CLEAN & ORGANIZE LLC
About us
CLEAN & ORGANIZE LLC is a local, independently owned Minneapolis, MN business since 1988. Fully insured, bonded and accredited with the BETTER BUSINESS BUREAU in good standing since 2007. Our household services include residential cleaning, home organizing and in-home cooking. Our mission is to become an extra hand in your home while using safe, earth friendly products. Clean & Organize LLC has been a forerunner in organic and earth friendly products since 1990 and conserves future generation resources by maintaining a paperless billing system. We guarantee our work and encourage communication for best service. Visit www.cleanandorganizemn.com and qualify for a FREE 30 minute consultation. Credit cards -Visa, MasterCard and Discover accepted.
Business highlights
37 years of experience
Services we offer
Residential cleaning with non-toxic products, in home cooking and organizing.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.625 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 4% | ||
| 12% | ||
| 4% | ||
| 0% |
Showing 1-25 of 25 reviews
Johan A.
Apr 2014
Knowing the house will be clean and tidy every couple weeks has really helped my wife relax at home. We both work and have kids so, like most households the days, we struggle to prioritize tasks. Having Clean and Organize spend four hours twice a month on the detail cleaning is awesome. It's nice to also have someone we trust in our home unattended.
Amanda D.
Mar 2014
Before I used Clean & Organize, I'd never hired anyone to clean my living space. Thus, I was initially hesitant to have someone in my home especially as I'm very particular about how things are cleaned. Yet with kids, job, work, and just life, we found we did not have time to clean our house beyond the very basics (like loading the dishwasher, sweeping, and wiping counters). Thus when I learned about Clean & Organize's reputation I was intrigued. I contacted them for an intake meeting; the staff member was very professional and answered all of my (many questions) and put me at ease. She was friendly and caring.
The Clean & Organize staff have been taking care of our home for about five months now (since we moved into this house--our first). They do a wonderful job. I trust them and look forward to them coming. They clean things I'd likely forget (like cleaning the light fixtures or vacuuming our couch) as well as the things I'd remember but not have the time or energy to do (like mopping our wood floors and dusting, which I avoid)
I've been very pleased and impressed. Without the Clean & Organize staff, our life probably would not function and it definitely would not be as pleasant. Coming home after the staff have been there is so REFRESHING. Anytime I've had a question or special request, I just contact the company and receive a prompt, friendly response. Particularly because I have small child and a husband with allergies, I appreciate the "Green" approach to their cleaning.
I highly recommend Clean & Organize. Their prices are very reasonable. Thanks!
The Clean & Organize staff have been taking care of our home for about five months now (since we moved into this house--our first). They do a wonderful job. I trust them and look forward to them coming. They clean things I'd likely forget (like cleaning the light fixtures or vacuuming our couch) as well as the things I'd remember but not have the time or energy to do (like mopping our wood floors and dusting, which I avoid)
I've been very pleased and impressed. Without the Clean & Organize staff, our life probably would not function and it definitely would not be as pleasant. Coming home after the staff have been there is so REFRESHING. Anytime I've had a question or special request, I just contact the company and receive a prompt, friendly response. Particularly because I have small child and a husband with allergies, I appreciate the "Green" approach to their cleaning.
I highly recommend Clean & Organize. Their prices are very reasonable. Thanks!
Response from CLEAN & ORGANIZE LLC
"Thank You for your wonderful comments! We do our best to take your requests seriously and respond in a timely manner. Your extra efforts to see that the house is picked up and ready for a thorough cleaning helps free up time to do the best ,deep cleaning possible. Thank you! Appreciate your doing business with Clean & Organize!"
CHRISTINE L.
Oct 2013
We hired Rosemary/Clean & Organize nearly eight years ago following the birth of our first child. Originally, we had our house cleaned every other Friday, and it included dusting, vacuuming, mopping and thoroughly cleaning our bathroom(s). This was especially important, given that we had two cats (and cat hair everywhere!) plus hardwood floors and lots of woodwork.
Now we have our house cleaned monthly, and Clean & Organize is as thorough as ever. Very respectful of our home - and very accommodating if we need to change the date of our cleaning. Also, incredibly reasonably priced for the quality of work.
Rosemary and her team have been an important part of us making our busy lives "work" - we are very happy with her and would highly recommend her.
