BONE ADVENTURE PET GEAR & GROOMING

.

unknown

They are great, i wish a little cheaper, but we always get a good dog cut.

unknown

The convenience, quality and generally the sense of caring for the animals is what keeps us taking our pet there.

Perfect all around!

We called Brian on Saturday, June 10th in the morning to discuss the shaved dog we received. We reminded him that we had carefully described to him and then to Jill the cut we expected. He remembered us. He said he would have to talk with Jill and the other groomers before getting back to us. He assured us that he would get back to us by Monday, June 12th. On Thursday, June 15th when we had not yet heard from him we called again. He said he had not spoken to the groomers or Jill yet. He said he would call us back later that afternoon. It is now Sunday, June 18th and we had yet to hear from him. We can understand and forgive a mistakes, e.g. this haircut, but Brian's refusal to follow through on his promises to call us back and discuss the situation is completely unprofessional and arrogant. On top of this, neither Brian nor anyone else at Bone Adventure has apologized to us for the poor haircut or offered in any way to make the situation right.

WE LOOKED ALL OVER FOR A GOOD GROOMER WHEN WE MOVED TO THE AREA. THIS PLACE WAS GREAT. THE HAIR CUT LOOKED GREAT. THEY ACTUALLY LISTENED TO WHAT I WANTED. THE STAFF WAS VERY FRIENDLY AND COURTEOUS. THE PLACE WAS CLEAN AND I FINALLY DID NOT FEEL NERVOUS ABOUT LEAVING MY DOG THERE.