Builders & Remodelers Inc

We spent over $29,000 on new windows with Builders & Remodelers after hearing their ads on KFAN. Unfortunately after the rain storms this Summer, we discovered one of the frames they installed just a couple months earlier had a small crack in it. This crack allowed water to leak into our home damaging the subfloor & pooled underneath our wood floors causing cupping and heavy damage. Contacted Builders & Remodelers about this and they sent someone out to look at it. After discovering the problem, we went outside, walked around our house, then asked to check on the other windows. While he did that he tracked in his muddy shoes all over our upstairs carpet (who thinks it's okay to walk on a customers carpet with muddy shoes)? I was told I would get a call back from upper management to follow up on the damaged wood floors & get an update on replacing the damaged window. I did not get a call back. Following Monday & Tuesday go by, still no call. I call them on Wednesday, finally speak to someone and shes a supervisor & says this has been passed along to the higher ups and "they will call be back in the next day". Day goes by, still no call. I send an email, get a response back saying I still should expect a call... no call! Another week goes by and this time my call ends up in voicemail. I have tried being so polite about this situation but now it has just irritated me because they have been given an opportunity to resolve this by simply communicating & they have shown they refuse to communicate back or even simply apologize for the damages caused to our home & other stresses this has caused. I still am sitting here with a damaged wood floor, no call from anyone at Builders & Remodelers... It looks like my only solution now is to pursue legal action, which is another layer of frustration and takes more time to try and fix the damages to our home. BEWARE if you have an issue with them. If you get perfect windows, it might be okay, but things happen and if it happens to you, good luck getting it resolved, they dont want to deal with it.

I would not recommend this company to anyone.

Great pricing on the windows and the product was superior to others we reviewed. Installation went well and the installers were meticulous in getting the windows installed in a timely manner. Upon completion, the installers cleaned up all debris and made sure everything was completed and working.

The installation crew was fantastic. It took longer to get the windows in due to pandemic supply challenges but I felt they kept me informed about the delays.

After paying them a downpayment and having the work scheduled I requested a change to scale back the project. They held firm to their policy of charging me for most of the work that would have been canceled, so I went ahead with the original scope of work. I was told one reason for this was because they had already ordered materials, but then they later offered that they could use a different color which means the materials were never really a factor. Then they used oversized downspouts where I had specified standard. They disputed this and presented me with an altered version of the project specification to support their claim. I responded with a copy of the original estimate with my signature and initials indicating the right sized downspouts. After several weeks they changed the downspouts, but the installation was sloppy with two of them not being straight. Unfortunately, I was unable to inspect their work personally before making my final payment. The only reason I am giving them 2 stars over 1 is because the crew did a good job with the soffit and cleaned up well afterwards.

Builders and Remodelers were great to work with. All their staff and the crew who did the work were top notch! We'd use them again in an instant.

Very good, they explained everything very well, respectful of the property, polite, professional.

We've been nothing but happy with our new windows. From Andrew who came to inform us on the choices to the crew who installed them and everyone in between, it has been a great experience. I would recommend Builders and Remodelers with no hesitations.

Very well, all done in 1 day! Installed new 4’X6’ window into new opening to let light into a dark living room.

Great experience working with this team from sales to installation on a new front door. The quality of work and the look of the final product exceeded our expectations. Will definitely use Builders and Remodelers again.

Starting with Dan Douglas, salesperson, and continuing through the entire company (Ken, Noah, Ron, Michelle, and Lori), my wife and I were most pleased with our two phase outside remodel.. While the product was superior, the workmanship of Francisco and his crew on the siding, and Joseph and his crew on the roofing, was flawless. There were minimal surprises during the working period, the only ones being the continued high quality of installation. Highly, highly recommend. Dr. Jon & Jan Bathke

We discovered very late in the season that we needed a new roof. We had to have the work done ASAP and Builders and Remodelers made that happen for us. Our crew was terrific - the lead guy had a terrible cold and just kept working. They were speedy and clean. I highly recommend this company.

All windows in our house were replaced through Builders and Remodelers over a period of 3 stages. The first two stages had great install crews who did a fabulous job. The last crew seemed to not be as skilled but got the job done with a couple of issues that needed to be resolved. Builders and Remodelers had no problem taking care of these issues to my complete satisfaction.

