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About us
Closet Factory custom designs, builds, and installs storage/organization solutions for bedroom closets, entertainment centers, wall beds, garages, pantries, laundry rooms, mud rooms, home offices, and more. Whether the closet space is large or small, efficiency can be improved. In doing so, they use their own qualified, experienced, and dedicated employees; no subcontractors. They offer a variety of melamine colors and wood grains, as well as real wood products that can be custom stained and lacquered to match existing woodwork. Many accessories are available such as rattan baskets, metal baskets, belt racks, tie racks, wine and spice racks, telescoping rods, tilt-out hampers, hamper bags, laundry valets, pull-out trays, crown molding, and custom hardware. Their designers listen carefully when their clients tell them what they want, and they accurately measure the spaces. The result is a unique solution that suits the customers’ needs, desires, and budget. Each order is priced individually. The contract pricing includes materials, labor, and installation. They treat every project as a unique opportunity to design a new masterpiece, and customer satisfaction is their goal! Call 763-551-9100 to schedule a free in-home design consultation or for more information.
Business highlights
28 years of experience
Services we offer
CLOSETS, HOME OFFICES, ENTERTAINMENT CENTERS, LAUNDRY ROOMS, PANTRIES, GARAGES, MUD ROOMS, WALL BEDS, RETRO-FIT KITCHEN CABINET PULL-OUT TRAYS, COMMERCIAL BUILDING CABINETRY, SHELVING, STORAGE, FILE DRAWERS, DESKS.
Services we don't offer
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Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
15%
Accepted Payment Methods
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 7
Assorted photos uploaded by CLOSET FACTORY
Reviews
4.748 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 4% | ||
| 2% | ||
| 6% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 48 reviews
Joe P.
Nov 2018
We are extremely happy about every aspect of our new closet from Closet Factory. Janice was simply amazing, very helpful, very knowledgeable, up front and transparent about everything, and a really nice person who was fun to work with. The design/order phase with Janice was great, she came up with the best layout of anyone else we talked with, she was thorough and professional. The install phase also went very smooth. They were prompt, fast, clean, professional, and left the site looking great. The product itself is awesome. The hardware is high quality, sturdy and smooth. The panels/shelves/drawers are very solid and look excellent. We went with an all white system with brushed nickle pulls/accessories. Overall, we would highly recommend Closet Factory.
Response from CLOSET FACTORY
"It was such a pleasure working with [Member Name Removed] and [Member Name Removed] and seeing their remodeling in progress. They were excited about everything and worked out extra details with their Remodeling Contractor that helped with the Closet installation. It was great working with them!"
Lisa P.
Jun 2018
Prompt and frequent communication was much appreciated. Steve was great to work with as we planned the project and made some adjustments. Todd did a great job with the installation and I appreciated his suggestion for changing the original plan. He was prompt and efficient with completing the job. They both did a great job of completing the project and following up with the details.
ELIZABETH G.
Mar 2018
Timely, professional, and loved their ideas and outcome.
William W.
Feb 2018
I contacted three services and Factory Closet was the most creative and had the best price. Mary Sessing was my design consultant.
Linda D.
Jun 2017
Excellent. The designer did a great job utilizing as much space was possible in our closets.
Response from CLOSET FACTORY
"Our Designer Diane said it was so much fun to work with [Member Name Removed]---we installed organization systems in her previous home as well. They down-sized to this new home and utilizing all available space and customizing is the key. The systems were installed the Friday of Memorial Day weekend and [Member Name Removed] remarked that she wanted everything to be put away before starting the fun weekend. So we made sure the systems were ready and our Installer loaded the Van the night before and was at her home at 7:00 am. She's delightful and we hope to work with her again."
Kathy S.
Apr 2017
.
Catherine M.
Dec 2015
unknown
Oscar R.
Apr 2015
unknown
Tammy H.
Feb 2015
Everything went very smoothly and quick. Kelly came out and measured, sent me an estimate the next day., 2 weeks later it was installed. Everyone was professional and quick to get the work done.
I had no problems at all. It is expensive, but much less than some of the competition.
I love my new closet room.
I had no problems at all. It is expensive, but much less than some of the competition.
I love my new closet room.
Response from CLOSET FACTORY
"We enjoyed working with [Member name removed] taking a room of the house and making it into a walk-in closet. They have been updating and repainting the upper level and it looks great! When [Member name removed]sent in the review, she stressed how professional everyone is in our Group and gave us all "A" ratings, and yet the printed review shows a "D" in that category. We've tried a couple of times to get it corrected."
