CEDAR VALLEY EXTERIORS

Very professional. Work was done efficiently and timely.

Great communication very efficient pleasant to work with even during a pandemic was able to talk to a live person get things done on a timely manner professional work clean tidy everything that you could ask for

Cedar Valley contacted me through Home Advisor. They sent out a local rep who looked at my roof and indicated to me that they thought that I should file a claim with my insurance company as they could see wind damage on my main roof due to a recent storm. (I originally was looking to only have my sunroom roof done). Because of Cedar Valley’s recommendation, I filed an insurance claim and my insurance company agreed that I needed total roof replacement after inspecting the roof with the Cedar Valley rep. Cedar Valley came out to my house and replaced my roof in 1 day. They cleaned everything up when they were done and it looks great. The Cedar Valley Rep was within easy contact for this entire process and answered all of my questions. When the roof was replaced, the rep’s boss came out to inspect the job as well and to see if I was satisfied. I would totally recommend Cedar Valley.

Difficult to contact. Did not show up or contact us when they were scheduled to meet our insurance inspectors. Called us and wanted payment in full when they hadn't even come by for us to select color/type of shingles or scheduled/delivered supplies.

They did a complete tear off and reshingling our house, they did a great job in a short amount of time. April who works in the office and Frank Mannella were both excellent people to work with.

The worker were great and they were very quick in coming out. The actual process with the sales guy went a bit slower. They had actually contacted us for the hail damage that we had. They said they would do all of the claims work with the insurance and we don't have to worry about that. It did take a lot of time and lot of follow up was involved. We spent a small amount because it was covered by the insurance for the hail damage. I think we did an upgrade in the roof shingles. Their clean up was great and they were really thorough with the work.

In June 2008, we were hit with a huge hailstorm that dropped baseball size hail. Almost immediately, the neighborhood was flooded with roofing representatives looking for work. When Cedar Valley showed up, I was interested because they were not a fly-by-night operation, and they told me that they would handle everything with my insurance company and getting a new roof replaced, I could just sit back and relax. They got things moving incredibly fast within a week they had the insurance adjuster out there with detailed analysis of the damage. By the next week, they had a crew out there to work on the roof and they worked harder than anyone I have ever seen - we have a very large roof and it was done within a day and a half. The roof was beautiful, I was very happy and I even started recommending them to co-workers, it was what happened after the roof was complete that changed my opinion. After it was complete, I discovered ny satellite dish was misaligned, I called my sales representative who told me to find someone to realign it. DirecTV had a 4 week waiting list, and that is a long time to go without TV, so I had to do extensive search to find a private contractor. While I was reimbursed for the expenses, I believe it should have been Cedar Valley's responsibility following the completion of the project to ensure that the dish was properly realigned, and when it wasn't, find someone to quickly realign it with minimum effort from my part. During the sales pitch Cedar Valley told me I would be responsible for payment once I received it from my insurance company, and they would be fully responsible to deal with the insurance company to ensure that payment was made. Due to the large size of the claim, the insurance company pays only a partial amount immediately and the remainder upon formal proof that the work was completed. However, shortly after the work was completed and prior to receiving the final payment, I started receiving calls from Cedar Valley's Collections department. I spoke to a manager at Cedar Valley and my sales representative, who apologized and said that shouldn't have happened, but I still continued to receive calls from collections until the payment finally arrived from the insurance company. Cedar Valley placed a big tacky sign in my yard (which is expected, but it was without my permission). However, after two months it was still in my yard, and I was getting a little sick of it, and after my experience with their Collections department, I didn't want to advertise them anymore. So I e-mailed the sales representative that I wanted it removed, and he never responded. I eventually had to remove them myself. Later, I discovered a couple of their signs in the woods in my back yard, in fact I just found another one today (9 months after the completion of the job). My neighbors may have thrown them back there, but they probably did so after they also became sick of seeing the signs in their yards.

The company showed up on time and completed the job in one day. They were polite and cleaned up well afterwards. I was just p***** off that the invoice I was mailed a few days later requested $972.00 more than the insurance check. Sort of like saying "how much money do you have?" Oh "that's how much your roof is going to cost."!

They did a good job. I received a call that materials would be delivered on a specific day, work date was set, workers showed up (8-10) ripping off the old roof, tar papering, and replacing the shingles. Clean up -- even in the neighbors' yards -- was done throughout the day and at the end of the job. Dave came for a follow-up visit at the completion of the job to check everything over with me and to see if I was satisfied.

I knew Jason through a friend so I had him look at my roof after a big hailstorm this spring. Jason met with the adjuster who approved the claim. My out of pocket would have been just the deductible but I had a porch roof redone plus I went with a higher grade of shake than I had previously. Jason handled all the insurance company paperwork. The crew that did my roof did an outstanding job. They were meticulous about waterproofing, the flashing they installed was better than what I had originally and the cedar work was gorgeous. They even repaired some squirrel holes and used a magnetic roller to find any nails that were in the grass. My job was delayed about four weeks because of the wet fall. Cedar Valley didn't keep me updated about that until I called, which their production VP, Andy Filer, apologized for. Cedar Valley only does insurance claim work. They make the process painless.

I think the grades speak for themselves.