Countrywide Home Loan Premier Lending Group

My Fianc? and I are a young couple and we found a great fixer upper for forty percent of what it had been bought for previously. So?I was referred to Kevin Quast at the Bloomington Countrywide office for a FHA 203K Loan. That?s the home repair loan where you add the cost of the rehab to the mortgage. We had been working with another Mortgage Broker who was not certified for that type of loan. This is a loan that takes a while to complete so from the beginning I was in a hurry due to the time sensitive nature of our home?s sales contract. After receiving all of my loan information, Kevin ignored my calls for over a week to both his company and cell lines. He then sent me an email saying his cell had problems because of Verizon. I don?t know why his office line didn?t work. After another week of two calls a day to Kevin, I threatened to find a new company to handle our loan. I received his first phone call ever @ 7:15 AM on a Friday while I was in the shower, needless to say he didn?t pick up my repeated attempts to call him back. A few days after this I finally got a hold of him and he promised that he had already started work on it and for us to stay with him. I took him at his word and gave him another chance I then finished all the steps he asked I do like paying for a 203K consultant who was actually quite professional and helpful(in retrospect that is why we stayed with Kevin). After this, another two weeks went by because Kevin was on vacation and doing training. He then decided to tell us that our cosigner was invalid as he was not a blood relative. This was day 38 he had our materials (I found out later that anyone worth their salt in the industry should have caught this day 1). I then amended the contract to solve the problem and got all of the information to Kevin and a week and a half went by. I was talking to Kevin and he seemed to not have a basic understanding of our loan so after some prodding I found out that he had not even started our underwriting and that it would take another 45 to 60 days from that point and that we needed to pay an extra point of interest and that our loan was almost a full point above par. By the way it says our contract expiration date in three places on the contract including in bold on the front page. At this point we had seven days left on our contract Countrywide had our information for 60 days and did nothing. We could have paid another $1,125 upfront and hope that HUD would grant us 3 extensions which if it didn?t work would mean we had nowhere to live and have no money left for a new house. We were forced to walk away from the $2,000 we had invested in this and look elsewhere. I cannot stress how important finding someone who is honest and actually picks up your calls really is.