Castle Flooring Inc

I am writing this customer review (my opinion) because I hired a general flooring contractor:  Tony (Anthony) Castle, from Tony Castle Flooring Inc. in Minnesota to do flooring install and refinishing at my home in June of 2013 and my home is still in the mess that he and his subcontractors left for us to fix. Duration of this work went on for more than 6 months.
 I was introduced to Tony Castle Flooring through Lumber Liquidators.  Tony Castle Flooring is one of Lumber Liquidators companies that do their flooring installs.  Tony Castle Flooring was hired to take carpet up and reinstall vinyl planking in basement; take carpet up and install pre-finished hardwood on upper sleeping level, and hired to take carpet out, install new oak hardwood and refinish and also stain and refinish existing hardwood on main level.
This company states that they have many years of experience in the flooring install business and provides expert workmanship.   WRONG!    I would never recommend or have Tony Castle Flooring and/or any of his subs anywhere near my home again and I want to warn others that this contractor in my opinion should not be in the hardwood install or finishing business.  This company should be known for very inferior work quality, inferior workmanship, inferior customer service, overcharge of materials, not finishing work and charging for it, and they caused damage to my home.
 Tony Castle Flooring used a sub-contractor named Dustin L Petersen from Select Flooring, Big Lake MN.  This sub-contractor used a young boy Justin to help him with the work.  They left my floors with huge gaps at the sides of the flooring.   In some spots, the baseboard and shoe molding did not even cover the gaps.  When the contractor took baseboards off, he ripped the sheet-rock on walls.    Every task that this sub-contractor attempted in my home caused more issues for me to fix:  damage to walls, floors, damage to pipes, water damage to ceiling and walls, stain product that he got on my new appliances that ruined the doors.
 They were sloppy and careless and left the worksite with garbage, dirt, materials, and nails.   They didn?t finish the work that they were hired to do and then charged me for it.   They even left my toilet unhooked in the mudroom on the main level for two weeks.   My husband had to finish a lot of the work or fix items not done right or we had to hire others to fix the major damage. 
Tony Castle flooring as general contractor, took no responsibility for his subs.  He was not present on the job site when his subs worked.   The only time we saw Tony Castle was when he wanted to get paid.  When I did show him an issue (when he came to get paid), he said that was the subcontractors issue.  Then the subcontractor would say that it was Castles? responsibility.   I do not know how this contractor can stay in business.   If anyone is giving him an ?A? rating it is my opinion that they are paid or they are family, because there is no way that his contractor is qualified to be in the flooring or refinishing business.   
While in the middle of all this chaos at my home, I started researching Tony Castle Flooring Inc. (found other names for this same contractor: known as Tony Castle Flooring, Castle Flooring, and also known as T & D Flooring ? Jon Dennis and Tony Castle as owners) because I couldn?t believe that with this level of inferior workmanship and quality, poor communication, poor service, and lack of responsibility that others were not complaining too.      I did find complaints for Tony Castle Flooring Inc. on the MN Better Business Bureau site, then on Angie?s List where I found write-ups from people who had similar experiences.  Unfortunately it was too late for me the reviews were written after I started the work with this contractor. Also found civil/criminal records on MNcourt site.
On the last day Tony Castle came to the house (6 months after the start of the project and again only showed up to be paid) he handed me a final bill and expected to be paid on the spot.   I told Castle that I wanted to review the charges with my husband. He heckled me and threatened to take me to small claims court.   I told him to get the h*** out of my house. 
  After reviewing all the invoices and work we found that Castle had charged us for work not applicable to the job, work he didn?t finish, over charges on taxes and overcharge of cost of material.  I paid Castle what I felt he was owed based on work satisfactorily completed and I deducted for any damage and or work that my husband and I now had to fix because of his subcontractors carelessness.    The amount was substantially less than he thought he should receive.  This payment discrepancy went to small claims court (conciliation court).   The judgment was to split the final bill amount, and the judge stated offset was given to us as homeowners because of the contractor?s inferior workmanship, quality of work, and because we still have to fix damage.    I had to pay more money to this contractor but only because I had to.  Castle did not deserve a penny more than I originally gave to him.  Beware!

I am writing this customer review (my opinion) because I hired a general flooring contractor:  Tony (Anthony) Castle, from Tony Castle Flooring Inc. in Minnesota to do flooring install and refinishing at my home in June of 2013 and my home is still in the mess that he and his subcontractors left for us to fix. Duration of this work went on for more than 6 months.

 I was introduced to Tony Castle Flooring through Lumber Liquidators.  Tony Castle Flooring is one of Lumber Liquidators companies that do their flooring installs.  Tony Castle Flooring was hired to take carpet up and reinstall vinyl planking in basement; take carpet up and install pre-finished hardwood on upper sleeping level, and hired to take carpet out, install new oak hardwood and refinish and also stain and refinish existing hardwood on main level.