Now we have our house cleaned monthly, and Clean & Organize is as thorough as ever. Very respectful of our home - and very accommodating if we need to change the date of our cleaning. Also, incredibly reasonably priced for the quality of work.
Rosemary and her team have been an important part of us making our busy lives "work" - we are very happy with her and would highly recommend her.
Response from CLEAN & ORGANIZE LLC
"Thank you for taking the time to post your review! Its clients like you who help make Clean & Organize successful!"
DAVID W.
Dec 2012
I used Clean & Organize to review my home
Laura M.
Nov 2012
I hesitated to write this review, because I think it's very important to be fair and balanced. To be fair, Clean & Organize was incredibly good at cleaning. The first few times I came home to find things like candleholders wiped down and cleaned and floors gleaming. But, from the beginning, for whatever reason, we struggled with communication. One of the sticking points was how they preferred to be paid. After a number of attempts I asked my husband to step in, because generally he's much more level-headed than I am. Even he got a bit frustrated.
The relationship ended just recently after my slow payment (I travel for work and not easy for me to get a check in the mail) prompted an email from the owner threatening court action for lack of payment and citing my husbands "hostile attitude". I completely understand the need for small companies to have prompt payment and I do not fault them for that. What I would expect, after a relationship of a few months and good payment history is a call asking about payment not a threat and reference to my husbands attitude. An important note, I received that email at 2:49 pm on a Friday, the check was cashed that same day according to my bank records.
The relationship ended just recently after my slow payment (I travel for work and not easy for me to get a check in the mail) prompted an email from the owner threatening court action for lack of payment and citing my husbands "hostile attitude". I completely understand the need for small companies to have prompt payment and I do not fault them for that. What I would expect, after a relationship of a few months and good payment history is a call asking about payment not a threat and reference to my husbands attitude. An important note, I received that email at 2:49 pm on a Friday, the check was cashed that same day according to my bank records.
Response from CLEAN & ORGANIZE LLC
"Companies large or small have a procedure for collecting payment. Collection options are made clear after the following: * When requests for payment or payment arrangement has been ignored * Client states his refusal to pay reasonable charges Unfortunately in this case both situations apply. Clean & Organize LLC has a written policy which all clients sign before services begin: “ As a client of Clean & Organize LLC I’ll make an earnest commitment to communicate any issues involving services directly with the Clean & Organize LLC office before posting to any public site. Using this course of action may catch missed communications and keep services at optimal performance."
KAREN D.
Aug 2012
Very pleased with the service and will continue to use.
Response from CLEAN & ORGANIZE LLC
"Thank you for your wonderful post! We can't take all the credit however- Its great clients,past and present who have helped make us successful! We clean houses but its those who live inside them who create the soul of the home. Looking forward to many more years of service-"
Rachel G.
Jul 2012
Top of the list was my husbands office and bathrooms. She did 2nof the three bathrooms and didn't do the office. Four hours of work, we expected more. I emailed Rosemary and she sent her employee over again for 2 hours. I'm not sure what she did for those two hours. The missed bathroom wasn't done. Again. This was not worth the money. At all.
Response from CLEAN & ORGANIZE LLC
"Clean & Organize LLC cleaned twice in this household. After the first cleaning was claimed to be unsatisfactory the same employee was sent at no charge for 2 hours. Dispite a long standing employee with high marks from our clients, we were not able to resolve this individuals complaints. We resolve - we cant please everyone."
LORNA R.
Jul 2012
Have cleaned for about a year.
Response from CLEAN & ORGANIZE LLC
"A most gracious client - Thank you for your posting!"
Marie N.
Jun 2012
The ladies from Clean & Organize come in, using green cleaning materials, and quickly and efficiently clean up my house. They do a fantastic job, and are even able to work with my schedule, which can be sometimes chaotic. The fact that we continue to use their services speaks volumes. I would never continue using the services of a company if I wasn't pleased with the results.
Response from CLEAN & ORGANIZE LLC
"Thank you for taking time to post your response. Your time and comments are appreciated."
Jessica L.
Jan 2012
Rosemary Mitlyng, the owner of the company, met with me before scheduling the first clean. She did this to describe her services, see the house, and provide an estimate for services. The initial deep clean was scheduled a few days later.