Cretia L.
Feb 2015
The consultant was great, professional and friendly. I did have a good experience with her, and she was knowledgeable about the job and the options. She also let me know about all deals I could take advantage of at the time. I did like that they come out right away to do the consultation, instead of emailing back and forth with pictures.
I had a timeline of a few weeks to get the job done, before I moved in. I do wonder if not being able to see my things was something that hindered the process, because I think the jewelry hangers, belt hangers seemed like afterthoughts instead of in the oringial planning.
I do like the result, but for the money think it could've had a little more functional thought to it. Also, on the day of construction, the builder was about two hours early. That's a little TOO early for me.
I had a timeline of a few weeks to get the job done, before I moved in. I do wonder if not being able to see my things was something that hindered the process, because I think the jewelry hangers, belt hangers seemed like afterthoughts instead of in the oringial planning.
I do like the result, but for the money think it could've had a little more functional thought to it. Also, on the day of construction, the builder was about two hours early. That's a little TOO early for me.
John P.
Feb 2015
Rick called to say he would be a bit late for our installation (terrible icy roads on the day of the appointment). He completed the work in a few hours ---and we are totally pleased with the results. Rick cleaned up after the installation, put up with our barky dog and was professional throughout the process. Great results for a great price.
Christopher J.
Dec 2014
unknown
Brian D.
Dec 2014
excellent
Kristen Z.
Sep 2014
The design was very good and she took a long time to prepare. The installers are very considerate and where also very kind and respectful to work with.
The only problem I had was on final payment and eventually they corrected it and apologized
The only problem I had was on final payment and eventually they corrected it and apologized
Kris S.
Sep 2014
unknown
GENEVA S.
Sep 2014
This space was about as small as possible for a closet, and was not very functional. What little space existed was poorly used and wasted. This company listened to my requests and needs carefully and devised a plan that looks great and functions well.
Polly S.
Jun 2014
Great! The installers were fantastic, enjoyable to have in home, respectful and punctual. Elly was fantastic and very creative with great ideas for enhancement recommendations! My mom passed away during this time and I was very surprised and appreciative of a condolence card from the team!
Hayley N.
Jun 2014
The entire project went great. April was our designer and she came out to our house twice for planning and design. She also came out during the installation. The installation went really smoothly. One closet had a minor measurement off but they were able to fix it and still complete the installation before the end of the day. I'm really happy with the finished product. I LOVE my new closets. The entry way is definitely a favorite as I know have shoe storage instead of just a pile of shoes on the closet floor. I've had the closets for about a month now and everything has been working great. The closet in the master bedroom has allowed my husband and I to fit all of our clothes into one closet. Love it!
LINDSEY A.
May 2014
Great. From our initial planning meeting to installation all went great. Price was reasonable. Main sales lady (I think maybe she's the owner?) was fantastic -- personable and knowledgeable. Assistant who takes calls and makes appointments was great as well. Installers were professional and courteous, came and got to work efficiently. We got several bids and Closet Factory's prices were competitive with the other providers we looked at.
My only complaint is that the shelves has somewhat "sharp" edges. If you scrape your knuckle over the edge putting things in or taking them out you can scratch your hands up. (I do this from time to time -- more than I'd like to. Maybe it's just me.) That's not a provider complaint as I'm sure she told me the edges were straight, but I didn't realize I'd have trouble like I do from time to time. Not a deal breaker, but a feature that is somewhat annoying at times. I know some of the other closet providers have rounded edges -- just something to think about when you're making your decision about what closet system to go with.
My only complaint is that the shelves has somewhat "sharp" edges. If you scrape your knuckle over the edge putting things in or taking them out you can scratch your hands up. (I do this from time to time -- more than I'd like to. Maybe it's just me.) That's not a provider complaint as I'm sure she told me the edges were straight, but I didn't realize I'd have trouble like I do from time to time. Not a deal breaker, but a feature that is somewhat annoying at times. I know some of the other closet providers have rounded edges -- just something to think about when you're making your decision about what closet system to go with.
Betty R.
May 2014
Prompt, well kept, efficient and excellent installers.
Donna K.
Apr 2014
As they said it would, as expected.
Gena C.
Apr 2014
They are responsive. They came out perfect, polite and helpful. They also have great designs and products but they are expensive so I can't use them in the future because of the price.
Wade O.
