursue them in order to get them to complete the project at the property I live at, and I believe they still have not installed the roof on my parents house. They try to get all the money up front, yet fail to deliver service and will often not return or answer calls. I am giving them a D as the quality of the work is decent, but pretty much everything else is lacking. Also, according to their own site, they have over 20 years experience, but the company was only established in 2004. I'm suspecting they made the price they charged at the end match the insurance estimate to get the full amount.
Response from DSS EXTERIORS
"I must first apologize, while it is our wish and mandate to have our reps keep the customer informed and be responsive to their needs, especially when working with Insurance, as we all must be patient while the Insurance Company, and then the Mortgage Co follow procedures, and they all vary, but they all consume time, then we can act. We want our customers to know that they are very, very important to us and most of us do inform the customer so they feel comfortable during the lengthy process. It is much appreciated when the customer contacts the office when they are not getting the response they deserve from the rep. We do apologize for that dissatisfaction as a renter or an owner, we aim to please every time we have the chance. I am happy that our crews did work well for you. We always appreciate hearing that, and I do pass that on to them, it is nice to feel like your work is appreciated. As for the beginning of our Company, our website went up in 2004 or so and we separated the siding, roofing, windows, gutters and doors from DSS COMMERCIAL, INC which was formerly DSS and a sole proprietorship prior to that for many years. I would call it an evolution to DSS EXTERIORS, but the same promise for quality continues. We have always had Insurance and qualified people doing the many different trades, we have not always been a member of the BBB, we dropped getting listed during the later 80's and 90's due to some bad publicity they had received, and maybe just inside the 2000's, but we have chosen to be strongly involved with them again. We just separated the business a bit and began to focus on Residential as opposed to Multi-units, Commercial and Industrial, but we continue with DSS COMMERCIAL for those entities. ."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

DSS EXTERIORS is currently rated 3.8 overall out of 5.

DSS EXTERIORS accepts the following forms of payment: CreditCard

No, DSS EXTERIORS does not offer free project estimates.

No, DSS EXTERIORS does not offer eco-friendly accreditations.

No, DSS EXTERIORS does not offer a senior discount.

Yes, DSS EXTERIORS offers emergency services.

No, DSS EXTERIORS does not offer warranties.