This company states that they have many years of experience in the flooring install business and provides expert workmanship.   WRONG!    I would never recommend or have Tony Castle Flooring and/or any of his subs anywhere near my home again and I want to warn others that this contractor in my opinion should not be in the hardwood install or finishing business.  This company should be known for very inferior work quality, inferior workmanship, inferior customer service, overcharge of materials, not finishing work and charging for it, and they caused damage to my home.

 Tony Castle Flooring used a sub-contractor named Dustin L Petersen from Select Flooring, Big Lake MN.  This sub-contractor used a young boy Justin to help him with the work.  They left my floors with huge gaps at the sides of the flooring.   In some spots, the baseboard and shoe molding did not even cover the gaps.  When the contractor took baseboards off, he ripped the sheet-rock on walls.    Every task that this sub-contractor attempted in my home caused more issues for me to fix:  damage to walls, floors, damage to pipes, water damage to ceiling and walls, stain product that he got on my new appliances that ruined the doors.

 They were sloppy and careless and left the worksite with garbage, dirt, materials, and nails.   They didn?t finish the work that they were hired to do and then charged me for it.   They even left my toilet unhooked in the mudroom on the main level for two weeks.   My husband had to finish a lot of the work or fix items not done right or we had to hire others to fix the major damage. 

Tony Castle flooring as general contractor, took no responsibility for his subs.  He was not present on the job site when his subs worked.   The only time we saw Tony Castle was when he wanted to get paid.  When I did show him an issue (when he came to get paid), he said that was the subcontractors issue.  Then the subcontractor would say that it was Castles? responsibility.   I do not know how this contractor can stay in business.   If anyone is giving him an ?A? rating it is my opinion that they are paid or they are family, because there is no way that his contractor is qualified to be in the flooring or refinishing business.   

While in the middle of all this chaos at my home, I started researching Tony Castle Flooring Inc. (found other names for this same contractor: known as Tony Castle Flooring, Castle Flooring, and also known as T & D Flooring ? Jon Dennis and Tony Castle as owners) because I couldn?t believe that with this level of inferior workmanship and quality, poor communication, poor service, and lack of responsibility that others were not complaining too.      I did find complaints for Tony Castle Flooring Inc. on the MN Better Business Bureau site, then on Angie?s List where I found write-ups from people who had similar experiences.  Unfortunately it was too late for me the reviews were written after I started the work with this contractor. Also found civil/criminal records on MNcourt site.

On the last day Tony Castle came to the house (6 months after the start of the project and again only showed up to be paid) he handed me a final bill and expected to be paid on the spot.   I told Castle that I wanted to review the charges with my husband. He heckled me and threatened to take me to small claims court.   I told him to get the h*** out of my house. 

  After reviewing all the invoices and work we found that Castle had charged us for work not applicable to the job, work he didn?t finish, over charges on taxes and overcharge of cost of material.  I paid Castle what I felt he was owed based on work satisfactorily completed and I deducted for any damage and or work that my husband and I now had to fix because of his subcontractors carelessness.    The amount was substantially less than he thought he should receive.  This payment discrepancy went to small claims court (conciliation court).   The judgment was to split the final bill amount, and the judge stated offset was given to us as homeowners because of the contractor?s inferior workmanship, quality of work, and because we still have to fix damage.    I had to pay more money to this contractor but only because I had to.  Castle did not deserve a penny more than I originally gave to him.  Beware!