In brief: Do not use Builders & Remodelers for your home improvement project. Communication is terrible and, I believe, prices are too high for the quality of the product / level of service. Here is the long, play-by-play: On Friday, October 13, 2017, I signed a $3,010 contract for Builders & Remodelers to install a new exterior door at my primary residence. I paid half down and was under the impression that the door would be installed in 4-6 weeks from the date of the contract (i.e., between November 10th and November 24th). As the four week mark arrived with no communication from Builders & Remodelers, I called the main office line, was transferred to and left Jason a voice message on 11/10; I received no return call. I called Jason on 11/14 and again did not receive a return call. Finally, I called again on 11/15 and Jason picked up his phone. I asked when the company planned to install my exterior door, noted that we were speaking on Week 5 post contract signing, and brought to his attention that I was under the impression that the door installation would happen within six weeks of the contact signing, which - given the upcoming Thanksgiving holiday - would have to be over the next few business days. Jason spent most of the conversation reprimanding me for my understanding, saying over and over again, in a sharp tone, that I never would have been promised a 4-6 week installation timeline given how busy they were. At the conclusion of the phone call Jason promised that he thought the door would be installed between December 4th and December 8th - the last possible week to stay inside his revised 6-8 week timeline - and that I would receive an advance call from the office to schedule the installation. The week of December 4th came and went. I received no further communication and began to wonder if I was ever going to get a new door. Finally on Friday, December 8th - eight weeks after signing the contact - I called Jason and left a voice message seeking clarity as to when the door would be installed. I received no return call that day nor on the following Monday. I called the office late Monday afternoon and expressed my frustration to the person who answered the phone. After taking a moment away, she got back on the phone and let me know that "I have great news. We just had a cancellation and we can install the door tomorrow (Tuesday).". I wouldn't be home so provided a lock box code and was told I would receive a call either when the installer arrived on site or when the job was completed. I did not receive a phone call on Tuesday. When I came home from work, the door had not been installed. On Wednesday (12/13), I called the office and explained the situation; the employee managing the phone either intentionally or inadvertently hung up on my as they went to transfer the call. I called back and was transferred to Jason; I went to his voice mail. Having no confidence that I would be called back, I called the office again and was transferred to Ken. I explained the situation and voiced my frustration with the communication. Ken conferred with someone and that confirmed that the door would be installed the following morning (Thursday). My wife was home for the day and when I spoke to her late morning on Thursday, no one had come to install the door. I called Ken and asked when the door was going to be installed. I was told that due to winter parking restrictions (one side of the street can't be parked on) the installer was unable to find a parking spot within "a number of blocks", so he had to go to another job. (Why didn't anyone call me to let me know?) I hung up and call my wife back, asking her to see if parking was available on the street. She took picture and only three cars were parked on the entire block. I called Ken back; he promised to have the installer return. Ken called me back a bit later (a first call from the company!) and said that the installer tried again still couldn't find a place to park. The door installation was scheduled for the next day (Friday). I was to receive a call when the installer arrived. I never heard from the installer, but the door was finally installed nine weeks after the contract was signed and post at least 10 persistent calls from me to Builders and Remodelers. However, the door was not wrapped as promised in the contract. I called back again and someone came out on Monday to wrap the door. Two weeks past and the door started to impact the top right portion of the door jam. I cursed the installation and called Ken again. He said someone would call me to schedule a time to adjust the door. The employee eventually came out and adjusted the door so that the top right impact stopped. It seems we finally have a functional door; though it's not perfect - as the door sticks on the bottom and seems to let in more cold air than it should. I shared the story above with Ken and scheduled a follow up conversation. After being told I was crazy (again), Ken did discount my job by $250. I don't think the discount is enough to justify the poor service and communication. Overall, I was extremely disappointed with my experience with Builders & Remodelers. I paid, what I consider to be, a premium price and assumed (and think I was told by the sales guy) that there would be a corresponding high level of service. I was sadly mistaken. It pains me to right a negative review about a family owned, local company, but let there be no ambiguity, I highly recommend you remove Builders & Remodelers from consideration for any home project.

Work was good and down in a timely manner

Brian Smith just finished up with my new roof. I have never seen a guy work as had as Brian. The roof looks wonderful. If you need a new roof, call Builders and Remodelers, seriously.