Rosemary is very pleasant and easy to work with. She is easy to reach by phone to answer any questions or concerns. While she does do some cleaning, most of her time is spent managing the company. She has a small staff that sound as if many have been with the company long-term. For the initial deep clean, two people worked on my house. On-going cleaning is done by one person. The cleaning is thorough and they use primarily green products. They keep a mop and products at my house (an additional charge). Rosemary called to check-in after the first service to make sure everything was done to my satisfaction. I am very happy with the service.
Rosemary is very pleasant and easy to work with. She is easy to reach by phone to answer any questions or concerns. While she does do some cleaning, most of her time is spent managing the company. She has a small staff that sound as if many have been with the company long-term. For the initial deep clean, two people worked on my house. On-going cleaning is done by one person. The cleaning is thorough and they use primarily green products. They keep a mop and products at my house (an additional charge). Rosemary called to check-in after the first service to make sure everything was done to my satisfaction. I am very happy with the service.
Response from CLEAN & ORGANIZE LLC
"Thank you Member! with your busy schedule, taking the time to write about us is appreciated! Please watch for a special postcard in the mail with your thank you gift!"
DAN D.
Aug 2011
unknown
Response from CLEAN & ORGANIZE LLC
"Thank you for taking the time to post this report. Your patronage is valuable to us and we look forward to working with you again."
MICHAEL B.
Aug 2011
unknown
Response from CLEAN & ORGANIZE LLC
"I appreciate your taking the time to post your comments! We look forward to being of assistance to you in the future."
JEAN W.
Jun 2010
I like that they use non toxic products and they are meticulous about any instructions that I leave and they are very careful about not letting the cat get out. She left a nice cotton dish towel for me when she saw we were using paper towels and gave me a nice magnet with the 12 most important foods to make sure you buy that are organic on it.
Response from CLEAN & ORGANIZE LLC
"Thank you for taking time to post your positive report! Some fruits and vegetables are specially important to eat without exposure to pesticides."
JANE R.
May 2010
They use non toxic products, clean well and come on time. They pay taxes so you do not need to worry about the household employees. I have been using them for about 5 years now and I have not had any problems. They are honest and I am happy with them. I could get something less expensive but I am getting what I pay for.
Response from CLEAN & ORGANIZE LLC
"Thank you for taking the time to post your report!"
DAN D.
Dec 2008
They are reliable and trustworthy. I am never at home when they come and they have the key. They do an excellent job of cleaning. I really like them because they use natural cleaning products. I have never had a problem and always been satisfied with their work.
Response from CLEAN & ORGANIZE LLC
"THANK YOU FOR USING CLEAN & ORGANIZE SERVICES. THANK YOU FOR TAKING THE TIME TO POST YOUR COMMENTS. WE HAVE 50%DISCOUNTS FOR REFERRALS."
Paul G.
Aug 2008
We would hire them again.
Response from CLEAN & ORGANIZE LLC
"THANK YOU FOR TAKING THE TIME TO POST DESPITE YOUR BUSY SCHEDULE!"
Jason W.
Jul 2008
I think they were very professional and trustworthy. They do background checks on their employees and send you a profile of the person who will be cleaning for you.
Response from CLEAN & ORGANIZE LLC
"THANK YOU FOR TAKING THE TIME FOR POSTING. CONGRATULATIONS TO YOU ON YOUR NEW ARRIVAL! YOUR GIFT CERTIFICATE FOR OUR PERSONAL COOK SERVICES HAS BEEN SENT AS WELL AS SEVERAL CLIENTS WHO ARE EXPECTING THIS SPRING!"
HOLLY N.
Mar 2008
Rosemary does a nice job of cleaning and one of her house cleaners, Brooke, did an equally nice job as well. Both are delightful to work with and seem to care for my household while they clean. I love that they use organic products and love what they do! Rosemary is very responsive and able to fit a cleaning into my schedule within a short period of time. I really appreciate that. Thanks for the good work Rosemary & Brooke!
Response from CLEAN & ORGANIZE LLC
"I ALSO GIVE DISCOUNTS FOR SENIORS AND THOSE WHO ARE INTERESTED IN EARNING CREDIT FOR ELIMINATING THE TOXINS IN THEIR HOME. CLEAN & ORGANIZE WEB SITE EXPLAINS MORE ABOUT THIS BENEFIT. THANK YOU FOR TAKING TIME TO POST!"
Erik R.