Apr 2014
Estimate appointment went very well. They actually ended up doing two drawings and took as much time as needed to make sure all our needs were met. We liked the fact the Closet Factory actually custom builds everything to fit exactly unlike other companies that have standard sizes which may leave gaps and wasted space. The materials are sturdy and solid. On the installation day they showed right on time and the install only took around and hour and a half. The installer was very friendly, helpful, and did not leave a mess. Overall a very good experience!
Jamie B.
Nov 2013
Elly and the install team were fantastic to work with. After contacting Closet Factory they were very quick to respond and set up an initial visit. Elly came out and she did a great job listening to what we wanted and was also able to walk us through some options we weren't aware of.
She returned the designs very quickly and was very easy to work with on some modifications. We really appreciated her guidance when we weren't sure of what we needed in some of the spaces. The prices seemed very fair for the amount of work done. All pricing was broken down so we could see how much each closet was and how changes we were thinking of would affect the final pricing. Elly did a great job designing the spaces to minimize the cost when possible while keeping our needs in mind.
The install team was fantastic. They were prompt, friendly and very efficient.
I would definitely recommend them and use them again if we need more work done.
She returned the designs very quickly and was very easy to work with on some modifications. We really appreciated her guidance when we weren't sure of what we needed in some of the spaces. The prices seemed very fair for the amount of work done. All pricing was broken down so we could see how much each closet was and how changes we were thinking of would affect the final pricing. Elly did a great job designing the spaces to minimize the cost when possible while keeping our needs in mind.
The install team was fantastic. They were prompt, friendly and very efficient.
I would definitely recommend them and use them again if we need more work done.
Response from CLOSET FACTORY
"I enjoyed working with [member name removed] very much. Their excitement for the project motivated me throughout the entire process. I always keep my customer's budget in mind when designing their project. It's helpful when customers share their budget needs so we can make appropriate modifications and not sacrifice critical design requirements. I am so pleased to know [member name removed] are happy with their final product and I look forward to helping more people live an organized life. We all thank you for your business. Elly Thorson and Closet Factory Staff"
Paula F.
Sep 2013
Very happy with results and our new closets. Everything is so neat and organized. Elly did the design and had lots of good ideas. She took measurements so that all the clothes and shoes would fit into the area that we had. We live in a mid century home with very small closets in the bedrooms. Now, everything fits and looks great. The new walk-in closet is in antique white with crown moulding and glass-like knobs - very stunning. Nancy and Sharon were of great help when I had questions on the phone. Brian, the installer does a very professional and precise job. Thanks, Closet Factory!
Response from CLOSET FACTORY
"As much as [member name removed] are enjoying their new closets, I enjoyed being able to help make them happen. Right from the start, they welcomed me into their beautiful home and told me all of their grand plans for it. They showed me all the neat upgrades to the home that they had already finished and it helped me understand their vision for the "grand" closet. [member name removed] had already picked gorgeous wallpaper and a stunning chandelier for the room and together, the finishes that we chose for the Closet System turned it into a stately dressing room fit for a royal. [member name removed], I thank you for choosing me and Closet Factory for this very fun project. We appreciate your business and would love to work with you again! All the Best, Elly"
Licensing
Bonded
Insured
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FAQ
CLOSET FACTORY is currently rated 4.7 overall out of 5.
Monday: 7:30 AM - 4:30 PM
Tuesday: 7:30 AM - 4:30 PM
Wednesday: 7:30 AM - 4:30 PM
Thursday: 7:30 AM - 4:30 PM
Friday: 7:30 AM - 4:30 PM
Saturday: Closed
Sunday: Closed
CLOSET FACTORY accepts the following forms of payment: Check, Visa, Discover, MasterCard
Yes, CLOSET FACTORY offers free project estimates.
Yes, CLOSET FACTORY offers eco-friendly accreditations.
No, CLOSET FACTORY does not offer a senior discount.
No, CLOSET FACTORY does not offer emergency services.
Yes, CLOSET FACTORY offers warranties.
CLOSET FACTORY offers the following services: CLOSETS, HOME OFFICES, ENTERTAINMENT CENTERS, LAUNDRY ROOMS, PANTRIES, GARAGES, MUD ROOMS, WALL BEDS, RETRO-FIT KITCHEN CABINET PULL-OUT TRAYS, COMMERCIAL BUILDING CABINETRY, SHELVING, STORAGE, FILE DRAWERS, DESKS.
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