ARI (ARCHITECTURAL RESOURCE, INC)

HE WAS VERY PROFESSIONAL THROUGH THE PROCESS UNTIL THE END. WE HAD PAID HIM WHAT HE TOLD US WAS A "PACKAGE" PRICE AND THEN SENT ANOTHER INVOICE WITHOUT TELLING US WE WERE INCURRING ADDITIONAL CHARGES IN ADVANCE OF THE WORK. HE WAS NOT WILLING TO BUDGE IN ANY WAY OR ACCEPT ANY PART OF THE RESPONSIBILITY OF THE MISCOMMUNICATION. WE TOLD HIM THAT WE THOUGHT IT WAS HIS PROFESSIONAL OBLIGATION TO TELL US THAT THERE WOULD BE ADDITIONAL CHARGES BEFORE ADDITIONAL WORK WAS DONE, AND HE DISAGREED AND SAID IT WAS UP TO US TO ASK. WE GOT GOOD RESULTS FROM THE DESIGNS/PLANS AND LEARNED WHAT KIND OF QUESTIONS TO ASK IN THE FUTURE WHEN WORKING WITH ARCHITECTS.