Aug 2007
I'm used this service to have my house cleaned every two weeks for almost a year and am pretty satisfied. Sometimes the owner (Rosemary) cleans and sometimes her assistant cleans and they both do a respectable job. They're flexible on the schedule given a few days notice. I trust them in my home. I've even paid Rosemary to house sit for a few weeks and was very satisfied.
Response from CLEAN & ORGANIZE LLC
"THANK YOU FOR POSTING!"
GRACE J.
Jul 2007
Rosemary had a clear understanding of the condition of my home-of course it needed cleaning or no need for her service. Results weren?t great. There were problems in every area; some areas forgotten. Vacuuming was done around furniture, not under. In the kitchen, part of the counter was cleaned but nothing sitting on the counter. Sink was covered in water spots. Our agreement included both fridge & freezer. Although not moldy, fridge definitely needed cleaning; I agreed to do the freezer. In the bathrooms - soap scum in the bathtubs, streaky mirrors & a shower door track was untouched. The only laundry I requested was throw rugs, which had been in the original agreement - she refused to do any cleaning of those rugs. She was the one initiating conversations, particularly about how to change her helper?s status from sub-contractor to employee. When contacted about the problems, Rosemary did NOT apologize nor try to work with me on anything.
Response from CLEAN & ORGANIZE LLC
"ON SHORT NOTICE THIS CLIENT NEEDED A TWO LEVEL HOUSE & PORCH CLEANED FOR AN EVENT. WE MET, DISCUSSED CHARGES AND ESTIMATED 4 HRS. FOR TWO PEOPLE. I TOLD HER 4 COULD BE OUR CUT OFF TIME SINCE SHE FRETTED OVER COST. A BIG HOUSE, WITH 8 ADULT CATS HAD NOT BEEN CLEANED IN A WHILE. I EXPLAINED MY RATES & THAT EACH HOUSE VARIES WHICH THE INITIAL CLEANING WILL HELP DETERMINE. SATISFIED WITH HER QUESTIONS ANSWERED SHE SET A DATE TO CLEAN. UPON RETURNING SHE ASKED ME TO FINISH ASSEMBLING HER NEW VACUUM DELAYING OUR START. SOON SHE BEGAN ADDING ON OTHER REQUESTS. WE INCLUDED THE FRIDGE, WHICH WAS OVERGROWN WITH MOLD. WHILE WORKING, THE CLIENT FOLLOWED US TO EACH ROOM COMPLAINED ABOUT HER CAT SITTING BUSINESS, MAKING CONVERSATION, AND INSISTED ON HAVING LAUNDRY DONE. AFTER 4 HRS OF CLEANING WORK WAS NOT COMPLETE. EARLIER I MENTIONED MY COUPON DISCOUNT FOR FIRST TIME CUSTOMERS SO I OFFERED TO EXTEND OUR TIME BY 40 MINS.- NO CHARGE. WE FINISHED AND PACKED UP WITH A HAPPY CLIENT SAYING, "HOW CLEAN EVERYTHING SMELLED". SEVERAL DAYS LATER I RECEIVED A 2-PAGE E-MAIL (NO WHITE SPACE) OF COMPLAINTS ABOUT ALL ROOMS EVEN THOUGH WE LEFT A DETAILED CHECKLIST. AREAS SHE SAID TO SKIP WERE MENTIONED AS BADLY CLEANED. READING ON IT WAS OBVIOUS A RENEGOTIATIONS WOULD NOT HELP & THE BEST SOLUTION WAS TO OFFER MY SINCERE APOLOGIES FOR HER DISSATISFACTION AND I COULD NOT BE OF FURTHER HELP."
CAROL P.
Mar 2007
Rosemary was very prompt in contacting me regarding her services and my needs. She set up a mutually convenient appointment to sit with me and provide me with an estimate. We visited for a considerable amount of time and when I decided to hire her I knew that she was an honest, reliable person who would be very careful with my household that contains many antiques. I have only used her services a couple times, (once when she came, and once when her assistant Lindsay came), and have been very satisfied.
Response from CLEAN & ORGANIZE LLC
"A VERY CONSIDERATE CLIENT. PAID AT THE TIME OF SERVICE AND REQUESTED TO HAVE THE SERVICE DONE WHILE SHE WAS AT WORK. THIS WAS VERY HELPFUL FOR LINDSEY TO ACCOMPLISH HER WORK UN-DISTRACTED. THANK YOU FOR POSTING."