I am writing this customer review (my opinion) because I hired a general flooring contractor:  Tony (Anthony) Castle, from Tony Castle Flooring Inc. in Minnesota to do flooring install and refinishing at my home in June of 2013 and my home is still in the mess that he and his subcontractors left for us to fix. Duration of this work went on for more than 6 months.
 I was introduced to Tony Castle Flooring through Lumber Liquidators.  Tony Castle Flooring is one of Lumber Liquidators companies that do their flooring installs.  Tony Castle Flooring was hired to take carpet up and reinstall vinyl planking in basement; take carpet up and install pre-finished hardwood on upper sleeping level, and hired to take carpet out, install new oak hardwood and refinish and also stain and refinish existing hardwood on main level.
This company states that they have many years of experience in the flooring install business and provides expert workmanship.   WRONG!    I would never recommend or have Tony Castle Flooring and/or any of his subs anywhere near my home again and I want to warn others that this contractor in my opinion should not be in the hardwood install or finishing business.  This company should be known for very inferior work quality, inferior workmanship, inferior customer service, overcharge of materials, not finishing work and charging for it, and they caused damage to my home.
 Tony Castle Flooring used a sub-contractor named Dustin L Petersen from Select Flooring, Big Lake MN.  This sub-contractor used a young boy Justin to help him with the work.  They left my floors with huge gaps at the sides of the flooring.   In some spots, the baseboard and shoe molding did not even cover the gaps.  When the contractor took baseboards off, he ripped the sheet-rock on walls.    Every task that this sub-contractor attempted in my home caused more issues for me to fix:  damage to walls, floors, damage to pipes, water damage to ceiling and walls, stain product that he got on my new appliances that ruined the doors.
 They were sloppy and careless and left the worksite with garbage, dirt, materials, and nails.   They didn?t finish the work that they were hired to do and then charged me for it.   They even left my toilet unhooked in the mudroom on the main level for two weeks.   My husband had to finish a lot of the work or fix items not done right or we had to hire others to fix the major damage. 
Tony Castle flooring as general contractor, took no responsibility for his subs.  He was not present on the job site when his subs worked.   The only time we saw Tony Castle was when he wanted to get paid.  When I did show him an issue (when he came to get paid), he said that was the subcontractors issue.  Then the subcontractor would say that it was Castles? responsibility.   I do not know how this contractor can stay in business.   If anyone is giving him an ?A? rating it is my opinion that they are paid or they are family, because there is no way that his contractor is qualified to be in the flooring or refinishing business.   
While in the middle of all this chaos at my home, I started researching Tony Castle Flooring Inc. (found other names for this same contractor: known as Tony Castle Flooring, Castle Flooring, and also known as T & D Flooring ? Jon Dennis and Tony Castle as owners) because I couldn?t believe that with this level of inferior workmanship and quality, poor communication, poor service, and lack of responsibility that others were not complaining too.      I did find complaints for Tony Castle Flooring Inc. on the MN Better Business Bureau site, then on Angie?s List where I found write-ups from people who had similar experiences.  Unfortunately it was too late for me the reviews were written after I started the work with this contractor. Also found civil/criminal records on MNcourt site.
On the last day Tony Castle came to the house (6 months after the start of the project and again only showed up to be paid) he handed me a final bill and expected to be paid on the spot.   I told Castle that I wanted to review the charges with my husband. He heckled me and threatened to take me to small claims court.   I told him to get the h*** out of my house. 
  After reviewing all the invoices and work we found that Castle had charged us for work not applicable to the job, work he didn?t finish, over charges on taxes and overcharge of cost of material.  I paid Castle what I felt he was owed based on work satisfactorily completed and I deducted for any damage and or work that my husband and I now had to fix because of his subcontractors carelessness.    The amount was substantially less than he thought he should receive.  This payment discrepancy went to small claims court (conciliation court).   The judgment was to split the final bill amount, and the judge stated offset was given to us as homeowners because of the contractor?s inferior workmanship, quality of work, and because we still have to fix damage.    I had to pay more money to this contractor but only because I had to.  Castle did not deserve a penny more than I originally gave to him.  Beware!
 

I am at a loss as to why this company has an "A" rating. The contractor had to reschedule beginning work day on day work was to begin. Every aspect of this company is unprofessional and incompetent. In the process of removing the old floor, this company uses a Dremel tool with no guides to cut in to the underlayment to remove and due to the captain caveman tolls this company uses, created big gouges into my subfloor. This company took months to complete a small project. Then told me there estimate underbid the job and then tried to get more money from me and told me they fired him. To this day, the estimator is listed on
their "Meet our Staff: section on site. The floor had uneven spots, partially due to a piece of subfloor that had to be replaced. Installer installed the wrong thickness of board which created more problems. At no time this this person ever use floor leveling compound, which is an industry standard practice, even after I mentioned this to installer. Now I have a wavy
floor. Boards that squeak due to poor installation after having already been removed reinstalled. The trim work was sliced in and amateurish. They ran out of boards and never finished. Teenagers that helped with installation that were overheard
speaking of how crappy the house and job was. These people didn?t finish one of the closet trim jobs and lied that the trim was not available to install even though trim was sitting in closet. Our stainless steel fridge was damaged. The transition piece from the dining room tot eh living room had 2 pieces instead of one piece as I was told they ran out but that?s not the bad part, one of the
pieces wasn?t even the same wood or color. They also didn?t match the trim work to the floor as I requested. I contend that this company intentionally submits low bids and then tries to get more money after stating that their estimator is incompetent and underestimated the job. I contend that the ratings on this site for this company are not from actual
customers. It is impossible for a company to be so horrible and have zero
standards and be rated an A. DO NOT USE THIS COMPANY.

My wife was very happy with the work and the workman. We I got back from a business trip, my wife had the workman and his wife over to see the job. We had dinner and a couple of drinks. The wife was very pleased because she had never seen any of her husband's work because he does works in other peoples homes and no one had ever invited her over so all she had seen was pictures. To actually be in the home she thought that was nice.
We bought the wood from Lumber Liquidators and let it sit in the house to acclimate to the humidity and temperature. It sounded logical. He was afraid if he just came out and installed it it would warp or crack because it had been in a cold warehouse.

