Commers Conditioned Water Co

Commers installed a new water heater in June 2020. It has not worked since the day they put it in. We have had one problem after another with it. We have been without hot water many times and now it keeps overheating and the pressure release valve releases water flooding our utility room and basement. We keep buckets next to it so we can catch the water now. My husband has purchased and installed 4 pressure valves himself since October! We actually have to keep an extra on hand now. We have called and sent videos many times of the malfunctioning unit and they ignore us. They say they have checked with Bradford White the maker of the heater and they say it is working just fine. We cannot leave our house without shutting off the unit because we are afraid it will overheat again and release water all over the place and destroy our brand new $10,000 furnace or just flood out our basement. It is dangerous and they won't do anything about it. Worst customer service I have ever experienced. If I ever want to be able to leave my house again without shutting down my hot water heater, I'm going to have to spend several thousands of dollars to replace the heater they installed because they refuse to take care of the problem. It has been extremely frustrating and disappointing to say the lease.

Got double billed on are credit card to start with. The water softener did not work correctly. They said they were busy and would be a few weeks for a repair. Save your self some headaches and time and shop elsewhere.

David came out to install our new Commers water softener and perform the annual service and replace the filters on our under-sink drinking water filtration system. He was thorough and professional, making sure that I understood the operation of the water softener. He also explained their customer care plan for the drinking water system, which I took advantage of since it is a way to pay monthly for the annual service so we do not have a significant expense when it comes time to service the unit. The cost listed includes $1,699 for the installed water softener and $110.87 for the cost of the filters. There was no trip charge for the drinking water system service since it was done in the same trip as the water softener system.

Ivan was the service tech. He was very professional, explained the process and the equipment. This is our 3rd Commers water conditioner. We have had good service from the previous units.

Great customer experience - starting from getting information/quote to the actual installation. The installer called me prior to my appointment. When he arrived, he introduced himself. After he was done with the installation, he went over everything with me. Very professional company with great customer service.

It went really good. The gentleman was actually 10 minutes early for his appointment which worked perfect for me very professional courteous and a pleasure to work with. They are very honest company and did not try to sell me anything that did not need

The Commers installer, Greg, knew what he was doing and what had to be changed to accommodate the new water conditioner and in no time everything was in place.

This was supposed to be just our annual filter change for our reverse osmosis under-counter water filtration system. We knew we were on borrowed time with the membrane of our old unit, which had never been replaced. When the technician Dean recommended that we replace the membrane, he also offered the option of updating the entire system. To replace the two filters and membrane and sanitize our old system would have cost over $500. Although we did not feel pressured at all to buy a new system, we decided to do that since our system is old enough that more parts, including the tank, were likely to cost us more in repair costs in the near future. Because we have a very long history with Commers and trust them as experts in the water business, we did not compare prices. That is the only reason we rated them as a "B" for price because I do not truly know if the $949 price is an excellent price or not.

things went well, installer did a good job.

Dave was extremely informative about the various softeners that they offer and he walked us through a number of questions we had about the reverse osmosis unit. Follow up questions re: installation were answered almost instantly.

I had a water softener installed just under 2 years ago. The first years, experienced occational problems with it not softening the water. They said the problem was that I did not have enough salt in the system. I called them again within the first year and they said to see if it would regenerate. It did that time. Since that time, I have had occasional problem where the water gets very hard. When I called today to have them come out, The person I spoke said there was a $120 dollar service fee just to come out. I TRIED to explain that I have had this problem since the first few months and she would keep interupting me and would not let me explain. She then started calling me names, threatening me. I asked to speak with the owner and she refused to put the call through to him. She just hung up on me. I have had Commers in two other homes and never had a problem. But this time, not only am I having problems with the system, I have been treated very poorly by the staff at the company. Beware. You might get a good product like I did the first two times, but you might get a defective product like I did this time. And if you get the defective product, be prepared for very poor customer service.

.

I have been using them for 27 years.

I called Commers mid December 2016 for a quote to replace my old softener. I tried to haggle, they wouldn't, just gave me a set price. Refreshing. Next I called some competitors. They were about the same price, some were a bit cheaper but seemed pushy and too eager to upsell (too many questions, building a sales pitch, get me in their lead database, etc.). I called Commers back and they came out the next day. At my request, the installer re-plumbed my kitchen cold water line to no longer bypass the softener. No charge, impressive. He was punctual, fast, helpful, and cleaned his worksite when done. I was very impressed. The next day I noticed a plastic-y, semi metallic, bitter after taste in the water. I flushed all the lines and tasted multiple taps, all bad. Had my kids and friends try too, same opinion. I called Commers, they set a service call right away and suggested I regenerate the system because maybe the new resin beads were the culprit. So I did and it seemed to help a little. The tech showed up on time, found nothing wrong, added sanitizer to the brine tank. We both noticed the brine tank had a strong plastic off gassing smell, normal for new items, so I decided to leave it open for a few days. He suggested I flush the system a few more times as this seemed to help. I asked for more salt to compensate for the extra regenerations, he threw in a bag no charge. Before he left he notice I tripped over the drain spout and cracked the mount so he replaced it no charge. Overall great experience, great people, great company. My only suggestion is that they tell folks who use soft water for drinking to flush the system multiple times to get rid of that factory fresh “new car” taste.

As scheduled, Commers called at 7:30 am to establish the time of their visit.  The technician arrived promptly and went right to work.  We had considered buying a new faucet because of the leaking, but he felt that it was worth trying to tighten it to see if that would solve the problem.  Since then, we have had some leaking, but it does seem to be better than it was.  The leaking is at the base of the faucet above the counter so it can just be wiped up and does not cause water damage.  We appreciated being able to postpone the cost of a new faucet until next year.  The technician noticed that our filter membrane is the original one from 1998, and he wondered if it should be replaced, but he did not try to pressure us into buying it this year since the water pressure is still decent and the membrane is operating effectively.  The cost mentioned above reflects a senior discount of 10% on the labor.

.

unknown

unknown

Unbelievably satisfied with them.  They are wonderful.  They come out whenever we call them.  We found them at a home and garden show. 

unknown

unknown

unknown

unknown

They took about an hour or hour and half to complete the whole thing. They did a good job.

unknown