KELLY S.
Oct 2006
After charging us an extra 75$ for cleaning supplies and a special mop and bucket (because she refused to use ours,) she cleaned three times. I was unhappy from the beginning, she did a very poor job and was VERY SLOW! This resulted in our being charged for hours of work, and I am still unsure what she did during this time. After begging for a third chance, she cleaned the final time and again did a very poor job (I had to clean after her) so I finally had to let her go. When I explained we could not work together anymore she proceeded to insult both me and my husband.
Response from CLEAN & ORGANIZE LLC
"THERE ARE MANY INACCURACIES IN THIS CLIENT'S POST BUT I WILL ADDRESS THE MOST PROMINENT ISSUES. THIS IS A GOOD EXAMPLE OF THE CHALLENGES THAT OCCUR WHEN POLICY IS NOT FOLLOWED. UNAWARE OTHER WORKERS WERE SCHEDULED WHILE CLEANING SERVICES WHERE CONDUCTED. AFTER CLEANING BEDROOM CLOSET AND ORGANIZING THE CLOTHES ON SHELVES THE CLOSET COMPANY COME IN TO TEAR OUT THE ENTIRE WALK-IN CLOSET. THIS REQUIRED RE-CLEANING. THE DOG HANDLER CAME IN AND OUT THEN IN AGAIN AFTER WALKING THE DOG, UNLEASHED HIM TO RUN WILDLY THROUGH OUT THE WET WAREHOUSE LOFT FLOOR. THE TWO LOADS OF WASH TURNED INTO SEVEN. WASH IS NOT PART OF THE CUSTOMARY ARRANGEMENT BUT I MADE EXTRA EFFORT TO BE ACCOMMODATING FOR THIS CLIENT. LATER THAT DAY I RECEIVED A MALICIOUS PHONE CALL FROM THIS CLIENT LEAVING LITTLE ROOM FOR A WIN-WIN RESOLUTION. CHARGES WERE WELL BELOW THE CLAIMED 300.00. IN FACT I LOST MONEY. THE JOB WAS DONE IN JULY 06 BUT HE POSTED IN OCTOBER WHICH IS THE DATE MOST CLEANING SERVICES GENERATE NEW CLIENTS."
ANGELA G.
Jul 2005
WE LOVE ROSEMARY! USES ENVIRONMENTALLY FRIENDLY PRODUCTS. VERY POLITE.
Response from CLEAN & ORGANIZE LLC
"A YOUNG, SWEET COUPLE WITH A SMALL BABY MOVING FROM OUT OF STATE CALLED ME TO PREARRANGE WEEKLY CLEANING. THANK YOU FOR TAKING THE TIME TO POST."
David P.
May 2005
GOOD. NOT GREAT.
Response from CLEAN & ORGANIZE LLC
"I STRIVE TO PROVIDE THE BEST POSSIBLE SERVICE TO MY CLIENTS AND WILL RESPOND ACCORDINGLY IF ANY DETAIL IS EXPRESSED TO BE LESS THAN 100% SATISFACTORY."
LAURA G.
Oct 2004
ROSEMARY IS VERY PROFESSIONAL. SHE HAS BEEN DOING THIS FOR MANY YEARS AND REALLY KNOWS HOW TO WORK WITH CUSTOMERS. SHE IS EXTREMELY TRUSTWORTHY, FRIENDLY AND RESPECTFUL. SHE IS WILLING TO ADAPT HER ROUTINE TO MEET OUR CURRENT NEEDS OR REQUESTS, EVEN WHEN THAT MEANS GOING THE EXTRA MILE.
Response from CLEAN & ORGANIZE LLC
"THANK YOU FOR POSTING."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
CLEAN & ORGANIZE LLC is currently rated 4.6 overall out of 5.
CLEAN & ORGANIZE LLC accepts the following forms of payment: CreditCard
Yes, CLEAN & ORGANIZE LLC offers free project estimates.
No, CLEAN & ORGANIZE LLC does not offer eco-friendly accreditations.
No, CLEAN & ORGANIZE LLC does not offer a senior discount.
No, CLEAN & ORGANIZE LLC does not offer emergency services.
No, CLEAN & ORGANIZE LLC does not offer warranties.