We contacted Castle Flooring to install solid hardwood flooring on the second floor of our house.  We had used this company years ago (5+ years) and had been happy with the previous results.
Tony Castle came out and measured for the job.  He emailed a quote along with a materials list for what we should order.
I ordered the wood and associated items from Lumber Liquidators, and I contacted Tony to schedule the work once the product arrived.  We were able to schedule installation for the week following the receipt of the wood.
On the first day of the installation, Amos Blomquist, who owns Kamo Hardwood Floors, showed up at our house.  I was surprised because Castle did not disclose that the work would be outsourced to another company.
That having been said, Amos did a wonderful job.  He was very meticulous with the board selection, mixing the boxes, and the cuts.  He worked on the project by himself for four days and had his partner work wih him to finish the job on the fifth day.  I would highly recommend him for any wood installation project.
I have not been contacted by Castle to ask how the installation went, and I don't believe he ever visited the site to check the progress of the work.
We had 5 boxes of wood left over which we returned to Lumber Liquidators for a refund (less a 20% restocking fee).

Well done.

He sounded knowledgeable. He never got back with me after the bid. He seems competent. I would have them come out and give another quote.

We were Happy with all aspects, We had the work done before we moved in to a home we purchased,
We would use this Company again for Hardwoord floor installation.

Overall, the workmanship was very good. There were a couple of trouble spots for which they worked hard to solve successfully. The only thing that could have been better was cleanup. Wood dust in my garage and several dirt marks on the walls.

The quality of the work was great. The only problem that I had was they put it out to a subcontractor and I did not feel comfortable with that but the people that came out were good. They did a good job. They were prompt and quick. In the future I would find out if they subcontracted because the company may be great but I could get it done through a subcontractor which was something that I did not like. I did like the subcontractor enough to grab his card. They originally told me that it would take two days for them to fix it but it only took four hours. This would be inconvenient if I had taken off work for two days and then they were done in four hours.  The subcontractors came and went. They did a little bit and then let stuff dry and came back later. It seemed like they did not plan. They had to go and get the materials. Then they had to come back and do something else. They had to then run somewhere. Their total work was for four hours but they were here for about a total of six hours. They were messing around by going back and forth. Their price was a little bit higher. There were not a lot of companies that did that kind of work and so I got stuck there. If I had to look at the number of hours that they actually worked versus how much it cost, then I thought that it was very decent. They were here when they said that they were going to be but they came and went a few times. I probably would not use Castle but I would use the people that came out.

Overall I was happy with the service. They did a good job.

It basically didn't go well. They didn't have the wood to do the replacement. There was like chips in the existing flooring and he used wood puddy to capture mud sinking and I once noticed when I washed them. I just let it go because it was a laminate and I wanted to do the purchasing of wood myself and plan on doing repairs myself. I just gave up with them, it wasn't working and they were not doing what I needed. All they kept doing was trying to up sell me on a different floor. It was the warranty work as they laid in the first floor and actually the guy was talking to me and said that remembers they made a lot of mistakes. All the other warranty people came out and did a very professional job, I had everything done. But this particular group was not very well. They didn't impress me, the guy was really nice and everything but when he originally started doing the repair he thawing into my floors and he didn't tell me that. There was dust everywhere and he didn't tell me that he was going to do that. I didn't have a chance to cover furniture or anything he just started doing that. I totally gave up on them and I know that they were one of the ones that was doing lumber and liquidator because of that I kind of took them on my no sale list. I was not pleased at all because they didn't have the material. I went online and I could find the material. If they were really interested in warranty work and didn't have the material then the company should have purchased them. He was responsive. He did come when he said he would but he was late a couple of times and I had to reschedule. We have to forgive people like that because it was kind of the fall we were having. He didn't really seem to take my issues to heart. He understood them and felt like it was not his problem. He just wasn't grasping that it's his floor and his warranty and that he was supposed to get it right. He had also parked in my drive lane and he had an oil leak.

They did a good job. They had good service. The results were great. The price just wasn't the most competitive I've seen.

They were my first estimate, so I haven't went with anyone yet. I went to another store they contract with to look at flooring. They have their own flooring company, so they took it from there. The interaction was good. They are very knowledgeable. It sounded like they had done everything before. They were even willing to work with me if I couldn't find the wood I was looking for at the store they contracted from. They noticed some things that had to be done that the other places didn't notice. They were really helpful. I have always followed up with them to get prices.

Excellent customer service. Quality work. Fair price. Castle Flooring acted as a sub-contractor for Home Service Store (HSS). HSS manages the flooring installations for Lumber Liquidators in Minnesota and Castle Flooring is their primary sub. Contact Lumber Liquidators at one of their Minnesota locations for more information on HSS & Castle Flooring.