The door is great and installation went well, but every meeting the employees were 30 min to 4 hours late. I was not impressed by the employees professionalism.

They did a terrific job, doing it one day. The only caution i would give to a prospective client is that if they use a front loader to drop the lumber--they may tear up part of your yard. I will be able to fix this next spring--but just a heads up that could happen. Very happy with the price, very happy with the quality of the work i would recommend them highly.

It went very well! Punctual, professional and they were very concerned about doing the job correctly and in a timely manner. I would use them again!!

I went well and these guys knew their stuff. As an engineer I tend to be on the analytical side thus ask lots of questions and expect correct answers. I even ask questions I already know the answers to just to see what answer I get. When the answers consistently match then I feel confident with their skills. In this case I received correct and even better answers to my questions. I now know a lot more about the windows and sliding glass doors that were installed. I was so impressed I hired them again to replace even more windows. Rule with these guys, if you have an issue contact their service department directly and be nice. They will be there to help. As someone who has over 15 years of support and support of support experience for a fortune 100 company I can say Builder and Remodelers support is above the rest. Yes I would recommend them to my friends!

I loved the windows and the finished product but was not as impressed with the time it took to get 5 windows in. The first day was rain and sleet so that was expected but it still took two more days to get everything in. In the end It was more of just an inconvenience thing to have to figure out how to let them in to do the work. The windows look amazing both in side and out and have already made a noticeable difference with both sound and heat retention in our house. We will be using Builders and Remodelers again to finish the rest of the windows in the house, and probably when we get our front entry door done in the future as we..

Not well. We signed the contract in mid-June. The contract stipulated the color choice as "medium oak" and yes, we signed off on it. We have dark oak woodwork throughout our home. The new windows were installed on schedule--clean up was good--and we did not hover over the installers as they installed them. After they left, we were surprised to see that the interior finish next to the window pane was WAY lighter than our other windows--almost "blonde". And that that section was actually vinyl. The outer casings were a little darker--and they were wood. I called the sales rep (Andrew Lien), told him were were not happy, and he came out to look. The first time he came, he said he saw what we were talking about, and that they wanted us to be happy and would talk to the owner, re-order different windows and make it right. Nothing happened. We wrongly assumed the different windows were on order. We wrote emails (to Andrew and an Adam Wells), and after a lengthy period of time, Andrew came back out, acting as if this was the first time he'd heard of the problem --with color samples--took photos and said that they had ordered "medium oak" and we signed off on it, but still said they would try to come up with a solution. Nothing happened. We wrote more emails, and then got a quarrelsome phone call from someone else at the company who hadn't even seen Andrew's pictures but basically told us they weren't going to do anything. We sent another email on Nov. 3rd asking them if there were some other solution (other than replacing the windows) they could come up with to darken the woodwork. No response. We called Andrew on Nov. 15th who said he would find out what was going on and get back to us within a day or two. Of course he didn't. We understand, that contractually we did sign off on what was ordered. But the salesman promised us on more than one occasion, that the company wanted us to be happy and would work with us to fix the problem. Instead they are non-responsive and seemingly not at all interested in helping us with a solution. If they had given us windows that had all wood interior, we could refinish them. But part of the window is vinyl. How does one make "wood grain" vinyl darker? Our problem is that the salesman makes promises that the company evidently is not interested in fulfilling. They're not even offering a compromise--they're completely non-responsive. They got their money and clearly don't care whether we're happy or not. This issue has been going on for far too long. We are Gold Angie's List members now-- please help us resolve this issue. P.S. Photo should be rotated 45 deg to the left. You can see the color difference from our other woodwork (as evidenced by the dark edging below the window along the floor).

They did a great job. They went at it like they've done it a hundred times and they knew what they were doing. They were really conscientious. They thought they were going to do it in a day but it took two days and that was fine with us. They came right out. We were really pleased. They were nice guys who answered all my questions. You could tell they knew exactly what they were doing.

The roofers themselves were very cordial and they really cleaned up after themselves. They made sure I was satisfied before I left. The price was average.

The crew did a very good job of removing the old siding one section of the house at a time. They would then wrap that section and install the new siding. By doing the removal and installation in sections, there was less of a disruption to the residents and neighbors. We are waiting on the delivery and installation of the shutters.